The Contact Company
visit site- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead , England
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
5%
5%
5%
5%
Client Size Distribution
Midmarket ($10M - $1B) 45%
Enterprise (>$1B) 55%
Common Project Size
$200K-$999K 2 projects
Clients
- Plusnet
Highlights from Recent Projects
The Contact Company was hired by Great Little Trading Co., a children's toy and product retailer, to provide call center services. The aim was to deliver cost-effective, high-quality customer service that reflects the high-end brand. The vendor was selected after a thorough review of various firms in the market. The Contact Company's services included providing call services and customer support. The team working on this project consisted of a project manager and a head of operations.
The Contact Company was engaged by YouView, a television platform, to set up a scalable support center to handle the growing customer needs due to the increasing success of their broadcasting platform. The Contact Company provided 24/7 sales and technical support via phone, email, and social media, and also interacted with customers on the YouView website through a forum and live chat plugin. The team comprised of a team leader overseeing a group of customer support representatives, with the team size expanding during peak hours. The Contact Company was chosen after evaluating five potential vendors based on pricing and quality of service. The partnership started in October 2014 and is planned to continue until October 2019.