Top 100 Business Processes Outsourcing (BPO) Companies in Europe
December 2022Looking for a top business process outsourcing company in Europe?
A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.
To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in Europe. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.
List of the Best Europe BPO Services
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1
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
Clients
- Nasdaq
- US Bank
- Salesforce
Industries
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CIENCE Technologies provided appointment-setting and cold-calling services for an IT services and solutions company. This also involved outreach campaigns, cold emailing, and cold messaging on LinkedIn.
"The appointment generation process was impressive."
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2
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.
Clients
- DoorDash
- Headspace
- Jam City
- Bittrex
Industries
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Helpware provided staffing services, including project management and client-facing interaction.
"The service that they provided—and the support behind it—was extraordinary."
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3
- $1,000+
- 250 - 999 employees
- Warszawa, Poland
Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.
Clients
- Wizz Air
- Metro Cash&Carry
- Bolt
- Yves Rocher
Industries
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Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers.
"They’re not complacent and are always looking for additional things to do."
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4
- $1,000+
- 250 - 999 employees
- Beograd, Serbia
SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services.
Clients
- Mastercard
- Amazon
- HERE Technologies
- MacPaw
Industries
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SupportYourApp provides call center services for a B2C nutritional product company. The team works 20 hours daily for five days as support agents who communicate with customers and document information.
“I like their extensive expertise in the field of customer support.”
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5
- $1,000+
- 250 - 999 employees
- Plovdiv, Bulgaria
Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies.
Clients
- BACK MARKET, Inc.
- Appen
- Xerox
- University of Geneva
Industries
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OWORKERS provides BPO services for a regulatory technology company. They've helped the client set up a BPO team consisting of 15 people. Their task is to process various types of documents on a 24/7 basis.
"We're satisfied with their current service so far."
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6
- $250,000+
- 1,000 - 9,999 employees
- București, Romania
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
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An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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7
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.
Clients
- Cisco
- ITernal Group
- FrontCore
- Digital Knights
Industries
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Belkins provided lead generation services for a lifestyle brand. The team searched for small merchandising shops for motorcycling and extreme sports. They then helped create partnerships with these shops.
"Belkins was creative in approaching our potential customers."
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8
- $5,000+
- 250 - 999 employees
- Kyiv, Ukraine
Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients.
Clients
- eKomi Ltd
- OneLook
- NectarDesk
Industries
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LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product.
"The project has been very successful — LimTC truly feels like an extension of our company."
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9
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.
Clients
- KlimaTek
- Korrieri
Industries
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Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.
"Everything I have asked for so far in terms of design they’ve delivered."
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10
- Undisclosed
- 250 - 999 employees
- Wrexham, United Kingdom
Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.
Industries
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Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.
"They got the job done."
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11
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.
Clients
- The App Solutions
- Gita Jewelry
- StudentShare
Industries
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Wow24-7 is the customer support service for an app and web development company. The team handles backend support and answers client calls and chats to explain the development process and estimate costs.
"Wow24-7 has a perfect understanding of our services."
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12
- Undisclosed
- 250 - 999 employees
- Edinburgh, United Kingdom
AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
Clients
- UCLA
- Verizon
- Bank of America
- Early Impact
Industries
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AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.
"It is also impressive how easy it is to get someone on the phone to help when an issue arises."
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13
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.
Clients
- DirecTV
- Minted
- Segment
- Zadara
Industries
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Leadium ran a cost analysis on building a sales development team for a software ecosystem. They identify new accounts and contacts that align with the client's target market.
"They have regularly exceeded the appointment sales quota monthly."
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14
- $1,000+
- 10 - 49 employees
- London, United Kingdom
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
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Aidey provided customer service. This included email support and phone support.
"We were always able to communicate with the team."
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15
- $1,000+
- 50 - 249 employees
- Málaga, Spain
Atender is a customer service outsourcing company established in 2018. Based in Málaga, Spain, their midsize team focuses on customer service outsourcing.
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Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.
"They are trustworthy and reliable, and their communication enables great results."
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16
- $100,000+
- 10,000+ employees
- Barcelona, Spain
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities. TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.
Industries
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TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads.
