Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

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Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

February 2023

Looking for a top business process outsourcing company in Eastern Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

Jump to Most Reviewed Companies

List of the Best Eastern Europe BPO Services

  • 1
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    CIENCE Technologies helped a streaming advertising company with their outbound sales motion. They researched contacts, created a database, and reached out via email, LinkedIn, and phone calls.

    "The workflow was very seamless and effective."

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  • 2
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provides sales outsourcing services to a financial services firm to help them maximize their productivity and save time.

    "The company has become more productive, and the sales have gotten a little bit higher than before."

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  • 3
    • $1,000+
    • 250 - 999 employees
    • Warszawa, Poland

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers.

    "They’re not complacent and are always looking for additional things to do."

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  • 4
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Plovdiv, Bulgaria

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Clients

    • BACK MARKET, Inc.
    • Appen
    • Xerox
    • University of Geneva

    Industries

    Notable Project

    OWORKERS provides BPO services for a regulatory technology company. They've helped the client set up a BPO team consisting of 15 people. Their task is to process various types of documents on a 24/7 basis.

    "We're satisfied with their current service so far."

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  • 5
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 6
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cisco
    • ITernal Group
    • FrontCore
    • Digital Knights

    Industries

    Notable Project

    Belkins led a video surveillance firm's outbound marketing to generate leads from the oil and energy industry. They wrote and sent cold emails and scheduled meetings with highly qualified leads.

    "Sometimes they used various strategies and tackled the same prospects with different messages, keeping them fresh."

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  • 7
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product.

    "The project has been very successful — LimTC truly feels like an extension of our company."

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  • 8
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • DirecTV
    • Minted
    • Segment
    • Zadara

    Industries

    Notable Project

    Leadium provides outbound marketing and lead generation, planning a scope of work to increase annual recurring revenue rates.

    “I’m blown away their knowledge of outbound prospecting and lead generation.”

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  • 9
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Industries

    Notable Project

    Valoris Center provides call center services for consumer services firm. The team covers the client's customer service including email, chat, and call support

    "Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."

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  • 10
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • București, Romania

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

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  • 11
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients

    • Vedamo
    • SoftServe Business Systems
    • Pharmax
    • Tricent

    Industries

    Notable Project

    SalesAR provided lead generation services for a modular financial platform. They formed an ideal customer profile, created a content strategy, researched 1,000 contacts monthly, and conducted LinkedIn outreach.

    "We enjoyed their work efficiency, how they delivered reports, and their commitment to learning more about our company."

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  • 12
    • $25,000+
    • 250 - 999 employees
    • Sofia, Bulgaria

    Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
    The team also monitors millions of orders per month to ensure timely deliveries. 

    "Their operational effectiveness and flexibility have been impressive."

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  • 13
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Kyiv, Ukraine

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

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  • 14
    • Scheduling

      4.7
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Clients

    • The App Solutions
    • Gita Jewelry
    • StudentShare

    Industries

    Notable Project

    Wow24-7 is the customer support service for an app and web development company. The team handles backend support and answers client calls and chats to explain the development process and estimate costs.

    "Wow24-7 has a perfect understanding of our services."

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  • 15
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.

    Clients

    • Vodafone
    • VFS.Global
    • CGI
    • BlaBlaCar

    Industries

    Notable Project

    A.R.C.E. Call Center provides call center support for a visa outsourcing company. They're tasked with providing call, email, and chat support to customers.

    "They are high-skilled, responsible, and client-oriented."

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  • 16
    • Undisclosed
    • 2 - 9 employees
    • Kyiv, Ukraine

    Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.

    Clients

    • Adobe
    • Cushman & Wakefield
    • Preply
    • Freshworks

    Industries

    Notable Project

    Leading Solution performed lead generation and nurturing for a German SaaS company. The team managed the complete sales funnel creation, from prospecting and generating to processing lead contact information.

    "The most impressive thing was the level of communication and quality of work."

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  • 17
    • $10,000+
    • 50 - 249 employees
    • Stari Bohorodchany, Ukraine

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Clients

    • Byte Technologies

    Industries

    Notable Project

    In need of customer service and logistics support, a gaming hardware company is working with GotYourBack Support. The team is responsible for accommodating customer concerns and questions about parcels. 

    "They are exactly doing what we need, and they are awesome and highly talented."

