GCS Agents
visit site- $50,000+
- 250 - 999 employees
- Salisbury, NC
GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries.
Client Insights
Industry Expertise
20%
20%
15%
15%
10%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 10%
Midmarket ($10M - $1B) 60%
Enterprise (>$1B) 30%
Common Project Size
$10K-$49K 2 projects
<$10K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
GCS Agents successfully completed a project for an auto-lead generation company that needed to establish a formal training program for its rapidly expanding workforce. The company invested $17,000 and worked with GCS Agents from January to February 2020. GCS Agents provided their copyrighted training content, which was then modified and distributed by the client. The client appreciated GCS Agents' ability to adapt to their personal values and the standard industry needs.
In another project, GCS Agents was contracted by the New York City Transit Authority to establish a call center for ADA eligible customers. The engagement, which began in 2012 and is ongoing, involves a contract worth approximately $25,000,000–$30,000,000 per year. GCS Agents' team enables eligible customers to call and book trips in advance as well as address any same-day service issues. The client appreciated GCS Agents' primary business model of handling and managing call centers and their professional presentation.
GCS Agents also worked with Austin Energy, a municipally-owned and not-for-profit power company, to improve the tone of their brand and increase empathy towards their customers. The engagement, which lasted from April to May 2018, involved GCS Agents training the client's management on tone and empathy topics. They provided the client with robust materials for beginner, intermediate, and advanced training. They also delivered a certification for the client's employees, enabling them to confer the training they received. The client was impressed with GCS Agents' expertise on soft skills.