“TDCX delivers what they promise and exceeds results, even with difficult constraints.”
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17
- Undisclosed
- 250 - 999 employees
- Amsterdam, Netherlands
Launched in 2015, Pexly is a back office outsourcing company. The company specializes in back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team. The company is in Amsterdam, Netherlands.
Industries
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Pexly provides ongoing customer support services for an online retailer. Their main task is to handle any customer inquiries and requests on a regular basis.
"We're impressed with the quality of their responses to customers."
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18
- $25,000+
- 250 - 999 employees
- Sofia, Bulgaria
Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.
Industries
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Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support.
The team also monitors millions of orders per month to ensure timely deliveries."Their operational effectiveness and flexibility have been impressive."
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19
- Undisclosed
- 10 - 49 employees
- Burscough, United Kingdom
Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.
Industries
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Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.
"They are proactive, and we have no intention of changing Face For Business for another agency."
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20
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.
Clients
- Cross Country Movers
- Merchant Chimp
- Ink Innovation
- Curateur
Industries
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A lifestyle brand has entrusted their customer service needs to morph. The team aids their email, live chat, and social media support pipelines and handles customer analytics by organizing user feedback.
"They deliver all our needs on time."
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21
- $1,000+
- 250 - 999 employees
- București, Romania
Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.
Industries
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Valoris Center provides call center services for a leasing company. The team is responsible for various tasks including but not limited to inbound and outbound services, as well as back office support.
"They are proactive and find solutions for any given situation."
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22
- $1,000+
- 10 - 49 employees
- Thatcham, United Kingdom
Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.
Clients
- Knight Frank
- Volkswagen Group UK
- HelpAge International
- NRG networks
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Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate.
"They understand our business and our goals."
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23
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.
Clients
- Vedamo
- SoftServe Business Systems
- Pharmax
- Tricent
Industries
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SalesAR has helped an SEO platform generate leads via outbound marketing. They've asked the client to describe their ideal customer profile before setting up their custom email address to start the outreach.
"Their quick communication and strict focus on our business goal are impressive."
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24
- $5,000+
- 50 - 249 employees
- Fleet, United Kingdom
Operatix is a midsize sales outsourcing company based in Dallas, Texas and Fleet, United Kingdom. Established in 2012, the team focuses on sales outsourcing and call center services.
Industries
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Operatix handles sales development services for a cybersecurity firm. The team has assigned four SDRs to the project; they're tasked with identifying, targeting, and setting appointments with potential leads.
"They have a very effective workflow."
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25
- Undisclosed
- 250 - 999 employees
- Marlow, United Kingdom
INFUSEmedia, an answering service and content marketing company, was founded in 2012. Their midsize team is headquartered in Newton, Massachusetts and provides voice services and content marketing.
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26
- $1,000+
- 1,000 - 9,999 employees
- London, United Kingdom
Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.
Clients
- Just Park
- American Express
- Time Inc.
- Quantcast
Industries
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Quantanite provides ongoing support for a recruitment platform. The team assists the finance and operations department, with tasks ranging from basic accounting to data entry.
"Their analysts are like an extension of our full-time team."
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27
- $1,000+
- 10,000+ employees
- Sofia, Bulgaria
TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.
Clients
- Workplace Safety and Insurance Board
Industries
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TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.
“They’re a leading electronic medical record provider in Canada.”
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28
- Undisclosed
- 1,000 - 9,999 employees
- Birkenhead, United Kingdom
The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.
Clients
- Plusnet
- at800
- River Island
- ATOS
Industries
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The Contact Company provides call center services for a specialized online retailer.
"Their team is committed to transparency and finding ways to address any obstacle that we meet."
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29
- Undisclosed
- 2 - 9 employees
- Kyiv, Ukraine
Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.
Clients
- Adobe
- Cushman & Wakefield
- Preply
- Freshworks
Industries
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Leading Solution performed lead generation and nurturing for a German SaaS company. The team managed the complete sales funnel creation, from prospecting and generating to processing lead contact information.
"The most impressive thing was the level of communication and quality of work."
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30
- $1,000+
- 250 - 999 employees
- Kyiv, Ukraine
Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
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Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts.
"They're very professional and were good at meeting KPIs."
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