Tri Source International

Tri Source International was hired by a financial services firm to provide customer support and call center services. They were tasked with the handling of calls and emails related to issues such as bugs, billing refunds, and general inquiries. The services of Tri Source allowed the in-house team to focus on more complex matters. The company was chosen for their quick response, adaptability, and competitive pricing. They provided 24/7 customer support via call and email, using the company's Customer Relationship Management and backend to track customer interactions and resolved issues. The firm worked directly with Scott from Tri Source, who ensured his team delivered satisfactory results.

The company was also employed by an online retailer to manage their increasing load of emails and phone calls. Tri Source was selected for their high-quality representatives and affordable rates. Their service package included covering overnight shifts for inbound calls in US time and handling all emails for a few specific channels. The online retailer also worked with Scott from Tri Source and reported a satisfactory feedback process. The services provided by Tri Source International effectively aided in managing the retailer's customer support needs.