Top 100 Healthcare Providers Answering Services

Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.

"They have a proper project management flow in place."

Origen BPO provides ongoing customer support services for an IT consultant firm. 

"Our client’s perception of services has been improving ever since."

Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

"I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

Konnektors provided call center services with the aim of generating leads. They called contacts with particular job titles based on target markets and industries, along with email and phone scripts.

"They provide more resources than just sitting behind technology; their personal outreach made the difference."

Capital Accounts LLC worked with a medium-sized company to collect their overdue balances. Capital Accounts LLC made an average of 80 calls a day and managed to save the company 40% of their earnings through their collection services.

"I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly." - Administration Director, Medium-sized Company

Xync Inc. provides SMM services to help an IT consulting firm shape their social media posts. The vendor also offers lead generation support, contacting the provided target firms via LinkedIn, email, and phone.

"The team has done an excellent job in helping us refine our messaging."

Capital Collections assisted a financial company in collecting past due bills, processing calls through an Automatic Call Distributor as well as making manual calls themselves. They recovered most of the money that was past due.

"They are a versatile, well educated, trained, and professional workforce." - IT Director, Financial Company

A podiatry office hired Medical PA for call center services. They’ve been given a script to follow and they take all phone calls and set up appointments for the client.

“Our patients love them and compliment how professional they are.”

Hefei Wisfly Information Technology Co., Ltd. is providing content editing and BPO services for a publishing company. They edit manuscripts, typeset documents, convert PDF files, and provide ad hoc support.

"Their service quality and deliverables exceed expectations."

GetCallers was hired to provide call center support — they helped the client with their real estate cold calling services.

"They delivered quality services and did much more work than expected."

InTouch provides after-hours inbound voice support for a local consumer business. The client wanted to use an outsourced inbound team but preferred to keep their operations as close as possible for convenience. InTouch responds to calls and takes messages outside of the client's operating hours, helping them deliver on more leads.

"They are quick to respond and take accurate messages." — Senior Finance Manager, Mid-size Firm

SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

"Communication is their strong suit." —Finance Manager, Business Services Company

BOSS HealthCare partners with an IT firm, handling medical billing, which allows employees to avoid quality analysis and control. BOSS supplies these services on a large scale efficiently and responsibly.

"They have large coverage." - Manager, IT Firm

EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

"We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

Answer California provides inbound customer service and answering for an IT firm in New Jersey. The client wanted to change their voice support provider after overpaying for their previous partnership and found their competitive pricing much more appealing. The client noted that while they charge lower costs, Answer California provides a high level of service in the industry.

"They get responses quickly and easily. There is nothing they need to improve." — IT Manager, Information Technology Firm

A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

"This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

"They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

Perfect Data Entry provided database management and development for a firm in the automotive industry. The client needed consistent daily support for a short-term project, but wanted to avoid the complications of working with and training temporary employees for data entry. Perfect Data Entry's team was able to complete the project in less time than a full-time employee, saving over $3,000 on various in-house expenses.

"I think it has worked well for our company. We have saved a lot of money rather than hiring one employee to come in a few hours a week. We are able to turn our work into them and get the work completed without having to onboard an employee." — Customer Service Manager, Automotive Firm