Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe
August 2022Looking for a top business process outsourcing company in Eastern Europe?
A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.
To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Eastern Europe. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.
List of the Best Eastern Europe BPO Services
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1
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
Clients
- Nasdaq
- US Bank
- Salesforce
Industries
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CIENCE Technologies offered a playbook, reporting, outbound cold calling, email, and display ads for a marketing agency.
"They have a process that sounds great from the sales person, but it clearly doesn't get results."
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2
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
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A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.
"We were very impressed with everything."
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3
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.
Clients
- DoorDash
- Headspace
- Jam City
- Bittrex
Industries
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Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.
"I always feel highly supported by the team leads and I really appreciate their attentiveness."
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4
- $1,000+
- 250 - 999 employees
- Warszawa, Poland
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
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Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.
"They are easy to talk to. Scheduling meetings or training are hassle-free."
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5
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
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An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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6
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.
Clients
- Cisco
- ITernal Group
- FrontCore
- Digital Knights
Industries
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Belkins handled lead generation services for a virtual data room (VDR) solutions company. The team led research efforts for leads and crafted an ideal customer profile (ICP).
"They were tech-driven, always full of ideas, and ready to test various approaches."
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7
- $1,000+
- 250 - 999 employees
- Plovdiv, Bulgaria
Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies.
Clients
- BACK MARKET, Inc.
- Appen
- Xerox
- University of Geneva
Industries
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Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.
"The quality of services experienced by users has increased."
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8
- $5,000+
- 250 - 999 employees
- Kyiv, Ukraine
Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients.
Clients
- eKomi Ltd
- OneLook
- NectarDesk
Industries
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A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.
"Their hands-on approach and passion are impressive."
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9
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.
Clients
- The App Solutions
- Gita Jewelry
- StudentShare
Industries
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WOW24-7 is providing 24/7 customer support for an e-commerce services company. They’ve handled the hiring and training of talents. Currently, four resources are working on the account, including a team leader.
"They take feedback on board and find solutions."
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10
- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
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Aidey is handling a data engineering firm’s customer support. They’re managing inquiries through email, tickets, live chats, and calls. They’ve also improved relevant processes and knowledge base.
"Their agility and adaptability make them stand out from the crowd."
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11
- $100,000+
- 10,000+ employees
- București, Romania
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
TDCX employs 15,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.
Industries
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TDCX offered a diverse range of customer service solutions for a tech company in the Asia-Pacific region.
"They've been very agile in addressing operational needs at every turn."
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12
- $25,000+
- 250 - 999 employees
- Sofia, Bulgaria
Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.
Industries
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Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support.
The team also monitors millions of orders per month to ensure timely deliveries."Their operational effectiveness and flexibility have been impressive."
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13
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.
Clients
- Segment
- Art.com
- Microsoft
- Rockbot
Industries
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Leadium performs sales prospecting activities to help a SaaS company find more leads and expand their customer base.
"The team is super easy to work with."
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14
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.
Clients
- Vedamo
- SoftServe Business Systems
- Pharmax
- Tricent
Industries
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An IT consulting services company hired SalesAR for digital marketing services. They are tasked with establishing a stronger connection and increasing lead generation through email and LinkedIn outreach.
"We can rely on what the team is doing and do our job without wasting time."
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15
- $1,000+
- 250 - 999 employees
- București, Romania
Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.
Industries
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Valoris Center is tasked with handling a financial brand's customer service operations. Their scope of work includes billing, information, and awareness campaigns.
"They always react fast and have a solid IT team, which for us is an advantage in an everchanging environment."
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16
- $1,000+
- 10,000+ employees
- Sofia, Bulgaria
TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.
Clients
- Workplace Safety and Insurance Board
Industries
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TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.
“They’re a leading electronic medical record provider in Canada.”
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17
- Undisclosed
- 2 - 9 employees
- Kyiv, Ukraine
Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.
Clients
- Adobe
- Cushman & Wakefield
- Preply
- Freshworks
Industries
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Leading Solution was hired by a tutoring company to handle their email outreach initiatives. They were tasked with creating a detailed list of prospects and helping the client optimize their targeting.
"They were prompt and polite throughout."
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18
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
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Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.
"They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."
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19
- $5,000+
- 10 - 49 employees
- L'viv, Ukraine
Respect.Studio is a digital marketing studio in Lviv, Ukraine, that was founded in 2016. Respect.Studio's team of around 20 employees provides digital marketing, email marketing, social media marketing, content marketing, and digital strategy services to small and midmarket businesses.
