Top 100 Healthcare Providers Answering Services

Emenac provides call center services to a travel agency. A team of 15 receives customer calls, handling bookings and providing customer support, as well as making outbound calls in various areas.

“They have a success rate of around 90%–95% every month.”

Tasks Expert- A Virtual Assistant Company provides accounting, bookkeeping, and tax services for a bookkeeping company. They give weekly reports on the client's profit margin, income statement, and cash flow.

"I was blown away by their financial expertise."

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

Tafaseel BPO handles voice services for a higher education institute. They provide bilingual agents who answer calls on behalf of the partner as well as manage live chat support and quality monitoring.

“They proved to be the best option, and we’re glad we chose them.”

OutPLEX provided call center services for a jewelry retailer. The team was responsible for handling inbound order calls and customer inquiries.

"Project management was excellent and the team was extremely responsive."

Premier BPO provides back office outsourcing services to a software company.

"They provide great customer service and are reliable. They are worth every penny."

A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

"They have a reputation for the high quality of staff and service."

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays.

"Their dependability and good communication style were impeccable."

An IT company hired VoiceStamps for their outbound dialing services. Their goal was to save money, considering they handle about 70% of calls a day. The client thinks VoiceStamps provides them with great work and information.

"Their quality is their best strength."– Owner, IT Company

The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

"Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

Answer America provides outbound lead generation over the phone for a hospitality firm. The client wanted to reach a specific potential client base with voice calls and found their pricing attractive. Their agents perform over 50 outbound calls a day with a consistent performance in terms of conversion.

"We are very pleased with the services we receive. It has increased our sales and generated an increase of 37% in business revenue. They also help keep our customer demands and needs relevant to us at all times." — HR Executive, Hospitality Firm

@liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

" I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

"The efficiency is the main strength." — Manager, Legal Firm

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

Turn Key Receptionist provides call center services for a massage company. The team is responsible for answering end customers' inquiries, scheduling appointments, and providing updates to the client's team.

"I was impressed with their customer empathy."

Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

"They have great service and speedy resources." — IT Manager, Technology Company

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

Stepping EDGE built an internal employee portal for a truck transportation company. The team created a customized UI/UX design foundation, facilitated API connections, and supported video analytics.

"Their adaptability and agility are crucial in the modern landscape."

A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

"Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

Main Source 365 Tech LLC provides managed services to an e-commerce business. The tasks include developing an e-commerce delivery platform and order processing automation. 

"They continue to teach me every step of the way."

Call Experts provides voice customer support for a mid-size US IT firm. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. By partnering with Call Experts, they saved hundreds of customer service working hours. As a result, the client has markedly improved the efficiency of their operations.

"I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." — Manager, IT Firm

ANTS provides ongoing phone support and after-sales support for a petroleum products trading company. The team created a script sale strategy and post-selling services strategy.

"Their reactions were prompt and result-oriented."

Grupo Noa International recruited and trained call center resources who provided Wi-Fi user-support on a daily basis. Currently, they’re coordinating to establish a consistent team of call agents.

“They’ve collaborated closely with us, kept an open mind, and strove to understand and deliver on our goals.”

Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

"We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

Sonnecto provides dedicated business process support with outsourced teams including customer service, sales, IT support, and technical mentorship. They also support back-office processes like accounting.

"They were at the forefront of solving problems and made sure the experience went smoothly."