Ambs Call Center

Ambs Call Center was hired by HA Sun Heating & Cooling, Inc., an HVAC service and installation company, to provide customer support when the company was unavailable. The decision to choose Ambs Call Center was influenced by its proximity, cost-effectiveness, and alignment with the company's values. The team, consisting of 2-5 employees, was tasked with dispatching technicians as needed. The partnership was found through an online search and proved successful in meeting the company's needs.

Kimberly Keiser & Associates, an outpatient mental health counseling provider, engaged Ambs Call Center to offer 24-hour call center services. The main objectives were to ensure excellent customer service representation and reliable patient service during providers' absence. The choice of Ambs Call Center was driven by its high ratings, affordable pricing, cultural fit, and value for cost. The team of 2-5 employees provided call center support, answering patient and vendor calls when providers were unavailable. This partnership was also initiated through an online search.

Olympic Tactical & Investigations LLC, a security consulting and investigations firm, hired Ambs Call Center to provide 24/7 virtual receptionist services. Key goals included having a human virtual receptionist, a US-based call staff, and robust call tracking. The call center was selected due to its cultural fit and alignment with the company's values. The scope of work involved US-based staff answering calls and forwarding messages according to service silo and requested timeline. The partnership was established via a referral and successfully met the company's needs.