AnswerFront
visit site- $1,000+
- 10 - 49 employees
- Philadelphia, PA
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 5 projects
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
AnswerFront successfully completed a project for Hometress Cleaning Service, where they were hired to manage the front office for sales and customer service. Their team, consisting of 2-5 employees, set up a robust customer support system, integrated various communication tools, and enabled 24/7 support for clients. They also implemented a feedback loop to gather and act on client feedback, ensuring continuous improvement in services. Furthermore, they optimized the company's sales processes by implementing a CRM system, providing training sessions for the sales team, and setting up automated email marketing campaigns. The results were highly positive, with significant improvements in client satisfaction rates and lead conversion rates.
AnswerFront was also hired by Janus Clean to handle inbound sales and customer support for their commercial cleaning clients. Their team of 2-5 employees set up a 24/7 call answering service, handled incoming queries, and took over scheduling appointments for cleaning crews. They also assisted with lead management, customer feedback collection, and basic billing inquiries, which greatly eased the load on Janus Clean's administrative staff. The project was a success, with the company noting improvements in operations, customer interactions, and service standards.