Nexa Receptionists

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Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.

Client Insights

Industry Expertise

Business services

10%

Dental

10%

Hospitality & leisure

10%

Information technology

10%

Medical

10%

Other industries

10%

Real estate

10%

Automotive

5%

Financial services

5%

Client Size Distribution

Small Business (<$10M) 40%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 20%

Common Project Size

<$10K 1 project

$200K-$999K 1 project

Clients

  • Whitehardt

Highlights from Recent Projects

Overall Rating

2.8
2 Reviews

Nexa Receptionists, also known as Answer 1, collaborated with Whitehardt, Inc., a national advertising firm for lawyers, to support the influx of calls received after their ad campaigns. Nexa Receptionists provided legal intake services, virtual assistant services, and lead generations to manage the 300-500 calls that could come in within three minutes. Nexa's team, led by their VP of Customer Success and an Account Specialist, was able to swiftly adapt to ongoing script changes and maintained a smoothly functioning workflow. The engagement, which began in September 2017, is ongoing and has so far cost Whitehardt $200,000. The partnership has been successful, as Nexa Receptionists came highly recommended and lived up to expectations by delivering stellar performance from the outset.

Timeliness

3.0

Service Excellence

2.8

Value

3.0

Would Recommend

2.8