Tafaseel BPO

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Tafaseel BPO is a business process outsourcing company in Ajman and Dubai, United Arab Emirates. Founded in 2011, they have 22 employees that serve mostly small businesses in the government, healthcare, and education sectors. Services include voice services, managed IT services, and BPO services.

Client Insights

Industry Expertise

Government

50%

Medical

20%

Education

10%

Financial services

10%

Information technology

10%

Client Size Distribution

Small Business (<$10M) 60%

Midmarket ($10M - $1B) 20%

Enterprise (>$1B) 20%

Common Project Size

$200K-$999K 1 project

Clients

  • Ministry of Economy

Highlights from Recent Projects

Overall Rating

4.0
1 Review

Tafaseel BPO completed a comprehensive call center project for the Higher College of Technology (HCT), a leading higher education institute in the UAE. The HCT was struggling to manage a large number of incoming calls from students due to an insufficient in-house system. Tafaseel BPO was brought in to provide a robust customer service experience, including live chat and voice services. They provided bilingual agents to answer calls, live chat support through Pure Chat Software, call reporting, quality monitoring, and more. The team consisted of around 10-15 people, including seven agents, a supervisor, a QA manager, and a floor manager. After an extensive procurement procedure, Tafaseel BPO was chosen for their innovative proposition, beating out major competitors in the region. The project, which began in August 2019, is ongoing and costs around $400,000 a year.

Timeliness

4.0

Service Excellence

4.0

Value

5.0

Would Recommend

5.0