Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

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Top 100 Business Processes Outsourcing (BPO) Companies in Eastern Europe

May 2023

Looking for a top business process outsourcing company in Eastern Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

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List of the Best Eastern Europe BPO Services

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  • 32
    • $1,000+
    • 50 - 249 employees
    • Iași, Romania

    IntelligentBee is a software company that's headquartered in Iasi, Romania with a second office in Wilmington, Del. The team serves small and midmarket business clients. Founded in 2010, IntelligentBee specializes in custom software development, web development, web design, and mobile app development.

    Clients

    • Sendgrid.com
    • Cloud-elements.com
    • Flocaapp.com
    • CarnegieTechnologies.com

    Industries

    Notable Project

    IntelligentBee works on the development of an app for connecting influencers to local brands. It also offers insights and will be available for both Android and iOS platforms.

    "I’ve come so far because of IntelligentBee."

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  • 33
    • $1,000+
    • 50 - 249 employees
    • София, Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries

    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

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  • 34
    • $5,000+
    • 250 - 999 employees
    • Varna, Bulgaria

    Flat Rock Technology is a development agency headquartered in London, with an office in Varna, Bulgaria. Since 2008, their team of 88 has been specializing in custom software development, mobile app development, UX/UI design, and more for mainly midmarket-size clients. They primarily serve clients in the IT, consumer products & services and media industries. 

    Clients

    • Audiocodes
    • Brompton
    • Motor Fuel Group
    • Hiddentec

    Industries

    Notable Project

    Flat Rock Technology managed a translation company's cloud infrastructure on Azure. They deployed a virtual desktop monthly, migrated physical to cloud-based machines, did maintenance, and reviewed performance.

    "They understood what we needed without a lot of communication and always delivered exactly what we had in mind."

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  • 35
    • $1,000+
    • 50 - 249 employees
    • Vilnius, Lithuania

    Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries. 

    Industries

    Notable Project

    Baltic Assist handles the data collection process of all retail transactions for an international tobacco manufacturing company. The client works directly with one data analyst from the vendor's team.

    "They communicate very fluently. "

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  • 36
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kharkiv, Ukraine

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Industries

    Notable Project

    WiserBrand provides staff augmentation services for a software firm. The team has provided a pair of senior software engineers to help the client complete two major development projects.

    "They've provided top-notch engineers with good communication skills."

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  • 37
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries

    Notable Project

    A software development company has engaged with Opus Growth Partners for lead generation. The team reaches out to customers within the client's ICP and endorses warm and hot leads for further communication.

    "His answers to all my questions are professional and complete."

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  • 38
    • Undisclosed
    • 10 - 49 employees
    • Kharkiv, Ukraine

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients

    • Liberty National
    • New Visions for Public Schools
    • Upright Solutions
    • Viabox

    Industries

    Notable Project

    1. Conflict of interest: respondent is currently a customer support specialist at MoveUp (https://www.linkedin.com/in/victoria-sedykh-298a29143).

    2. Duplicate review: https://clutch.co/review/sales-manager-amazon-smm-0 

    "Quote."

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  • 39
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Kniazhychi, Ukraine

    Quilqy is a content production firm based in Kyiv, Ukraine, and founded in 2019. Their team of more than two provides email marketing, content marketing, and marketing strategy services for small and mid-market businesses in the industries of advertising, gaming, and business services.

    Clients

    • Podean
    • FormSwift
    • Go Strata
    • Job com

    Industries

    Notable Project

    Quilqy implemented lead research to facilitate the client's cold outreach efforts.

    "Many other vendors have difficulty understanding the tasks and deliverables, but Quilqy just gets it."

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  • 40
    • $1,000+
    • 50 - 249 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.

    Industries

    Notable Project

    A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

    ''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

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  • 41
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Kaunas, Lithuania

    Founded in 2005, Invertus is a development firm. Their team of around 30 employees is based in Kaunas, Lithuania, with an additional office in Copenhagen. They focus on custom software, web, and e-commerce development.

    Clients

    • Mollie
    • StockFiller
    • Square
    • Mytheresa.com

    Industries

    Notable Project

    Invertus is a two-year partner that has developed a module that works like a plugin for generating shipment information. They’re an ongoing partner for UI/UX and other development work.

    "They feel like they’re part of our team."

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  • 42
    • $1,000+
    • 10 - 49 employees
    • Sofia, Bulgaria

    Established in 2005, Infosource is a non-voice bpo/back office services company. Their small team is located in Sofia, Bulgaria and focuses on non-voice bpo/back office services and HR services.

    Industries

    Notable Project

    InfoSource Bulgaria Ltd provides data curation services for a talent sourcing software company. They gather executives' information, targeting Fortune 500 companies in the US.

    "Their cost-effectiveness and attention to detail are remarkable."

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  • 43
    • $1,000+
    • 50 - 249 employees
    • Varna, Bulgaria

    Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries. 

    "They are very friendly and managed to find new operators quickly."

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  • 44
    • Undisclosed
    • 50 - 249 employees
    • Sofia, Bulgaria

    Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

    Industries

    Notable Project

    CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

    "We are working as one team and managing challenges together."

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  • 45
    • Undisclosed
    • 10,000+ employees
    • Prague, Czech Republic

    Webhelp, a call center company, is located in Rīga, Latvia. The small firm was founded in 2000. Their team offers voice services and non-voice bpo/back office services.

