What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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271

Nordic Sales Force
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Trige, Denmark
Established in 2020, Nordic Sales Force is a sales outsourcing company. The small Trige, Denmark-based team specializes in sales outsourcing, market research, and call center services.

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272

Hire With Near
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- San Antonio, TX
Hire With Near, a staffing and recruiting company, was launched in 2021. The small San Antonio, Texas-based team provides staffing and recruiting.
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Industries
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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  Industries
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273

AI bees
(83 Reviews) 4.6
- Timeliness
  4.7
- Service Excellence
  4.6
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- San Francisco, CA
AI Bees is a digital agency in San Francisco. Founded in 2018, they have about 161 employees that serve mostly small-business and midmarket clients in the IT, business, and advertising industries. Services include digital strategy, email marketing, and digital marketing.

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Clients
- COPADO
Industries
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274

Tech Cloud Ltd.
(2 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
Tech Cloud Ltd. Is a SEO company established in 2013. In Dhaka, Bangladesh; London, England and Gainesville, Florida, their midsize team offers Search Engine Optimization, Web Development, IT staff augmentation, and Call Center Services.
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Clients
- Otto GmbH
Industries
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275

Numa
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Oakland, CA
Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

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Clients
- Emblush Beaute
Industries
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276

Call Center Solutions
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Montego Bay, Jamaica
Call center company and recruiting company Call Center Solutions was established in 2018. Their midsize team is headquartered in Montego Bay, Jamaica; Montego Bay, Jamaica and Montego Bay, Jamaica and focuses on call center services and recruiting.
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Industries
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277

Offshore Business Processing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
Offshore Business Processing is an outsourcing company that was founded in 2012. The company consists of 20 employees and is headquartered in Melbourne, Australia. They specialize in non-voice BPO, finance outsourcing, and voice services.

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Clients
- Clemenger International Freight
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278

ENVO BPO
(2 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Petaling Jaya, Malaysia
ENVO BPO is a business process outsourcing company based in Petaling Jaya, Malaysia, with an office in Kuala Lumpur, Malaysia. The company, founded in 2009, has more than 250 employees who provide, among others, voice services, IT managed services, and HR services to various companies.

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279

PATLive
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.9
- Undisclosed
- 250 - 999 employees
- Tallahassee, FL
PATLive is a voice services provider based in Tallahassee, Fla. and founded in 1990. They specialize in voice services. They offer support in multiple languages, customizable scripts, video calls, and text messaging.

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Clients
- Brovil Associates LLC
Industries
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280

Euroccor JSC
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- София, Bulgaria
In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

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Industries
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281

Evateck
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Fort Lauderdale, FL
Headquartered in Fort Lauderdale, Florida, Evateck is a midsize customer service outsourcing company. They offer customer service outsourcing, call center services, IT managed services, IT staff augmentation, and more and were launched in 2024.
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Industries
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282

DelonApps
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Lagos, Nigeria
DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

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Clients
- First Bank
- Access Bank
- Wema Bank
- Sterling Bank
Industries
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283

ARC Business Process Outsourcing
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Stellenbosch, South Africa
ARC Business Process Outsourcing is a sales outsourcing company. The midsize Cape Town, South Africa-based company was founded in 2020. Their team specializes in sales outsourcing, customer service outsourcing, call center services, and back office outsourcing.
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Industries
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284

Nisos Technologies
(8 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.6
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
Nisos Technologies is a digital innovation lab headquartered in Navi Mumbai, India with an office in Brooklyn, NY. Founded in 2012 and currently employing around 25 professionals, Nisos works primarily with small businesses in the health care and medical industries. The team specializes in web development and mobile app development services.

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Clients
- Amazon
Industries
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285

AdvancedMD
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- South Jordan, UT
AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.

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Clients
- Lineagen
Industries
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286

ACC
(10 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.8
- Value
  4.2
- Would Recommend
  4.7
- $1,000+
- 1,000 - 9,999 employees
- Bristol, CT
American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

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Industries
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287

VinsiAI
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 2 - 9 employees
- Las Vegas, NV
Launched in 2023, VinsiAI is a small answering service. Their team offers call center services, customer service outsourcing, sales outsourcing, and generative ai. The agency is based in Las Vegas, Nevada.
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Industries
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288

Complete Call Solutions
(19 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Omaha, NE
Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors.

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Industries
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289

Eggleads
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Portsmouth, England
Eggleads, a sales outsourcing company, is headquartered in Portsmouth, United Kingdom. The small team provides sales outsourcing. The company was established in 2022.
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Clients
- Martin
Industries
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290

LeadRoad
(6 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
LeadRoad , a small sales outsourcing company, is headquartered in nagpur, India. Launched in 2021, the team offers sales outsourcing.

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Industries
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291

Simpout
(6 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 2 - 9 employees
- London, England
Simpout is a sales outsourcing company. Established in 2022, the small company is headquartered in London, United Kingdom. Their services include sales outsourcing and email marketing.
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Industries
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292

ASL BPO
(17 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.8
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 50 - 249 employees
- Dhaka, Bangladesh
ASL is a business process outsourcing firm located in Dhaka, Bangladesh with a team of fewer than 50 employees. Started in 2012, the team provides both non-voice and voice services, social media marketing, and more, to mid- and small-sized businesses.

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Clients
- Kairos Living
Industries
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293

Salesdeck
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Pymble, Australia
Salesdeck is a sales outsourcing company established in 2021. Their small team is based in Pymble, Australia. The firm focuses on sales outsourcing, marketing strategy, content marketing, email marketing, and more.

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Industries
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294

WinPeo
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $10,000+
- 10 - 49 employees
- Bruxelles, Belgium
WinPeo is a sales outsourcing company founded in 2020. Their small team is headquartered in Rixensart, Belgium and Zaventem, Belgium. Their services include sales outsourcing, business consulting, and corporate training & coaching.

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Industries
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295

Rooqet
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Yerevan, Armenia
Rooqet, a customer service outsourcing company, is in Yerevan, Armenia. Established in 2020, the small team focuses on customer service outsourcing, sales outsourcing, pay per click, and other digital marketing.
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Industries
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296

Gabbyville
(1 Reviews) 3.5
- Timeliness
  4.0
- Service Excellence
  3.0
- Value
  4.5
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
Based in Knoxville, Tenn., Gabbyville is a team of virtual receptionists that specializes in voice services. Since 2013, their team of around 10 has been working with clients in different industries such as financial services, healthcare, and information technology.

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Clients
- T.W. Law Firm
Industries
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297

310 Creative Inc.
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Santa Monica, CA
310 Creative Inc. is a Santa Monica, Calif.-based marketing agency. Founded in 2003, their team of fewer than 10 offers marketing strategy, web design, digital strategy, and conversion optimization services.

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Clients
- Universal Music
Industries
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298

AnswerFront
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Philadelphia, PA
Call center company AnswerFront was launched in 2024. The small team provides call center services, customer service outsourcing, and sales outsourcing. The firm is in Philadelphia, Pennsylvania.
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299

Inboxxia
(13 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 2 - 9 employees
- Manchester, England
Inboxxia is a. The small Manchester, United Kingdom-based agency was founded in 2021. Their services include.

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300

Hello Outbound
(6 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.5
- Value
  4.7
- Would Recommend
  4.8
- $10,000+
- 2 - 9 employees
- Truckee, CA
Headquartered in NORTHSTAR, California, Hello Outreach is a digital strategy and email marketing company. The company provides digital strategy and email marketing and is small.The company was founded in 2017.
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