SPLACE BPO

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Telephone answering service SPLACE BPO is located in Davao City, Philippines and Davao City, Philippines. The midsize agency was founded in 2019. Their services include Call Center Services, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Customer Service Outsourcing, and more.

Client Insights

Industry Expertise

Consumer products & services

20%

Energy & natural resources

20%

Financial services

20%

Other industries

20%

Retail

20%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 65%

Enterprise (>$1B) 15%

Common Project Size

$10K-$49K 1 project

$200K-$999K 1 project

$1,000,000-$9,999,999 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.9
5 Reviews

SPLACE BPO was hired by a business services company to manage their sales calls in an effort to increase revenue. The team, which started with five members and eventually grew to 200, created scripts and messaging for the outreach using the training and documentation provided by the company. The company invested at least $1.5 million in this year-long project, which ran from March 2023 to March 2024. The company chose to work with SPLACE BPO due to their good ratings and previous successful partnership.

An automotive company hired SPLACE BPO to provide call center services for their automotive service mystery shopping project. The BPO team was tasked with receiving inbound calls from the company's system, connecting with automotive service providers, and collecting specific service pricing information. The decision to hire SPLACE BPO was influenced by their competitive pricing and the company's budget. The scope of work and the number of teammates assigned to this project were not specified.

SPLACE BPO was contracted by EAB, an educational consulting and research firm, to provide administrative support for their virtual and in-person events. The BPO team, led by a team lead and composed of 10-14 administrative personnel, was trained and onboarded by EAB. The team lead was responsible for training all the new hires from SPLACE BPO. The engagement, which started in February 2023, had an investment of between $100,000 and $250,000. Although the former director of events left the company in October 2024, it is believed that the engagement is still ongoing.

Timeliness

5.0

Service Excellence

4.9

Value

5.0

Would Recommend

5.0