What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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331

Veza Reception
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Scottsdale, AZ
Veza Reception is a phone answering service established in 2023. Their small team is in Scottsdale, Arizona and offers call center services and customer service outsourcing.
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332

Gabtech Global LLC
(3 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.7
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Peoria, AZ
Gabtech Global LLC is a customer service outsourcing company. Founded in 2009, the midsize agency is in Peoria, Arizona. Their team focuses on customer service outsourcing, HR services, call center services, IT staff augmentation, and more.

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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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333

Paramedium Group
(5 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Paramedium Group is a market research company. They are based in Bayrut, Lebanon; İstanbul, Turkey; Kuwait City, Kuwait and Riyadh, Saudi Arabia and have a small team. Their services include market research, business consulting, HR services, back office outsourcing, and more. The agency was established in 2016.

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Clients
- CLO-Tech
Industries
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334

Moree
(5 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.6
- Would Recommend
  4.9
- $5,000+
- 10 - 49 employees
Sales outsourcing company Moree.io was established in 2023. Their small team is in Wilmslow, United Kingdom. Moree.io focuses on sales outsourcing.
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Industries
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335

Quality Contact Solutions
(8 Reviews) 4.6
- Timeliness
  4.4
- Service Excellence
  4.6
- Value
  4.6
- Would Recommend
  4.7
- $1,000+
- 10 - 49 employees
Quality Contact Solutions is a call center solutions provider based in Aurora, Neb. that was established in 2007. Their team of more than 25 employees offers B2B telemarketing sales, B2C outsourced calls, QA, and call consulting.

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336

Pearl Lemon
(69 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- London, England
Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing.

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Clients
- Asteria Diamonds
Industries
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337

The Contact Company
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead , England
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

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Clients
- Plusnet
Industries
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338

Leads at Scale
(2 Reviews) 4.3
- Timeliness
  4.3
- Service Excellence
  4.5
- Value
  4.8
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Spokane, WA
Leads at Scale is an answering service launched in 2013. They are located in Spokane, Washington and have a small team. The agency offers voice services and non-voice bpo/back office services.

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339

A&N Sales Services Pvt. Ltd.
(6 Reviews) 4.6
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.7
- $1,000+
- 2 - 9 employees
- नवी मुंबई, India
A&N Sales Services Pvt. Ltd., a sales outsourcing company, was established in 2022. They are based in नवी मुंबई, India and have a small team. Their services include sales outsourcing, market research, and business consulting.

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Industries
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340

Westpark Communications
(4 Reviews) 4.8
- Timeliness
  4.6
- Service Excellence
  4.9
- Value
  4.5
- Would Recommend
  4.8
- Undisclosed
- 50 - 249 employees
- Spring, TX
Westpark Communications is a business process outsourcing firm based in Houston, Texas. Established in 1968, the team of about 40 employees primarily provides voice services and non-voice BPO and back office services for the manufacturing, retail, and business services industries.

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Clients
- Aries Worldwide Logistics
Industries
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341

SalesPro Leads
(4 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Reno, NV
SalesPro Leads is a Reno, Nev. based lead generation firm that was founded in 2012. Their team of 20 specializes in voice services, email marketing, and event marketing and event planning.

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Industries
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342

RDI Corporation
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Cincinnati, OH
RDI Corporation is a telephone answering service. The large Cincinnati, Ohio-based company was established in 1978. Their team offers voice services, IT managed services, market research, and non-voice bpo/back office services.

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Industries
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343

B2B Leads
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Miranda, Australia
Direct marketing company B2BLEADS.COM is headquartered in Miranda, Australia and Brisbane City, Australia. The small firm was established in 2018. Their team offers direct marketing, market research, sales outsourcing, other marketing, and more.

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Industries
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344

Leadable
(27 Reviews) 4.6
- Timeliness
  4.7
- Service Excellence
  4.6
- Value
  4.2
- Would Recommend
  4.7
- $10,000+
- 10 - 49 employees
- Dublin, Ireland
Leadable is a digital advertising agency founded in 2019 in Dublin. With a team of 10+ members, they provide voice services as well as direct marketing and content marketing to small businesses in the IT and advertising industries.

