Agents Republic Inc.

Agents Republic Inc. was hired by the mobile gaming company, Ten Square Games SA, to provide customer service outsourcing. The goal was to ensure quality customer service, manage costs, and offload the customer service tasks from the main team. Agents Republic Inc. was selected due to their high ratings and budget-friendly pricing. They assigned 2-5 employees to handle various customer support services, including 24/7 support, multi-language support, technical support, and product information and order support. They also collected and analyzed customer feedback, efficiently handled escalations, and provided detailed reports and analytics. A dedicated customer support team was formed, and they developed customized support strategies based on the client's needs. Performance reports were delivered monthly and quarterly, and a continuous improvement plan was put in place. The team also had access to state-of-the-art customer support technology and infrastructure, and ongoing training and development programs were implemented. The project was a success, with positive feedback on the company's ability to handle various customer service tasks efficiently and effectively.