Moneypenny USA (formerly VoiceNation)

Moneypenny USA, formerly known as VoiceNation, rendered call center services for a medical staffing and recruiting company. The company sought a solution that could direct calls from their employees to the appropriate facility among their 19 different locations. Initially, Moneypenny wasn't set up for this type of operation, but they worked diligently to develop a custom call-in system for this client. They adapted their off-site system to disseminate all incoming calls, with a live receptionist answering the phone and using a script developed by the client to direct calls to the correct facility. The project, which started in August 2021, has cost the client around $40,000 so far.

In another project, Moneypenny provided call center services for the HELP Initiative, Inc., a non-profit organization. The organization was struggling with the number of inbound calls they were receiving and sought external assistance. Moneypenny acted as the contact center for several of their programs, gathering information from clients and sending it to the organization via email. They also tracked and measured the number of calls received. The client worked with four receptionists from Moneypenny, and the engagement, which started in October 2020, costs approximately $300 per month, totaling around $5,700 so far.

Moneypenny also provided call center services for DrugTestingAce.com, a drug testing company. The company hired Moneypenny to answer calls and sort leads, with the goal of directing leads to the right people in a timely manner while filtering out irrelevant calls. The client chose Moneypenny after comparing several companies, finding their plan to be one of the best and most flexible. The project involved a main contact from Moneypenny, with others rotating in as needed to cover different time zones.