Commversion | Managed Live Chat
visit site- $1,000+
- 50 - 249 employees
- London, England
Commversion UK is a live chat service firm that provides conversion optimization and back office services to their small business, mid-market, and enterprise clients in the real estate, hospitality and leisure, and automotive industries. Their London office is made up of 250 employees.
Client Insights
Industry Expertise
50%
10%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 40%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 20%
Common Project Size
<$10K 1 project
$10K-$49K 1 project
Clients
- JLL
Highlights from Recent Projects
Commversion | Managed Live Chat was engaged by Blush and Blow, a high-end beauty, skin, and aesthetic clinic to manage their leads. The clinic was overwhelmed with calls and emails, and sought to free up time spent booking clients through these channels. Commversion was selected after a trial with another company that was unable to book clients directly, thereby creating more work. Commversion now operates a 24-hour live chat service for the clinic, handling approximately 80% of bookings which occur outside office hours. This has streamlined operations, with only one staff member required to answer calls and handle reception, as opposed to the previous two or three. The clinic has expressed satisfaction with the service, citing the free question-answering service as a significant benefit and cost saver.
603 The CoWorking Space, a company with five spaces around Mumbai, hired Commversion for live chat services on their business website. The goal was to find a reliable partner to responsibly answer client queries 24 hours a day. Commversion was recommended by a friend who had been using their services for over three years. The company was impressed by Commversion's competence, workflow, team composition, infrastructure, and technical expertise. The project involved handling the variety of questions potential clients would ask about the various properties. Commversion's research team even suggested questions the company had not considered, helping them to curate a better bank of answers. The support team manager and a salesman guided the company through the process, and the team has continued to grow since then.