Tri Source International

Tri Source International was engaged by a financial services firm to manage their call center and customer support operations. The company needed to offload routine tasks such as responding to emails and calls about bugs, billing refunds, and general questions. Tri Source provided 24/7 customer support, using the company's CRM and backend to track customer interactions and resolve issues. They were selected for their prompt response, adaptability, and competitive pricing. Working directly with Scott from Tri Source, the company found the feedback process satisfactory and the team focused on delivering quality service.

An online retailer hired Tri Source International to handle their increasing volume of emails and phone calls. The company required coverage for overnight shifts in the US and email management for a few specific channels. Tri Source was chosen for the quality of their representatives and their competitive pricing, which the retailer found to be the best balance in the market. The retailer worked directly with Scott from Tri Source, and found the feedback process to be efficient and effective.