Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

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Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

September 2023

Looking for a top business process outsourcing company in Eastern Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

Jump to Most Reviewed Companies

List of the Best Eastern Europe BPO Services

  • 1
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    CIENCE Technologies provided appointment-setting and cold-calling services for an IT services and solutions company. This also involved outreach campaigns, cold emailing, and cold messaging on LinkedIn.

    "The appointment generation process was impressive." 

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  • 2
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provides customer support services to a grocery delivery firm. They've deployed over 30 agents to provide support in the client's email, text messages, and social media channels.

    "The leadership team has taken our current processes, learned them quickly, and trained the new teammates."

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  • 3
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    LimTC provides ongoing customer support support for a document generation platform. The team is responsible for scheduling and accomplishing customer calls and maintaining customer satisfaction ratings.

    "I don't believe anything is perfect in this world, but with LimTC, it has been a flawless experience."

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  • 4
    • $1,000+
    • 250 - 999 employees
    • Warszawa, Poland

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    A wheelchair rental system has hired Simply Contact to manage their inbound customer support. The team handles inquiries and troubleshooting and provides guidance in both English and German.

    "We are extremely satisfied with Simply Contact's services."

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  • 5
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Plovdiv, Bulgaria

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Clients

    • BACK MARKET, Inc.
    • Appen
    • Xerox
    • University of Geneva

    Industries

    Notable Project

    Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

    "The quality of services experienced by users has increased."

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  • 6
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 1,000 - 9,999 employees
    • București, Romania

    PartnerHero is a customer service outsourcing company launched in 2014. The large team focuses on customer service outsourcing, back office outsourcing, call center services, and finance & accounting outsourcing (FAO). The agency is located in Boise, Idaho.

    Industries

    Notable Project

    PartnerHero provides BPO services for a fintech company. They work remotely using the client’s Salesforce and phone systems. They’ve also handled all the hiring and training processes for the agents.

     

    “We’ve done several programs with them; they’re our partner for all our outsourcing needs.”

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  • 7
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cengage
    • Omnicharge
    • Sekisui Products
    • Born & Bred Creative

    Industries

    Notable Project

    Belkins has developed custom email outreach campaigns for a health and wellness company. They are tasked with identifying and engaging potential leads, generating leads, and setting appointments for the client.

    "Belkins' performance exceeded our expectations."

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  • 8
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Industries

    Notable Project

    Valoris Center provides call center services for an automobile producer. The team calls potential customers who fill in the contact form on the client's website.

    "There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them."

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  • 9
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.

    Clients

    • Vodafone
    • VFS.Global
    • CGI
    • BlaBlaCar

    Industries

    Notable Project

    An IT services company has hired A.R.C.E. Call Center to help build their user support department from the ground up. The team provides user support through voice and non-voice channels.

    "A.R.C.E. Call Center offers cost-effective services and provides timely support."

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  • 10
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 12
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • București, Romania

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

    "I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

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  • 13
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

    Industries

    Notable Project

    FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

    "In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

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  • 14
    • $10,000+
    • 50 - 249 employees
    • Stari Bohorodchany, Ukraine

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Clients

    • Byte Technologies

    Industries

    Notable Project

    In need of customer service and logistics support, a gaming hardware company is working with GotYourBack Support. The team is responsible for accommodating customer concerns and questions about parcels. 

    "They are exactly doing what we need, and they are awesome and highly talented."

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  • 15
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients

    • Akridata
    • Accelerist
    • Arineta
    • Vector Software

    Industries

    Notable Project

    SalesAR has been hired by a software development company to generate leads and reach out to new clients. The outreach has been implemented through two approaches — email and LinkedIn connections.

    "The communication is excellent."

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  • 16
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Industries

    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

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  • 17
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • DirecTV
    • Minted
    • Segment
    • Zadara

    Industries

    Notable Project

    Leadium provides ongoing lead generation services for an online marketplace that sells luxury products. The team's main task is to set up appointments with key decision-makers within educational institutions.

    "Their grasp of our unique value proposition truly sets them apart from other providers."

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  • 18
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients

    • Workplace Safety and Insurance Board

    Industries

    Notable Project

    TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

    “They’re a leading electronic medical record provider in Canada.”

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  • 19
    • $1,000+
    • 50 - 249 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.

