The Best BPO Services in Eastern Europe

Looking for a top business process outsourcing company in Eastern Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.

To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Eastern Europe. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Eastern Europe BPO Services

  • 1

    Helpware

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

    Former clients
    Google
    Cisco
    Mindbody
    Zendesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    33 Clutch reviews
    Awards

    Official Member – 2019 Forbes Agency CouncilDatabox Premier Partner

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  • 2

    CIENCE Technologies

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Notable Project

    Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

    "They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

    Former clients
    SAP
    Microsoft
    Okta
    Bambora
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    4.7
    4.7
    84 Clutch reviews
    Awards

    HubSpot Sales Solutions Partner

  • 3

    Simply Contact

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

    Former clients
    METRO
    WIZZ AIR
    Yves Rocher
    Ukrainian International Airlines (UIA)
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Dnipro, Ukraine
    4.8
    4.8
    6 Clutch reviews
  • 4

    SupportYourApp

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

    Former clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    23 Clutch reviews
  • 5

    LimTC

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

    Former clients
    eKomi Ltd
    OneLook
    NectarDesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kiev, Ukraine
    4.9
    4.9
    19 Clutch reviews
  • 6

    Mindy Support

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    12 Clutch reviews
  • 7

    TELUS International

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

    Former clients
    Workplace Safety and Insurance Board
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Sofia, Bulgaria
    5.0
    5.0
    1 Clutch review
  • 8

    GotYourBack Support

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Notable Project

    GotYourBack Support provided team outsourcing services to consumer software developers. The developers were in urgent need of a customer happiness team. GotYourBack Support helped find talent to maintain good customer feedback management.

    “When you hear their reasonable suggestions on how to improve something you know really well deserves respect.” - COO, Consumer Software Developers

    Former clients
    Byte Technologies
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Ivano-Frankivsk, Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 9

    Central Hubspot

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Notable Project

    Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.

    “I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company

    Former clients
    Plato Realty
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Kiev, Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 10

    Belkins

    Belkins is a sales agency based in Dover, Del. Since 2017, their team of fewer than 10 work with primarily small businesses in the business services, healthcare, and IT industries. They specialize in email marketing, conversion optimization, marketing strategy, market research, IT consulting, and business consulting. 

    Notable Project

    Belkins completed market research for a digital marketing agency to help the agency generate more sales and increase productivity. The client felt that Belkins delivered everything they needed.

    "We were most impressed by the responsive of the research team. They were always available for questions and feedback." — Chief Commericial Officer, Digital Marketing Agency 

    Former clients
    MyDutyFree
    CC-Interactive
    AddCPM
    Prof.Estate
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kiev, Ukraine
    5.0
    5.0
    52 Clutch reviews
  • 11

    Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    13 Clutch reviews
  • 12

    OWORKERS

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Notable Project

    Oworkers monitored and managed the app of a Live Streaming Platform. They were able to improve the platform for users who come from various regions.

    "The quality of services experienced by users has increased." - Service Operations Specialist, Live Streaming Platform 

    Former clients
    Xerox
    Zalar
    Back Market
    Appen Figure Eight
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Plovdiv, Bulgaria
    5.0
    5.0
    1 Clutch review
  • 13

    IntelligentBee

    IntelligentBee is a software company that's headquartered in Iasi, Romania with a second office in Wilmington, Del. The team serves small and midmarket business clients. Founded in 2010, IntelligentBee specializes in custom software development, web development, web design, and mobile app development.

    Notable Project

    IntelligentBee developed email marketing and SaaS solutions. The first gave users content creation capabilities and the latter included custom integrations. They streamlined communications in a self-sufficient and productive approach. 

    "They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality."– VP of Support and Business Operations, Communication Platform

    Former clients
    Snug.co
    creativeems.com
    Music Training Center
    StudyEnjoy.com
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Iasi, Romania
    4.8
    4.8
    4 Clutch reviews
  • 14

    Label Your Data

    Label Your Data provides high-end data validation services and was founded in Kyiv, Ukraine in 2019. With a team of about 5 employees, they use deep learning and machine learning to provide data annotation services to small and mid-sized companies in IT, advertising, and business services industries. Other services include market research, BPO services, AI, and more.