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  • 18
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients

    • Workplace Safety and Insurance Board

    Industries

    Notable Project

    TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

    “They’re a leading electronic medical record provider in Canada.”

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  • 19
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Notable Project

    Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts.

    "They're very professional and were good at meeting KPIs."

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  • 20
    • Scheduling

      4.3
    • Quality

      4.4
    • Cost

      4.4
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $50,000+
    • 50 - 249 employees
    • Львів, Ukraine

    Agiliway is a digital agency based in Lyiv, Ukraine, with offices in Austin, Texas and Chernivtsi, Ukraine. Founded in 2016, they have approximately 135 employees that serve mostly midmarket clients in the health care, medical, and nonprofit fields. They focus on custom software development, web development, and mobile app development.

    Clients

    • ISV and Serie A
    • B
    • C startups from atumotive
    • fintech

    Industries

    Notable Project

    Agiliway helped an internet agency develop plug-ins for their customer's online shop using PHP and Bootstrap. They also assisted the client in implementing design templates. 

    "All supposedly finished outputs were incomplete."

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  • 21
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Clients

    • Tonic Health
    • Certent
    • People.ai
    • Thred Up

    Industries

    Notable Project

    Alcor provides software development staff augmentation for a life science software company. They offer a PEO structure and have helped find senior software engineers, product designers, QA personnel, and more.

    “They strive to understand what we need to find the right resources.”

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  • 22
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Clients

    • Plato Realty

    Industries

    Notable Project

    Central Hubspot provides customer support service, SEO, and sales marketing for the client. Their main responsibilities involve receiving and solving inquiries, generating website traffic, and increasing sales.

    "They have a solution to every problem."

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  • 23
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Sofia, Bulgaria

    Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.

    Clients

    • Progress Software
    • Telelink Group
    • Sirma Group
    • Pryv

    Industries

    Notable Project

    Out2Bound provided sales and marketing services to a software company, bringing in clients that required iOS and Android mobile application development services.

    "We've signed several contracts thanks to the cooperation."

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  • 24
    • $5,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Respect.Studio is a digital marketing studio in Lviv, Ukraine, that was founded in 2016. Respect.Studio's team of around 20 employees provides digital marketing, email marketing, social media marketing, content marketing, and digital strategy services to small and midmarket businesses.

    Clients

    • A
    • ADAPTOVATE
    • City Innovation Labs
    • The Starr Conspiracy

    Industries

    Notable Project

    Respect.Studio created a comprehensive outbound marketing strategy for a software development company. Their work included market and competitive analysis, LinkedIn lead generation campaigns, and more.

    “Respect.Studio’s performance was almost ideal.”

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  • 25
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

    Industries

    Notable Project

    FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

    "In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

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  • 27
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Burgas, Bulgaria

    Callboxs is a business consulting company. Their midsize team is headquartered in Burgas, Bulgaria. The company provides business consulting, direct marketing, voice services, non-voice bpo/back office services, and more.

    Industries

    Notable Project

    A logistics company partners with Callboxs for business consultation services. The team is responsible for conducting market research, competitor analysis, and more.

    "They are a stable partner, fully committed to achieving common goals."

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  • 28
    • $1,000+
    • 50 - 249 employees
    • София, Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries

    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Vilnius, Lithuania

    Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries. 

    Industries

    Notable Project

    A chemical consultancy and trader was looking to employ an external business developer, so they engaged with Baltic Assist for their human resources and onboarding services.

    "They were excellent in all stages of the partnership."

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  • 30
    • $5,000+
    • 250 - 999 employees
    • Varna, Bulgaria

    Flat Rock Technology is a development agency headquartered in London, with an office in Varna, Bulgaria. Since 2008, their team of 88 has been specializing in custom software development, mobile app development, UX/UI design, and more for mainly midmarket-size clients. They primarily serve clients in the IT, consumer products & services and media industries. 

    Clients

    • Audiocodes
    • Brompton
    • Motor Fuel Group
    • Hiddentec

    Industries

    Notable Project

    Flat Rock Technology created and deployed a B2B e-commerce site, and continues to maintain the site through updates such as integrating APIs and developing software to help with country-specific regulations.

    "There is a high degree of professionalism in the team, and they always go the extra mile to complete a task."

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