VoiceNation
visit site- Undisclosed
- 50 - 249 employees
- Duluth, GA
VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.
Client Insights
Industry Expertise
20%
20%
20%
20%
20%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
<$10K 31 projects
$10K-$49K 7 projects
Clients
- Adobe
Highlights from Recent Projects
VoiceNation was hired by a real estate brokerage firm to streamline the process of answering and redirecting phone calls throughout the company. The firm, lacking the internal resources, sought VoiceNation's services for a more efficient system. VoiceNation was provided with a script and a list to follow to ensure calls were directed to the right person. If a call was missed, it was forwarded to voicemail and an email notification was sent to the team. The firm has been working with VoiceNation since November 2018 and the engagement is ongoing. The firm spends between $100-$150 per month for VoiceNation's services.
In another project, VoiceNation provided call center services for a medical staffing and recruiting company. The company wanted an answering service that could direct calls to the correct facility among their 19 different locations. VoiceNation adapted their system to disseminate all the call-ins the company received. A live receptionist answered the phone and started with a script developed by the company to direct calls to the correct facility. The company has been working with VoiceNation since August 2021 and has invested around $40,000 so far.
VoiceNation also provided voice services to a startup home/business renovation company in Texas. The company wanted a professional live person to answer their calls and make a good first impression when they were unavailable. VoiceNation offered 24/7 services, answering the phone in a timely and friendly manner and determining if the caller was a new or existing client. The message was then immediately texted and emailed to the company. The company selected VoiceNation after conducting a few free trials and found their services most adequate for their needs.