ExpertCallers

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ExpertCallers is a midsize call center launched in 2002. Their services include Call Center Services, Customer Service Outsourcing, Business Consulting, Sales Outsourcing, and more. The firm is based in Princeton, New Jersey.

Client Insights

Industry Expertise

Automotive

10%

Gaming

10%

Information technology

10%

Manufacturing

10%

Media

10%

Medical

10%

Real estate

10%

Retail

10%

Telecommunications

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 15%

Midmarket ($10M - $1B) 15%

Enterprise (>$1B) 70%

Common Project Size

$10K-$49K 13 projects

$50K-$199K 10 projects

$200K-$999K 8 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8
35 Reviews

ExpertCallers was hired by Mexican Builder, a construction company providing residential and commercial construction and renovation services, to generate qualified leads and set appointments with potential clients. The goal was to expand the customer base and increase project opportunities. ExpertCallers was selected due to their great culture fit, good value for cost, and because they were referred. A team of 2-5 employees from ExpertCallers was assigned to the project. They handled outbound calling campaigns, lead qualification, and appointment scheduling. They also worked closely with Mexican Builder to understand the target market and service areas. Detailed reports on call performance, lead status, and scheduled appointments were also provided by ExpertCallers.

Timeliness

4.8

Service Excellence

4.7

Value

4.8

Would Recommend

4.7