    Industries

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  • 46
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses. 

    Clients

    • Friend Factory
    • Team Liquid
    • Klingit
    • IOPS Team

    Industries

    Notable Project

    Ukrany provided HR services for a trucking dispatch service company. After discussing the requirements and processes, the team sent multiple CVs and helped schedule interviews.

    "All questions were answered on time."

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  • 47
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Vilnius, Lithuania
    Ansvery is a Vilnius, Lithuania-based customer service outsourcing company. Founded in 2012, the midsize team offers customer service outsourcing.

    Industries

    Notable Project

    To improve their community, digital presence, and overall engagement, a game development studio partnered with Ansvery for their social media management, digital strategies, and design services.

    "The team satisfies all our demands."

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  • 48
    • $10,000+
    • 1,000 - 9,999 employees
    • Warszawa, Poland

    Raya Contact Center is a Cairo, Egypt-based answering service company. The large agency was established in 2001. Their team focuses on voice services, non-voice bpo/back office services, HR services, email marketing, and more.

    Industries

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  • 49
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Cluj-Napoca, Romania

    WHITE SEAL is a telephone answering service launched in 2017. The small team specializes in voice services, non-voice bpo/back office services, and business consulting. The company is based in Cluj-Napoca, Romania.

    Industries

    Notable Project

    WHITE SEAL provides sales outsourcing services to a trade brokerage company. The team is tasked with filtering and selecting companies that are interested to work with the client.

    "They were very much aware of the importance of the output goals."

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  • 50
    • $1,000+
    • 1,000 - 9,999 employees
    • Cluj-Napoca, Romania
    8x8 is a telephone answering service. Headquartered in San Jose, California; San Jose, California; New York, New York and Buckinghamshire, United Kingdom, their large team offers voice services. The agency was founded in 1987.

    Industries

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  • 51

    Worked with ICON Communication Centres s.r.o.?

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    • $25,000+
    • 250 - 999 employees
    • Prague 8, Czech Republic

    Telephone answering service ICON Communication Centres s.r.o. Was established in 2003. Their midsize team is based in Prague 8, Czech Republic and offers voice services.

    Industries

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  • 52
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Tallinn, Estonia

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Industries

    Notable Project

    An IT recruitment agency hired Datarob to perform an email audit for the business. Their tasks included email deliverability fixing, corporate mailbox warmup, outreach database generation.

    "They always tried to do more than we expected."

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  • 53
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Euroanswer is a non-voice bpo/back office services company located in București, Romania. The midsize team focuses on non-voice bpo/back office services, voice services, and IT managed services. The agency was established in 2004.

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  • 54
    • $1,000+
    • 2 - 9 employees
    • Sofia, Bulgaria

    Lukanoff Consulting Ltd is a sales outsourcing company launched in 2020. They are located in Sofia, Bulgaria and have a small team. The agency focuses on sales outsourcing, digital strategy, and corporate training.

    Industries

    Notable Project

    Lukanoff Consulting Ltd provided sales, consulting, and lead generation support for a creative agency.  They created sales and outreach strategies and provided sales and lead generation consulting support.

    "Their expertise and knowledge were essential in transforming how our business was run."

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  • 55
    • $1,000+
    • 250 - 999 employees
    • București, Romania
    ELICOM Call Center is a call center. Their midsize team is located in București, Romania. The company provides voice services, CRM consulting and SI, and marketing strategy.
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  • 56
    • $50,000+
    • 1,000 - 9,999 employees
    • Sofia, Bulgaria

    Answering service company Sixty K Ltd is based in Sofia, Bulgaria and Plovdiv, Bulgaria. Launched in 2008, the large team offers voice services and non-voice bpo/back office services.

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  • 57
    • Undisclosed
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine
    ECall Call Center, a telephone answering service, was established in 2005. The agency specializes in voice services and non-voice bpo/back office services and has a large team. The agency is located in Kyiv, Ukraine.
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  • 58
    • $1,000+
    • 10 - 49 employees
    • Kyiv, Ukraine

    Brebeneskul Consulting is a sales outsourcing company. Their small team is located in Kyiv, Ukraine. Their services include sales outsourcing, email marketing, and call center services. The firm was launched in 2019.

    Notable Project

    To improve their branding visibility and extend their reach to organizations on a global scale, a venture investment firm engaged with Brebeneskul Consulting for their business research and outreach services.

    "They consistently deliver on their promises and do a good job of addressing and resolving issues with agility."

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  • 59
    • $250,000+
    • 250 - 999 employees
    • Wrocław, Poland
    Based in Wrocław, Poland and Boston, Massachusetts, Text, Inc. Is a IT strategy consulting company. Launched in 2002, the midsize team provides IT strategy consulting, Artificial Intelligence, customer service outsourcing, and ecommerce marketing.
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  • 60
    • $1,000+
    • 10 - 49 employees
    • Kyiv, Ukraine

    Established in 2017, Armada law company is a non-voice bpo/back office services company. Their small team is headquartered in Kyiv, Ukraine and Mykolaiv, Ukraine and offers non-voice bpo/back office services, IT managed services, business consulting, commercial property management, and more.

    Industries

    Notable Project

    A social selling company hired Armada law company to audit their existing contracts and develop a contractual framework for them to enter a new market. The goal was to check the contracts for compliance. 

    "Everything was on time, and I appreciated their project management."

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