Tafaseel BPO
visit site- $10,000+
- 1,000 - 9,999 employees
- Ajman, United Arab Emirates
Client Insights
Industry Expertise
50%
20%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 20%
Enterprise (>$1B) 20%
Common Project Size
$200K-$999K 1 project
Clients
- Ministry of Economy
Highlights from Recent Projects
Tafaseel BPO was hired by the Higher College of Technology (HCT) in the UAE to improve their call center services. The college, which has about 16 campuses across the country, was struggling with a high volume of student calls and was dissatisfied with their in-house system. Tafaseel BPO was brought on to provide a superior customer service experience, including live chat, chatbot, and voice services. The company now manages a team of seven bilingual agents who answer calls on behalf of HCT, with plans to expand to ten. They also provide live chat support through Pure Chat Software and handle all associated tasks including call reporting, quality monitoring, recordings, and meeting KPIs. The partnership, which began in August 2019, is ongoing and costs HCT around $400,000 a year. The decision to hire Tafaseel BPO was made after a rigorous procurement procedure, with the company outperforming even a major federally owned telecom provider. The client has praised Tafaseel BPO's strong presentation and innovative approach.