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Clients
- Havas People
Industries
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345

Fypion Marketing
(5 Reviews) 5.0
- Timeliness
  4.9
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Fypion - Marketing & Consulting is a sales outsourcing company launched in 2020. Their small team is based in New Delhi, India. The agency offers sales outsourcing, email marketing, business consulting, direct marketing, and more.
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Industries
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346

Darwinian Ventures
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
Darwinian Ventures is a growth advisory firm founded in San Francisco in 2017 with no more than 50 members. They provide CRM consulting, voice services, and business consulting solutions for small businesses in various fields, including business services and education.

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Clients
- SiFive
Industries
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347

LessLeads
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- $5,000+
- 2 - 9 employees
LessLeads is a sales outsourcing company founded in 2021. They are headquartered in King of Prussia, Pennsylvania and have a small team. The firm focuses on sales outsourcing.

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Industries
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348

Webflow Leads
(17 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Website for fixed price is a small web design company. Based in , the agency was founded in 2022. Their services include web design, web development, search engine optimization, and conversion optimization.

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349

SPLACE BPO
(4 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Davao City, Philippines
Telephone answering service SPLACE BPO is located in Davao City, Philippines and Davao City, Philippines. The midsize agency was founded in 2019. Their services include Call Center Services, Back Office Outsourcing, Finance & Accounting Outsourcing (FAO), Customer Service Outsourcing, and more.
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350

Alert Communications
(2 Reviews) 2.8
- Timeliness
  2.8
- Service Excellence
  2.8
- Value
  2.8
- Would Recommend
  2.8
- $1,000+
- 250 - 999 employees
- Camarillo, CA
Alert Communications is an answering service. Their midsize team is located in Camarillo, California. Their services include voice services. The firm was established in 1965.

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Industries
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351

TeloSolution

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Lahore, Pakistan
TeloSolution, a call center, is based in Lahore, Pakistan and Lahore, Pakistan. Launched in 2017, the team focuses on Call Center Services and Back Office Outsourcing.
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Clients
- Vetshired
- Energy5
- Sympathynet
- U2 Connect Now
Industries
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352

INFUSE

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Boca Raton, FL
Established in 2012, INFUSE is a large Sales Outsourcing company located in Boca Raton, Florida and Newton, Massachusetts. Their team specializes in Sales Outsourcing and Content Marketing.
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353

Spring Drive
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Bolton, England
Sales Outsourcing company Spring Drive was launched in 2023. Located in Bolton, England, their small team specializes in Sales Outsourcing.
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354

MarKam Solutions
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Sofia, Bulgaria
MarKam Solutions is an answering service company. Launched in 2021, the team provides call center services, back office outsourcing, customer service outsourcing, and sales outsourcing. Their midsize agency is headquartered in Sofia, Bulgaria.
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Industries
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355

Empire Global Solutions
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Barranquilla, Colombia
Empire Global Solution is a midsize telephone answering service. In PARLIN, New Jersey and Barranquilla, Colombia, the agency was founded in 2021. Their services include call center services, back office outsourcing, sales outsourcing, customer service outsourcing, and more.

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Industries
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356

Insurance Telemarketer
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Newport Beach, CA
In Las Vegas, Nevada, Insurance Telemarketer is a small non-voice bpo/back office services and phone answering service. The team focuses on non-voice bpo/back office services and voice services.

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Industries
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357

Leverage Contact Center
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  3.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
Leverage Contact Center is a customer service company in Luanda, Angola. Founded in 2018, they have about 16 employees that serve mostly midmarket clients in the consumer products, telecommunications, and supply chain sectors. Services include voice services, back-office services, and air freight.

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Clients
- Nuvibrands
Industries
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358

FirmsDesk
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.9
- $5,000+
- 1,000 - 9,999 employees
- New York, NY
FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

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359

QUALITYL
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Kyiv, Ukraine
QUALITYL is a sales outsourcing company. Their small team is in Kyiv, Ukraine. Their services include sales outsourcing. The company was founded in 2023.
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360

Amiy
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Tel Aviv-Yafo, Israel
Amiy, a sales outsourcing company, is in Tel Aviv-Yafo, Israel; Beograd, Serbia and Ho Chi Minh City, Vietnam. The firm offers sales outsourcing, customer service outsourcing, call center services, direct marketing, and more and has a midsize team.The firm was founded in 2020.

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