Top 100 Business Processes Outsourcing (BPO) Companies in Europe

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Top 100 Business Processes Outsourcing (BPO) Companies in Europe

June 2022

Looking for a top business process outsourcing company in Europe?

A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging. 

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List of the Best Europe BPO Services

  • 1
    • $1,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    CIENCE Technologies handles the digital marketing efforts of a consulting firm. They aim to expand the client's reach with qualified leads for their marketing and sales efforts. 

    "They've been responsive to our needs." 

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  • 2
    • $1,000+
    • 250 - 999 employees
    • Warszawa, Poland

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.

    "They are easy to talk to. Scheduling meetings or training are hassle-free."

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  • 3
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

    "I always feel highly supported by the team leads and I really appreciate their attentiveness."

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  • 4
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

    Notable Project

    A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

    "We were very impressed with everything."

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  • 5
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 6
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cisco
    • ITernal Group
    • FrontCore
    • Digital Knights

    Industries

    Notable Project

    Belkins is an IoT manufacturing company’s lead generation partner. They are sourcing leads, sending automated emails, and booking meetings. 

    "Belkin's team is very responsive."

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  • 7
    • Scheduling

      4.9
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Wrexham, United Kingdom

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Industries

    Notable Project

    Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

    "They got the job done."

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  • 8
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Plovdiv, Bulgaria

    Oworkers is a data entry outsourcing company based in London, with offices in Bulgaria, Madagascar, Cairo, and Hong Kong. The company, founded in 2012, has a staff of more than 200 that enables them to provide multi-lingual data entry and categorization, data annotation, and content moderation services to various companies. 

    Clients

    • BACK MARKET, Inc.
    • Appen
    • Xerox
    • University of Geneva

    Industries

    Notable Project

    Oworkers provided application management services for a live streaming platform. The team is responsible for monitoring the application across various regions.

    "The quality of services experienced by users has increased."

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Durrës, Albania

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

    Clients

    • KlimaTek
    • Korrieri

    Industries

    Notable Project

    Dalerio Consulting provides ongoing web design and digital marketing services. They built the website in WordPress and are currently promoting it on social media.

    "Everything I have asked for so far in terms of design they’ve delivered." 

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  • 10
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    A SaaS provider partnered with LimTC in order to provide customer support specialists with great communication skills and subject matter knowledge for their 24/7 after-sales chat support initiative.

    "Their hands-on approach and passion are impressive."

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  • 11
    • Scheduling

      4.7
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Clients

    • The App Solutions
    • Gita Jewelry
    • StudentShare

    Industries

    Notable Project

    Wow24-7 provides first response support for an e-commerce operating system company. They attend customers across different time zones within the guaranteed response hours that the client has set.

    "Wow24-7 is an essential component of our support offering."

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  • 12
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

    "Their team quickly understood how our platform worked and now deliver great customer service all around."

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  • 13
    • $1,000+
    • 50 - 249 employees
    • Málaga, Spain

    Atender is a customer service outsourcing company established in 2018. Based in Málaga, Spain, their midsize team focuses on customer service outsourcing.

    Notable Project

    Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.

    "They are trustworthy and reliable, and their communication enables great results."

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  • 14
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.4
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Beograd, Serbia

    Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Clients

    • Cross Country Movers
    • Merchant Chimp
    • Infonet
    • matbold

    Industries

    Notable Project

    morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

    "They are very responsible when it comes to deadlines."

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  • 15
    • Scheduling

      4.7
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Barcelona, Spain

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 15,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX offered a diverse range of customer service solutions for a tech company in the Asia-Pacific region. 

    "They've been very agile in addressing operational needs at every turn."

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  • 16
    • $25,000+
    • 250 - 999 employees
    • Sofia, Bulgaria

    Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
    The team also monitors millions of orders per month to ensure timely deliveries. 

    "Their operational effectiveness and flexibility have been impressive."

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  • 17
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Amsterdam, Netherlands

    Launched in 2015, Pexly is a back office outsourcing company. The company specializes in back office outsourcing, customer service outsourcing, and sales outsourcing and has a midsize team. The company is in Amsterdam, Netherlands.

    Industries

    Notable Project

    Pexly is providing 24/7 customer support to a recreation facility to help them manage their relationship with their customers, players, and partners and improve their existing customer base. 

    "The Pexly team is very aware and always reachable, which I value tremendously."

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  • 18
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • Segment
    • Art.com
    • Microsoft
    • Rockbot

    Industries

    Notable Project

    Leadium performs sales prospecting activities to help a SaaS company find more leads and expand their customer base.

    "The team is super easy to work with."

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  • 19
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 20
    • $1,000+
    • 10 - 49 employees
    • Thatcham, United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients

    • Knight Frank
    • Volkswagen Group UK
    • HelpAge International
    • NRG networks

    Notable Project

    Verbatim Virtual Receptionists provide answering services to the client. They field all the client’s calls and transfer them to the in-house team as appropriate. 

    "They understand our business and our goals."

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  • 21
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Industries

    Notable Project

    A consumer products company has partnered with Valoris Center for call center services. The team is handling customer support about product details, warranty, and promotions using a multichannel approach.

    "We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project."

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  • 22
    • Undisclosed
    • 250 - 999 employees
    • Marlow, United Kingdom

    INFUSEmedia, an answering service and content marketing company, was founded in 2012. Their midsize team is headquartered in Newton, Massachusetts and provides voice services and content marketing.

    Industries

    Visit Site
  • 23
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients

    • Workplace Safety and Insurance Board

    Industries

    Notable Project

    TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

    “They’re a leading electronic medical record provider in Canada.”

    Visit Site
  • 24
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      5.0
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • London, United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients

    • Just Park
    • American Express
    • Time Inc.
    • Quantcast

    Industries

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

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  • 25
    • Undisclosed
    • 2 - 9 employees
    • Kyiv, Ukraine

    Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.

    Clients

    • Adobe
    • Cushman & Wakefield
    • Preply
    • Freshworks

    Industries

    Notable Project

    Leading Solution was hired by a tutoring company to handle their email outreach initiatives. They were tasked with creating a detailed list of prospects and helping the client optimize their targeting.

    "They were prompt and polite throughout."

    Visit Site
  • 26
    • Undisclosed
    • 1,000 - 9,999 employees
    • Birkenhead, United Kingdom

    The Contact Company is an outsourcing firm based in Birkenhead, U.K. Founded in 2006, it has more than 250 employees who specialize in non-voice BPO/back office services and voice services. The team primarily partners with enterprise and midmarket clients in the business services, financial services, retail, telecommunications, and e-commerce sectors.

    Clients

    • Plusnet
    • at800
    • River Island
    • ATOS

    Industries

    Notable Project

    The Contact Company established a scalable 24/7 customer service center to accommodate a television platform's growing customer needs. The team offers sales and technical support through a variety of channels including email, phone, social media, live chat, and web forums. The client spoke highly of the team's core values and their influence on their work.

    “Their positive company culture is undoubtedly their greatest strength. Despite being an outsourced vendor, they are dedicated to our goal of maximum customer satisfaction.” –Operations Director, Entertainment Platform
     

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  • 27
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

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  • 28
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 250 - 999 employees
    • Leeds, United Kingdom

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 29
    • Undisclosed
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries

    Notable Project

    A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.

    "They provided highly efficient operators at a profitable price."

    Visit Site
  • 30
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Clients

    • Plato Realty

    Industries

    Notable Project

    Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.

    “I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company

    Visit Site

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