OnQ Global

OnQ Global was hired by a private practice radiology group to create business intelligence dashboards using their revenue cycle management data. The main goal was to gain visibility into their revenue cycle from a high-level analytics perspective. The project involved four team members from OnQ Global and an investment of around $10,000. The engagement, which began in May 2025, is ongoing. The client has previously worked with OnQ Global and chose them for this project based on their expertise and competitive pricing.

In another project, OnQ Global provided remote call center services for a revenue cycle management company serving radiology groups nationwide. The company, which receives about 4,000–5,000 calls a day from patients, needed a group to handle these calls, manage their Spanish-speaking customers, handle escalated calls, and take payments over the phone. OnQ Global worked with around 50 agents and used various platforms including Imagine, MyTel, Waystar, and ImaginePay. The engagement, which cost about $100,000 a month, started in October 2011 and ended in October 2024 due to a business acquisition.

OnQ Global also provided call center services for a healthcare billing company, helping with inbound calls, chat, and emails. The project involved 22 teammates from OnQ Global. The client, who was not involved in the selection process, hired OnQ Global to help manage customer calls. Despite the lack of details about the project's outcome, it can be inferred that the client was satisfied with OnQ Global's performance, as they were able to effectively handle their customer service needs.