Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

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Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

November 2022

Looking for a top business process outsourcing company in Eastern Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

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List of the Best Eastern Europe BPO Services

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  • 32
    • $1,000+
    • 50 - 249 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.

    Industries

    Notable Project

    A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

    ''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

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  • 33
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kharkiv, Ukraine

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Industries

    Notable Project

    WiseBrand spearheaded a multi-channel marketing push. They managed blogging platforms and social media accounts, put out press releases, and did SEO. They also delivered regular progress reports.

    "After a while we even started thinking alike, as if we were reading each other's minds." 

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  • 34
    • $1,000+
    • 50 - 249 employees
    • София, Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries

    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

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  • 35
    • Undisclosed
    • 50 - 249 employees
    • Sofia, Bulgaria

    Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

    Industries

    Notable Project

    CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

    "We are working as one team and managing challenges together."

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  • 36
    • $1,000+
    • 10 - 49 employees
    • Sofia, Bulgaria

    Established in 2005, Infosource is a non-voice bpo/back office services company. Their small team is located in Sofia, Bulgaria and focuses on non-voice bpo/back office services and HR services.

    Industries

    Notable Project

    InfoSource Bulgaria Ltd provides data curation services for a talent sourcing software company. They gather executives' information, targeting Fortune 500 companies in the US.

    "Their cost-effectiveness and attention to detail are remarkable."

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  • 37
    • $10,000+
    • 250 - 999 employees
    • Warszawa, Poland

    Cyclad International, a non-voice bpo/back office services company, is based in Warszawa, Poland; Villeneuve-Loubet, France and Casablanca, Morocco. The agency focuses on non-voice bpo/back office services, HR services, e-commerce development, mobile app development, and more and has a midsize team.The agency was founded in 2007.

    Industries

    Notable Project

    An IT services company hired Cyclad International for web development. They were responsible for building a website that reflects the company’s services to reach the customers.

    "The delivery was on time."

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  • 38
    • $10,000+
    • 50 - 249 employees
    • Iași, Romania

    IntelligentBee is a software company that's headquartered in Iasi, Romania with a second office in Wilmington, Del. The team serves small and midmarket business clients. Founded in 2010, IntelligentBee specializes in custom software development, web development, web design, and mobile app development.

    Clients

    • Sendgrid.com
    • Cloud-elements.com
    • Flocaapp.com
    • CarnegieTechnologies.com

    Industries

    Notable Project

    IntelligentBee developed web and mobile apps from the ground up. They added features per-request, performed QA, and deployed the solutions on servers.

    "They came proactively with solutions for our ideas, based on their experience in working with SaaS applications."

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  • 39
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Kyiv, Ukraine
    Based in Kyiv, Ukraine, Addlium is a small social media marketing agency. They focus on social media marketing, sales outsourcing, and email marketing and were launched in 2022.

    Clients

    • SSOIF
    • SSO Logistics
    • Duran Lubricants
    • Valdis Logistics

    Industries

    Notable Project

    Addlium builds the personal brand of a kitchen appliance store's CEO on LinkedIn and helps them connect to target business contacts. They've set up the client's profile, gathered contacts, and created content.

    "They offer their own methods of implementing obvious marketing and sales strategies."

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  • 40
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses. 

    Clients

    • Friend Factory
    • Team Liquid
    • Klingit
    • IOPS Team

    Industries

    Notable Project

    Ukrany has been hired by a creative service company for the recruitment of talented and creative candidates for multiple vacancies. They also manage the operational parts of the collaboration.

    "They understand our needs in a good way, and they work as a partner more than just a vendor."

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  • 41
    • $1,000+
    • 50 - 249 employees
    • Varna, Bulgaria

    Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Customer Umbrella provided BPO services for a consumer product company. The team was tasked with supporting the client's customer chats and call services.

    "They had good ideas and suggestions to improve our workflow."

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  • 42
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Cluj-Napoca, Romania

    WHITE SEAL is a telephone answering service launched in 2017. The small team specializes in voice services, non-voice bpo/back office services, and business consulting. The company is based in Cluj-Napoca, Romania.

    Industries

    Notable Project

    WHITE SEAL provides sales outsourcing services to a trade brokerage company. The team is tasked with filtering and selecting companies that are interested to work with the client.

    "They were very much aware of the importance of the output goals."