    Notable Project

    Label Your Data provided data analysis for an AI startup that needed help with improving their customer experience. They worked on labeling the client's datasets based on different indicators and delivered quality work on par with expectations. 

    "The data was labeled correctly, and the results were exactly what we wanted to see." – Chief Communications Officer, AI Startup

    Former clients
    SHEis.ai
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    5 Clutch reviews
  • 15

    Leadium

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Notable Project

    Leadium worked on Lead Generation for a startup incubator. They conducted market research to identify target audiences and drive leads for third-party startup partners. In addition, the team structured an outreach program that booked appointments and launched outbound sales. Overall, the client was impressed with Leadium's work. 

    “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. Multiple appointments are coming in each week. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator

    Former clients
    Microsoft
    Sodexo
    Rydoo
    Rockbot
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kyiv, Ukraine
    4.9
    4.9
    10 Clutch reviews
  • 16

    Flat Rock Technology

    Flat Rock Technology is a development agency headquartered in London, with an office in Varna, Bulgaria. Since 2008, their team of 88 has been specializing in custom software development, mobile app development, UX/UI design, and more for mainly midmarket-size clients. They primarily serve clients in the IT, consumer products & services and media industries. 

    Notable Project

    Flat Rock Technology created an e-commerce website for a travel bicycle retailer. They continue to maintain the website with various updates. The client prides the team on their professionalism. 

    "There is a high degree of professionalism in the team, and they always go the extra mile to complete a task. By opening up new channels, we have increased our sales revenue opportunities exponentially." – Head of Digital Technology, Travel Bicycle Retailer

    Former clients
    Purify Digital
    Triple Jump Technologies
    LabWorm
    Doppio
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Varna, Bulgaria
    4.7
    4.7
    11 Clutch reviews
  • 17

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kyiv, Ukraine
    4.9
    4.9
    9 Clutch reviews
  • 18

    Legal IT Group

    Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients. 

    Notable Project

    Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

    "Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

    Former clients
    Vira Games
    InCust
    PinTax
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kiev, Ukraine
    5.0
    5.0
    24 Clutch reviews
  • 19

    Datarob

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Notable Project

    Datarob provided lead generation services to an IT out-staffing company. The team focused on content production and strategy as well as PPC, capturing around 50 new leads per month and satisfying the internal team. 

    "We have 5,000 clients that came to us and started working with us thanks to Datarob’s services and support." —Sales, IT Out-Staffing Company

    Former clients
    Infura
    Geozilla
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Tallin, Estonia
    5.0
    5.0
    5 Clutch reviews
  • 20
  • 21

    Supporto

    Supporto is a customer support agency based in Ukraine. They employ four staff who specialize in community management, social networking, and customer support for small and large businesses. Services include market analysis, solution development, content management, and design.

    Notable Project

    Supporto provided 24/7 customer service for a marketing and advertising company, including monitoring social media and moderating and participating in customer chats. They also fielded negative feedback and attempted to improve the brand’s reputation. Customers regularly leave positive feedback about their experiences with Supporto's staff.

    “Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.” – Marketing Officer, Marketing and Advertising Company

    Former clients
    Emercoin
    Betmatch
    Crystals
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place , Ukraine
    5.0
    5.0
    1 Clutch review
  • 22

    Baltic Assist

    Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries. 

    Notable Project

    Baltic Assist partnered with a healthcare company and provided the client with financial and supply chain support. They also provided customer support for the client’s branches and communicated within the supply chain with different invoices. The client was happy with their work and is increasing their involvement within the firm. 