    Industries

    Notable Project

    A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

    ''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

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  • 20
    • Undisclosed
    • 1,000 - 9,999 employees
    • Sofia, Bulgaria

    Pontica Solutions is an international outsourcing company founded in 2015 specialized in delivering customer experience (CX) and innovative digital solutions. 800+ experts from Sofia, Varna, Burgas, Bulgaria and Kraków, Poland work for their clients - global companies in High Tech, FinTech, Health Tech, Games and Entertainment, Logistics and E-commerce. Services include CX in 20+ languages, Software Development and Technical Support, AI and Digital Transformation, Training, Quality Assurance, Recruitment solutions.

    Industries

    Notable Project

    Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
    The team also monitors millions of orders per month to ensure timely deliveries. 

    "Their operational effectiveness and flexibility have been impressive."

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  • 21
    • $25,000+
    • 1,000 - 9,999 employees
    • Sofia, Bulgaria

    Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.

    Clients

    • Progress Software
    • Telelink Group
    • Sirma Group
    • Pryv

    Industries

    Notable Project

    Out2Bound assisted a software development company's marketing team in generating leads and managing their LinkedIn account. They handled email automation, database update, cold calling, and arranging meetings.

    "They demonstrated excellent communication and collaboration."

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  • 22
    • Scheduling

      4.4
    • Quality

      4.4
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    FlairsTech is an UX agency. Their midsize team is headquartered in Dorval, Canada. Their services include ux/ui design, graphic design, video production, IT strategy consulting, and more.

    Industries

    Notable Project

    FlairsTech provides staff augmentation services to a software company. They've deployed support, development, and project management resources to 4-5 companies that the client manages.

    "It is easy to add and remove resources as per the requirement."

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  • 23
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 250 - 999 employees
    • Zielona Góra, Poland

    Salesupply is a fulfillment company. They are in , Netherlands and have a midsize team. Their services include fulfillment, logistics & supply chain consulting, warehousing & distribution, and ecommerce marketing. The firm was established in 2008.

    Notable Project

    Salesupply provides fulfillment services for an online retailer. The team is responsible for the complete logistics handling of the client's goods, both incoming and outgoing.

    "They were always quick on their feet and issues were resolved within hours."

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  • 24
    • Undisclosed
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    Voice Contact Center Sp. O.o. Is a midsize non-voice bpo/back office services company launched in 2008. Their services include non-voice bpo/back office services, voice services, Artificial Intelligence, and business consulting. The company is based in Warszawa, Poland.

    Notable Project

    Voice Contact Center provides ongoing call center services for a global consumer goods company. The team's tasks involve answering queries from customers over the phone or via email.

    "Their team is experienced and has well-established processes."

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  • 25
    • $1,000+
    • 50 - 249 employees
    • Vilnius, Lithuania

    Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries. 

    Industries

    Notable Project

    Baltic Assist handles the data collection process of all retail transactions for an international tobacco manufacturing company. The client works directly with one data analyst from the vendor's team.

    "They communicate very fluently. "

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  • 26
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 2 - 9 employees
    • Kyiv, Ukraine

    Established in 2021, Imabys is a media planning and buying agency. They are based in Middletown, Delaware and Kyiv, Ukraine and have a small team. Their services include media planning & buying, social media marketing, content marketing, affiliate marketing, and more.

    Industries

    Notable Project

    Imabys provided marketing support for a freelancing automation website's sponsored campaign. The team helped the firm select influencers, run negotiations, and execute campaigns throughout the engagement. 

    "We were impressed by how easy and fast we could find influencers."

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  • 27
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Non-voice bpo/back office services company Smart Solutions BPO for IT was established in 2008. The firm provides non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO) and has a small team.

    Clients

    • Intel
    • Pernod Ricard Ukraine
    • Sisense
    • Abbott

    Industries

    Notable Project

    Smart Solutions provided recruitment services for an SEO company, helping them find a middle-level and a senior-level specialist. The team sourced different-level candidates and presented them to the client.

    "They were good at finding SEO specialists of different levels."

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  • 28
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Warszawa, Poland

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Clients

    • Tonic Health
    • Certent
    • People.ai
    • Thred Up

    Industries

    Notable Project

    Alcor provided staff augmentation services to a blockchain development company. Their work included searching candidates for various positions and different seniority, as well as providing continuous support.

    "We got professionals without the need to hire."

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries

    Notable Project

    Opus Growth Partners handles the lead generation needs of an investment advisory company. They conducts research for potential clients and connects with them.

    "They have good systems that report progress transparently and frequently."

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  • 30
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kharkiv, Ukraine

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Industries

    Notable Project

    WiserBrand has deployed resources to augment the internal team of a recruitment and consulting firm. These resources assist with building Magento websites with customized features and updating existing sites.

    "They've delivered everything exactly as expected."

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