wrrk

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Wrrk is a Customer Service Outsourcing company based in San Francisco, California. Founded in 2016, the midsize team offers Customer Service Outsourcing, Call Center Services, Back Office Outsourcing, and Document Digitization & Management.

Client Insights

Industry Expertise

eCommerce

70%

Consumer products & services

20%

Business services

10%

Client Size Distribution

Small Business (<$10M) 90%

Midmarket ($10M - $1B) 10%

Common Project Size

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8
4 Reviews

Esker Beauty, a prestige bath and body products manufacturer, utilized wrrk for their customer service outsourcing needs. The executive of Esker Beauty found wrrk through an online search and chose them due to their budget-friendly pricing, great culture fit, and good value for cost. The scope of work involved 2-5 employees from wrrk responding to customer service email tickets and chats.

ZEF Energy, a provider of comprehensive EV charging solutions, hired wrrk to provide EV driver telephone support and EV charger owner support. The CEO of ZEF Energy found wrrk through an online search and selected them due to their budget-friendly pricing, good value for cost, and aligned company values. The scope of work involved 2-5 employees from wrrk performing advanced troubleshooting, incident resolution, customer communication, feedback loop, and compliance and SLA adherence.

S.B. Design Studio, Inc., a wholesaler/retailer of women's apparel, predominantly leather, hired wrrk to handle customer service for their website that featured a collaborative line of clothing. The Operations Officer of S.B. Design Studio, Inc. found wrrk through an online search and chose them due to their high ratings, budget-friendly pricing, and great culture fit. The scope of work involved 2-5 employees from wrrk handling an unknown number of customer inquiries for the company, which was new to the online retail marketplace.

Timeliness

4.6

Service Excellence

4.8

Value

4.5

Would Recommend

4.8