Top 100 Inbound Appointment Setting Companies

six eleven global services and solutions has provided BPO services to a telecommunications and IT services company for 10 years. The scope has included setting up the office space and finding the right agents.

“Their commitment to the project is outstanding – they’re always there when we need them.”

AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.

"It is also impressive how easy it is to get someone on the phone to help when an issue arises."

LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

"They are receptive to changes and are always looking to improve."

LawyerLine™ has been hired by a law firm for their call center services. The team currently answers calls from existing and potential clients on a 24/7 basis.

"Overall, we have been extremely happy with their service."

Superhuman Prospecting & Pereus Marketing provides outreach marketing for a robotics company. They target leads in specific industries and follow up with current leads.

"They have a goal of delivering a transparent process - so that we know what is always going on."

Specialty Answering Service provides scheduling and FAQ support for a public benefit corporation. The team handles registration and scheduling for COVID-19 testing and answers phonecall-directed  FAQs.

"They're very responsive and we have script updates live within a day, making changes painless."

A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and implementation.

"They are contactable and write back quickly on any issue."

Answering Legal provides answering services throughout the night for a criminal law firm. Following a provided script, they determine whether or not a call should be sent through or if they can take a message.

“Client’s don’t realize that they’re an answering service. So, it provides continuity and credibility to our firm.”

An IT outsourcer hired Verbatim Visual Receptionists to answer calls from its clients. They automatically create call tickets with the relevant information, which they integrate into the CRM system.

"The quality of their receptionists really stands out."

Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

Call Masters BPO provides call center services, working on increasing the leads coming in for an e-commerce platform. They use RingCentral, Helpscout, and phone calls to contact customers.

"If there is a problem, they will try their best to fix it right away."

Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

“Their service is not generic; they request and capture the information we need.”

Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

"Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

SureCall worked closely with two development teams on two different occasions to develop an order management software and provided accompanying training and call reception services for a Canadian pizza chain.

“If you are looking to make a transition and you need help, this is the company you want to rely on.”

Outsourcing Business Solutions provided bookkeeping services for an accounting firm using QuickBooks. The scope included categorization and reconciliation.

"We could count on them."

Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

"They are proactive, and we have no intention of changing Face For Business for another agency."

A.R.C.E. Call Center has provided an interactive voice response system for a digital products business. The system integrates pre-recorded audio that would engage callers to redeem top-up vouchers.

"They've performed very well, and we have 100% satisfaction from our side."

Anserve Inc. provides call center services for a dental practice. They handle incoming calls for the firm’s four doctors, sending reports to the client in the morning, during midday, and during emergencies. 

“I’m impressed with their attention to detail, and their follow-through is excellent.”

HelloSells provides after-hours call center services to a plumbing services, assisting their partner with setup and initiation. They developed a new digital offering designed especially for the company.

“Working with their onboarding staff was simple and easy.”

Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. 

"They run a tight ship."

morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

"They are very responsible when it comes to deadlines."

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

SkyTech Solutions Ltd provides BPO and call center services for a financial services company. The representatives are given data lists and do video calls to acquire B2B leads. They also handle warm transfers.

"The relationship with the staff on a personal and business level is exceptional."

AnswerForce provides outreach marketing and SEO services for an e-commerce company. The team has created a lead generation strategy for email outreach, LinkedIn direct messages, cold calling, and SEO campaigns.

"We appreciate how AnswerForce thinks outside the box to discover opportunities."

nxt milestone developed a business plan and a financial model for a healthcare company. They helped flesh out the client's unique selling proposition, competitive landscape, and key financial drivers.

"We were impressed with their quick turnaround time and strong understanding of our requirements."

Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts.

"They're very professional and were good at meeting KPIs."

Darwinian Ventures was hired by an AI computing company for development support. The team works as an outsourced partner to assist with sales development and marketing efforts in an evolving market. 

"We appreciate their expertise."

Back Office Betties provides lead qualifying and appointment scheduling services for a legal firm. They’ve created a questionnaire to vet leads and use Acuity Scheduling to manage calendar appointments.

“Their customer service is what really stands out. It’s high-quality service at a personable price.”

MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

"They’re ready to help me any time of the day."