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  • 43
    • $10,000+
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    Raya Contact Center is a Cairo, Egypt-based answering service company. The large agency was established in 2001. Their team focuses on voice services, non-voice bpo/back office services, HR services, email marketing, and more.

    Industries

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  • 44
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Vilnius, Lithuania
    Ansvery is a Vilnius, Lithuania-based customer service outsourcing company. Founded in 2012, the midsize team offers customer service outsourcing.

    Industries

    Notable Project

    Ansvery provides customer support for a home design tool. Through a help desk, they provide ongoing support for requests, explaining app features and solving technical and payment issues for customers.

    "We are impressed by their readiness to help us."

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  • 45
    • Undisclosed
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    Voice Contact Center Sp. O.o. Is a midsize non-voice bpo/back office services company launched in 2008. Their services include non-voice bpo/back office services, voice services, Artificial Intelligence, and business consulting. The company is based in Warszawa, Poland.

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  • 46
    • $1,000+
    • 1,000 - 9,999 employees
    • Cluj-Napoca, Romania

    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 47
    • $1,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Competence Call Center is a global supplier of voice support and phone services headquartered in Bucharest, Romania, with another Romanian location in Brasov. The company was founded in 1998 and has grown to 651 employees who provide clients with voice/call center services, non-voice BPO/back office services, and social media marketing 

    Clients

    • eBay
    • Samsung
    • Livechat
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  • 48

    Worked with ICON Communication Centres s.r.o.?

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    • $25,000+
    • 250 - 999 employees
    • Prague 8, Czech Republic

    Telephone answering service ICON Communication Centres s.r.o. Was established in 2003. Their midsize team is based in Prague 8, Czech Republic and offers voice services.

    Industries

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  • 49
    • $1,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Established in 2004, SupportSave is a call center. Based in Walnut, California; Cebu City, Philippines and București, Romania, their large team provides voice services.

    Industries

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  • 50
    • $1,000+
    • 250 - 999 employees
    • Rīga, Latvia

    Runway is a Rīga, Latvia-based answering service. The midsize team provides voice services, HR services, and non-voice bpo/back office services and was founded in 2003.

    Industries

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  • 51
    • $1,000+
    • 250 - 999 employees
    • Ostrava, Czech Republic

    OKIN BPS is a non-voice bpo/back office services company. They are headquartered in Ostrava, Czech Republic and have a midsize team. Their services include non-voice bpo/back office services.

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  • 52
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Euroanswer is a non-voice bpo/back office services company located in București, Romania. The midsize team focuses on non-voice bpo/back office services, voice services, and IT managed services. The agency was established in 2004.

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  • 53
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Tallinn, Estonia

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Industries

    Notable Project

    Datarob provides digital marketing services for a business consulting company. The team is responsible for generating leads for the client via LinkedIn.

    "Their readiness to adapt to customers' demands is impressive."

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  • 54
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.

    Clients

    • Vodafone
    • VFS.Global
    • CGI
    • BlaBlaCar

    Industries

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  • 55
    • $50,000+
    • 1,000 - 9,999 employees
    • Sofia, Bulgaria

    Answering service company Sixty K Ltd is based in Sofia, Bulgaria and Plovdiv, Bulgaria. Launched in 2008, the large team offers voice services and non-voice bpo/back office services.

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  • 56
    • Undisclosed
    • 250 - 999 employees
    • Kraków, Poland

    Tivron, a non-voice bpo/back office services and answering service company, is in Kraków, Poland. The midsize agency was established in 2015. Their services include non-voice bpo/back office services and voice services.

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  • 57
    • Undisclosed
    • 50 - 249 employees
    • L'viv, Ukraine
    MSV Multicall, an answering service, was launched in 2004. In L'viv, Ukraine, their midsize team offers call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
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  • 58
    • Undisclosed
    • 250 - 999 employees
    • Vilnius, Lithuania

    Planas Chuliganas, an answering service, is located in Vilnius, Lithuania. The midsize agency was launched in 2016. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.

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  • 59
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    ELICOM Call Center is a call center. Their midsize team is located in București, Romania. The company provides voice services, CRM consulting and SI, and marketing strategy.

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  • 60
    • Undisclosed
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    ECall Call Center, a telephone answering service, was established in 2005. The agency specializes in voice services and non-voice bpo/back office services and has a large team. The agency is located in Kyiv, Ukraine.

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