    “Baltic Assist helps reduce the level of detail and number of transactions I need to involve myself in, which is extremely helpful. We’re thrilled with their work so far, especially for accounting and financial reporting. We’re increasing their involvement and giving their team more responsibility in our day-to-day functions.” - Managing Director, Healthcare Company
     

    Former clients
    Palliance
    OrderYOYO
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Vilnius, Lithuania
    4.6
    4.6
    5 Clutch reviews
  • 23

    WiserBrand

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Notable Project

    WiserBrand worked on digital marketing for a business services platform. They managed blogging platforms and social media accounts, put out press releases, and worked on SEO. They also delivered progress reports regularly throughout the engagement. The client was impressed with the team's work. 

    “Our conversion increased by 30% thanks to effective SEO and smart blog management.” – Marketing Specialist, Business Services Platform

    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Kharkiv, Ukraine
    4.9
    4.9
    8 Clutch reviews
  • 24

    Mercatus

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Notable Project

    Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

    "...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

    Former clients
    Acronis
    Edenred
    Mastercard
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Sofia, Bulgaria
    4.7
    4.7
    5 Clutch reviews
  • 25

    genli

    Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients. 

    Notable Project

    Genli generated targeted leads for an e-learning company through Linkedin Sales Navigator. They created custom search settings to make the list more user-friendly for the client and completed the project ahead of schedule. The client was impressed by their communication and quality of work. 

    "The workflow was effective because of good communication and understanding of our needs." – Owner, E-Learning Company

    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Poznań, Poland
    5.0
    5.0
    1 Clutch review
  • 26

    MoveUp Solutions

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

    Former clients
    Liberty National
    New Visions for Public Schools
    Upright Solutions
    Viabox
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place Kharkiv, Ukraine
    5.0
    5.0
    2 Clutch reviews
  • 27

    KODA Bots

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Notable Project

    KODA Bots developed an automated chatbot for a computer shop. The bot was designed in order to streamline workflows for the company in regard to customer support, providing customers with updates on their orders and carry out marketing functions too like recommending certain products to users. The company has reported an improvement in workflow and daily communication with customers.

    "We've never had any communication problems with KODA Bots. The company has always been open to cooperate. We managed to successfully implement our project and we’re still working on it together, which proves how effective our cooperation is." - Project Manager, Computer Store

    Former clients
    Santander Bank
    TravelPlanet.pl
    Jeronimo Martins Poland
    $ $ $ $ $
    equalizer $10,000+
    group10 - 49 Employees
    place Wrocław, Poland
    5.0
    5.0
    7 Clutch reviews
  • 28

    Respect.Studio

    Respect.Studio is a digital marketing studio in Lviv, Ukraine, that was founded in 2016. Respect.Studio's team of around 20 employees provides digital marketing, email marketing, social media marketing, content marketing, and digital strategy services to small and midmarket businesses.

    Former clients
    NetScout Systems
    Zayo Group
    Aria Executive Communications
    A1 Garage Door Service
    Intertec International
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Lviv, Ukraine
    5.0
    5.0
    13 Clutch reviews
  • 29

    Out2Bound

    Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.

    Notable Project

    Out2Bound provided lead generation for an international software firm to pitch their streaming software and boost growth. Their team executed phone and email campaigns and reinvigorated the client's digital presence. Their work significantly increased leads.

    "We enjoyed Out2Bound’s professional attitude and energy. They provided skillful consultancy around the sales and marketing space." — Business Development Officer, Software Firm

    Former clients
    APIHawk
    HighQ Solutions
    Daticum
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Sofia, Bulgaria
    5.0
    5.0
    20 Clutch reviews
  • 30

    Alcor

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Notable Project

    Alcor provided outsourcing services for a global software company. They provided their client with accounting services and legal work for their reporting and documentation. The client was happy with the level of service provided.

    “We are satisfied with the team’s performance because they communicate regularly, met deadlines, and support their answers with substantive information.” – Executive, Global Software Company
     

    Former clients
    Tonic Health
    Netcracker
    Grammarly
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kiev, Ukraine
    4.9
    4.9
    4 Clutch reviews
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