Clients
- A
- ADAPTOVATE
- City Innovation Labs
- The Starr Conspiracy
Industries
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Respect.Studio provides digital marketing services for a fintech company. They've conducted a discovery discussion for business objectives and managed keywords research, content creation, and lead generation.
"Respect Studio is a pleasure to work with as they always responded quickly."
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20
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.
Clients
- Plato Realty
Industries
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Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.
“I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company
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21
- Undisclosed
- 50 - 249 employees
- Cluj-Napoca, Romania
FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.
Industries
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FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.
"In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."
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22
- $1,000+
- 10 - 49 employees
- Kyiv, Ukraine
Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients.
Clients
- Gamedev: Frogwares, Deyteris, Tea&cake Games, Vira Games, Turborocket games
- IT companies: Knowledge Expert, InCust, Prostir, Miritec, PNN soft, DDI, ZubiSoft, Fordewind
- E-commerce: PinTax, Fly technology, Kifreez, Nuts Nuts
- Digital studios:42DM, Admixer, Futuro team
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A social media agency partnered with Legal IT Group in order to develop a privacy policy, terms of use, and services agreements for the company.
"Their work desires 5 stars."
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23
- Undisclosed
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services.
Industries
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A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.
"They provided highly efficient operators at a profitable price."
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24
- $10,000+
- 50 - 249 employees
- Kyiv, Ukraine
Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.
Clients
- Tonic Health
- Certent
- People.ai
- Thred Up
Industries
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Alcor provides early-stage business process outsourcing and R&D center consultation for a data collection company. They manage recruiting, facility lease negotiations, legal guidance, and accounting services.
"They provide white-glove service, and they put a lot of creativity into solving problems."
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25
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Intellink is a Data management company in Ukraine. Founded in 2020, they have over 50 employees with clients in hospitality, education, transportation, medicine, and consumer products. Their services include Data annotation and Data collection.
Clients
- EcoSoft
- Traybex
Industries
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Intellink provided data annotation services for a business intelligence solution provider. They annotated data comparing spatial images from space and localized information about environmental pollution. The work met expectations and was well-received by the partner.
"They delivered what they promised." –CEO, Business Intelligence Solution Provider
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26
- $5,000+
- 250 - 999 employees
- Burgas, Bulgaria
Callboxs is a business consulting company. Their midsize team is headquartered in Burgas, Bulgaria. The company provides business consulting, direct marketing, voice services, non-voice bpo/back office services, and more.
Industries
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Callboxs provides business & digital marketing services for a construction company. The team handles the customer service, digital marketing, and SEO needs of the client.
"Their team is completely immersed in working with us."
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27
- $1,000+
- 10 - 49 employees
- Sofia, Bulgaria
Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.
Clients
- Progress Software
- Telelink Group
- Sirma Group
- Pryv
Industries
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Out2Bound was hired by a design studio to restructure, optimize, and automate their sales process. The client worked directly with the team's co-founder to execute this project.
"We were impressed with their insights, knowledge, and understanding of the sales process."
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28
- Undisclosed
- 10 - 49 employees
- Kharkiv, Ukraine
MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.
Clients
- Liberty National
- New Visions for Public Schools
- Upright Solutions
- Viabox
Industries
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MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.
“Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm
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29
- $1,000+
- 50 - 249 employees
- Vilnius, Lithuania
Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries.
Industries
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Baltic Assist was hired by a transportation company to provide help with the design and distribution of the company's internal emails.
"They prepared a nice layout of materials, which received positive feedback from users."
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30
- $5,000+
- 250 - 999 employees
- Varna, Bulgaria
Flat Rock Technology is a development agency headquartered in London, with an office in Varna, Bulgaria. Since 2008, their team of 88 has been specializing in custom software development, mobile app development, UX/UI design, and more for mainly midmarket-size clients. They primarily serve clients in the IT, consumer products & services and media industries.
Clients
- Audiocodes
- Brompton
- Motor Fuel Group
- Hiddentec
Industries
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A computer software startup brought Flat Rock on to develop their software. The team based the solution on Azure and used PHP. They’re currently providing ongoing services.
"Flat Rock’s ability to grasp what we want to do and implement it quickly is really impressive."
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