The Contact Company
visit site- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead , United Kingdom
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
5%
5%
5%
5%
Client Size Distribution
Midmarket ($10M - $1B) 45%
Enterprise (>$1B) 55%
Common Project Size
$200K-$999K 2 projects
Clients
- Plusnet
Highlights from Recent Projects
The Contact Company was engaged by Great Little Trading Co., a UK-based online retailer for children's toys and products. The primary goal of this project was to provide cost-effective, high-quality customer service that reflects the high-end brand of the retailer. The Contact Company was selected after a thorough review and scoring of several firms on the market. They provided call services and customer support for the company, with a project manager and a head of operations leading the team. The project was successful, with the Contact Company standing out from the competition.
In another project, The Contact Company provided customer support for YouView, a revolutionary television platform. With the increasing success of the platform, it was necessary to establish a scalable support center to handle growing customer needs. The Contact Company provided 24/7 sales and technical support via phone, email, and social media. They also interacted with customers on the website through a forum and live chat plugin. The team was led by a leader who oversees a group of customer support representatives. The team size expanded during peak hours. The partnership began in October 2014 and was planned to continue until October 2019. The Contact Company was selected after running a bid program to evaluate five potential customer support vendors based on their pricing and quality of service. They stood out for their company culture, agility, product understanding, and executive engagement.