Top 100 Healthcare Providers Answering Services

Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.

"Every team member keeps to a high standard of productivity without sacrificing service quality."

Gold Cross Answering Service provides an automotive repair shop with tow truck dispatching services around the clock. They ensure that trucks are sent to the correct locations within 20 minutes.

“When requirements change, they’re quick to adapt to them.”

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

Call2Customers provides B2B telemarketing services and serve as an outsourced call center for a freight forwarding company. They do all staffing and handle various tasks.

“Call2Customers handles a lot of work, and they are very cooperative.”

A consulting company hired Conversational to provide answering services. They help the client have a professional and safe first encounter when potential customers reach out to them to inquire about their work.

"We haven’t had a single complaint from our clients."

Task Virtual wrote sales descriptions for online courses and developed promotional strategies to convert prospects into clients.

"They persevered until the work was completed." 

Telecom, Inc. provided call center services for a solar sales company. The team contacted prospective investors to help them learn and invest in solar energy.

"Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided."

A renewable energy company has hired Intellink to handle 24/7 customer support services for several eastern European clients.

"They are really committed."

Gabtech Global LLC provides recruitment and bookkeeping services for a home care agency. They are responsible for job posting, interview and training, and managing the client's transactions via QuickBooks.

"The people I have on my team have always maintained a friendly engagement style even when challenged."

Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support.

"We've been pleased with how easy the whole process has been with them."

MyOutDesk provided a virtual assistant for a rental property company. The assistant handled guest relations, payment authorization, notetaking, and data entry. 

"The assistant is now a vital part of our company after only a few short months."

PATLive acts as the inbound call center for a real estate investment company. Following a set script, they process incoming calls and support marketing efforts.

“They definitely improve my workload, and the amount of time they’ve freed up is invaluable.”

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

ContactWorks provides call center services for a telecommunications company. They're tasked with providing Tier 1 support and helping develop the client's support documentation and processes.

"ContactWorks is very responsive to our needs and attentive to our brand and customers' demands."

Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
The team also monitors millions of orders per month to ensure timely deliveries. 

"Their operational effectiveness and flexibility have been impressive."

Physicians Answering Service provides after-hours answering services for a medical clinic. Their work includes transferring calls to the on-call doctor or taking messages.

“I’m happy with them and we’ve stuck with them for over a decade.”

 

Pharmbills provides ongoing financial services for a nursing home operations firm to manage billing and payables for the client's specific buildings.

"They were excellent from a project management standpoint."

Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

"They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

"It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

RDI Corporation was hired by a property management and development company to manage their network on the cloud. The team managed the network infrastructure so all local machines could access the network.

"They delivered and offered a personalized and efficient service."

SmartPA provides ongoing support and personal assistance services for a franchise consulting firm. They help answer calls, provide customer service, set appointments, manage a database, and do lead generation.

“They know our business so well that they’ve brought us new clients. They’ve been a huge asset to us over the years.”

CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

"Most emails were ignored."

Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

"They are proactive, and we have no intention of changing Face For Business for another agency."

MANGO5 supplies customer support as well as inbound and outbound lead generation for a career services company. They reach out to existing leads to convert them over the phone, email, and chat. 

"Other business relationships in my experience haven’t had the same level of trust I have with MANGO5."

A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

"Their customer service is #1!"

Gabbyville worked on appointment setting for a retail firm. They deal with about 65% of daily phone calls and needed great customer service representatives to handle that. The client thought they provided strong work. 

"They have a great customer service team." —Executive, Retail Firm

VSA Prospecting helped a perinatal education provider prospect new customers. Their scope included cold calling, email marketing, appointment setting, and following up with potential leads.

“VSA demonstrated that they had a lot of experience in what they do, and they were very hardworking.”

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

Anserve Inc. provides call center services for a lock and safe company. They answer the phones when the client is out of the office, take customers’ information, and forward it to the client via email.

“My engagement with Anserve Inc. has worked out well.”