Commversion | Managed Live Chat
visit site- $1,000+
- 50 - 249 employees
- London, United Kingdom
Commversion UK is a live chat service firm that provides conversion optimization and back office services to their small business, mid-market, and enterprise clients in the real estate, hospitality and leisure, and automotive industries. Their London office is made up of 250 employees.
Client Insights
Industry Expertise
50%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 20%
Common Project Size
<$10K 1 project
$10K-$49K 1 project
Clients
- JLL
Highlights from Recent Projects
Commversion UK was hired by Blush and Blow, a high-end beauty clinic, to manage their live chat service. The clinic needed to alleviate the pressure of handling a high volume of bookings via phone and email. Commversion UK was able to offer a 24-hour chat service, resulting in about 80% of bookings being made outside office hours. This significantly reduced the workload of the clinic's staff, with only one staff member needed to answer calls and handle reception duties. The fact that Commversion UK also answered client questions for free was highly appreciated as a major cost saving.
603 The CoWorking Space, a coworking company based in Mumbai, engaged Commversion UK to provide 24-hour live chat services on their business website. The goal was to find a reliable partner that could handle the variety of questions from potential clients about their multiple properties. A friend recommended Commversion UK, and after a discussion about their expertise and infrastructure, the coworking company was convinced of their competence. Commversion proved its value by suggesting questions the company had not previously considered, aiding in the creation of a more comprehensive bank of answers. The project started with a support team manager and a salesman from Commversion guiding the process, and the team has since grown.