Ambs Call Center
visit site- Undisclosed
- 50 - 249 employees
- Jackson, MI
AMBS Call Center provides voice services from its Jackson, Mich. headquarters and additional locations in Grand Rapids, Mich. and Tampa, Fla. Founded in 1932, they have about 27 employees that serve a variety of clients in a range of sectors.
Client Insights
Industry Expertise
25%
25%
10%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 20%
Enterprise (>$1B) 20%
Common Project Size
<$10K 6 projects
$10K-$49K 2 projects
Clients
- Cadillac
- Michigan State University
- Caterpillar
- Macallister
Highlights from Recent Projects
Ambs Call Center successfully provided an after-hours answering service for the Barry-Eaton District Health Department. The public health service required a way for the public to reach them on weekdays between 5 PM–8 AM, weekends, and holidays. Ambs Call Center's reliable and knowledgeable team handled incoming calls, recorded caller information, and asked relevant questions based on the issue at hand. They also followed the health department's phone tree to reach the appropriate representative when necessary. The partnership began in 2017 and continues to be fruitful.
Ambs Call Center was hired by IMPACT, a digital sales and marketing agency, to handle incoming calls, most of which were unsolicited telemarketing and sales calls. The goal was to free up the time of IMPACT's team members and represent the brand professionally. Ambs Call Center's friendly, professional, and flexible team integrated their call answering and transfer switchboard services into IMPACT's operations quickly and easily. The service has significantly improved the team's productivity.
Jim Winter Auto Group, an automotive company, hired Ambs Call Center to provide phone coverage after working hours for emergency customer issues and after-hours sales and service lead collection. The goal was to ensure that 100% of their customers would be able to speak to a human when they call for service. Ambs Call Center's team answered phones, communicated messages, and made emergency contacts with a member of the staff when necessary. The project has been successful and continues on a part-time basis.