SmartPA

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SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

Client Insights

Industry Expertise

Other industries

40%

Financial services

10%

Hospitality & leisure

10%

Legal

10%

Medical

10%

Non-profit

10%

Real estate

10%

Client Size Distribution

Small Business (<$10M) 30%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 30%

Common Project Size

$50K-$199K 1 project

Clients

  • Krispy Kreme

Highlights from Recent Projects

Overall Rating

5.0
1 Review

SmartPA was engaged by a franchise consulting firm to provide scaling solutions for their growing and diversifying business. The CEO of the consulting firm saw SmartPA as a tool to build his team, allowing for scaling up or down as per the demands of their clients. The partnership began with one PA from SmartPA, whose role was to answer calls and represent the face of the business, while also delivering high-level customer service. As the engagement progressed, two more PAs were added to the team, one of whom assisted with franchisee recruitment through appointment making, database management, lead generation, and resource signals. Over the course of the ongoing engagement, which began in November 2012, the consulting firm has invested approximately $100,000 in SmartPA's services. The deliverables from this partnership have included a significant number of appointments that have resulted in conversions into first meetings, deposits, and the signing of franchise agreements. Additionally, SmartPA has successfully tracked, converted, and placed franchise candidates.

Timeliness

5.0

Service Excellence

5.0

Value

4.0

Would Recommend

5.0