Top 100 Healthcare Providers Answering Services

Helpware provides call center services for a digital government partner. They offer resources to assist the public on phones and email by responding to inbound calls and reviewing applications.

"Helpware has consistently exceeded expectations even when we have special support needs."

Fusion BPO Services is providing call center services for a hospitality company. They consider the client’s technical and commercial needs when hiring resources.  

"Fusion has always exceeded our expectations."

An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

"They provide frequent and proactive communication."

Flatworld Solutions was hired by an IT services company for their cloud consulting services. They helped the client migrate their data from Google Workspace to Microsoft 365.

"We were impressed with their commitment, time flexibility, and willingness to listen to feedback."

Welsend has provided customer service team support services for a bike share company. They've handled operations, training, and quality management.

"The management team is competent and accountable."

Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.

"I appreciated how thorough the intake call was."

Ambs Call Center provides off-hour answering services for a health department that services two counties. They utilize a call log and phone tree.

“It’s great to know we have such reliability, not only for ourselves but also for the public.”

Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.

"Every team member keeps to a high standard of productivity without sacrificing service quality."

six eleven global services and solutions has provided BPO services to a telecommunications and IT services company for 10 years. The scope has included setting up the office space and finding the right agents.

“Their commitment to the project is outstanding – they’re always there when we need them.”

Luminary Leaders hired Wing Assistant for a variety of tasks including research, preparing spreadsheets, graphic design, outbound emails and follow-up, appointment scheduling, and website maintenance.

"I love working with Wing and plan to have a long-term working relationship."

Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

“Their service is not generic; they request and capture the information we need.”

Octopus Tech Solutions provides inbound and outbound call center services in an outsourced capacity. They are supporting the e-commerce brand on an ongoing basis. 

“Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments. ”

IdeasUnlimited provided sales support for a career services agency. The team was tasked with improving customer satisfaction and increasing interactions with prospective clients.

"I enjoyed the company's ability to vet and present quality candidates."

1840 & Company provides bookkeeping and record-keeping assistance to an accounting and bookkeeping company. They take care of the repetitive and time-consuming processes and work around 10–15 hours per week.

"I've been pleased with everything so far."

Anserve Inc. provides call center services for a lock and safe company. They answer the phones when the client is out of the office, take customers’ information, and forward it to the client via email.

“My engagement with Anserve Inc. has worked out well.”

Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. 

"They run a tight ship."

Using a script, Davinci Virtual Office Solutions follows industry best practices while answering phones for a mental health and substance abuse clinic. They take messages and relay them to the client daily.

“They are an excellent value, and their customer service is superb.”

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

PATLive acts as the inbound call center for a real estate investment company. Following a set script, they process incoming calls and support marketing efforts.

“They definitely improve my workload, and the amount of time they’ve freed up is invaluable.”

Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

Call Masters BPO provides call center services, working on increasing the leads coming in for an e-commerce platform. They use RingCentral, Helpscout, and phone calls to contact customers.

"If there is a problem, they will try their best to fix it right away."

VoiceNation provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

"Their customer service has been excellent."

Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
The team also monitors millions of orders per month to ensure timely deliveries. 

"Their operational effectiveness and flexibility have been impressive."

ASL BPO provides BPO services, mainly focusing on development services for a real estate business. The client takes care of the frontend tasks, and the team manages the backend duties.

"They make my life so much easier."

Voice Link of Columbus, Inc. provides after-hours call reception services for a healthcare company. A live customer operator receives calls and messages for the firm and delivers them to the appropriate person. 

"They currently are exceeding expectations."

Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

"They are proactive, and we have no intention of changing Face For Business for another agency."

After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals. 

"I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers."

VSA Prospecting helped a perinatal education provider prospect new customers. Their scope included cold calling, email marketing, appointment setting, and following up with potential leads.

“VSA demonstrated that they had a lot of experience in what they do, and they were very hardworking.”

Conversational provides call center services for a nonprofit organization. They take messages and forward them to the client's email. The goal is to respond to all inquiries and get accurate information.

"Their most impressive part is the reliability and promptness of services provided consistently."

Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

"They truly want the program to be successful."