What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

361

Amiy
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $5,000+
- 50 - 249 employees
- Tel Aviv-Yafo, Israel
Amiy, a sales outsourcing company, is in Tel Aviv-Yafo, Israel; Beograd, Serbia and Ho Chi Minh City, Vietnam. The firm offers sales outsourcing, customer service outsourcing, call center services, direct marketing, and more and has a midsize team.The firm was founded in 2020.

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362

Tech Drop Private Limited
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Karachi, Pakistan
Tech Drop Private Limited is a web design company in Karachi, Pakistan and Karachi, Pakistan. The small firm was established in 2022. Their services include web design, ux/ui design, graphic design, web development, and more.

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363

Outcess Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  3.5
- $1,000+
- 250 - 999 employees
- Lagos, Nigeria
Established in 2005, Outcess Solutions is a non-voice bpo/back office services company. The company focuses on non-voice bpo/back office services, cloud consulting & SI, and IT managed services and has a midsize team.
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364

WERVAS Virtual Assistant Services
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services.

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365

TeckValley
(3 Reviews) 3.5
- Timeliness
  3.2
- Service Excellence
  3.5
- Value
  3.2
- Would Recommend
  3.5
- $1,000+
- 2 - 9 employees
- Kolkata, India
Virtual Employee is a remote staffing company based in Rockland, Maine, with a satellite office in Noida, India. Founded in 2007, Virtual Employee's team of nearly 700 employees provides non-voice BPO/back-office, web design and development, and mobile app development services.

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Clients
- Studyforge
Industries
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366

AnswerHero
(10 Reviews) 4.3
- Timeliness
  0.9
- Service Excellence
  4.3
- Value
  0.7
- Would Recommend
  4.3
- Undisclosed
- 50 - 249 employees
Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.

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Clients
- The Morton Law Group
Industries
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367

Calibrus
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Tempe, AZ
Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

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368

Dotcomsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Carrollton, TX
Founded in 2018, Dotcomsourcing is a Back Office Outsourcing company. The team offers Back Office Outsourcing and Recruiting.
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369

RSI NGD Group of Companies
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- New York, NY
RSI NGD Group of Companies is a digital strategy company. They provide digital strategy, search engine optimization, web design, business consulting, and more and were established in 2024. The firm is located in Taguig, Philippines.
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370

Scicom
(6 Reviews) 4.4
- Timeliness
  4.2
- Service Excellence
  4.4
- Value
  4.1
- Would Recommend
  4.1
- $10,000+
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia
Large branding company Scicom, is in Kuala Lumpur, Malaysia. Their services include branding, digital strategy, e-commerce development, HR services, and more.
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371

Essential Infotech
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Essential Infotech is a web development firm. Their midsize team is based in Dhaka, Bangladesh and Arab, Alabama and provides web development, mobile app development, robotics process automation, and Artificial Intelligence. The firm was founded in 2014.

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372

Staffwiz LLC
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- New York, NY
Staffwiz LLC is a small call center service. Established in 2021, the agency is located in New York, New York. Their services include call center services, back office outsourcing, finance & accounting outsourcing (FAO), and accounting.
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373

CrestIQX
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10 - 49 employees
CrestIQX is a back office outsourcing company established in 2023. They are headquartered in Xenia, Ohio and have a small team. Their services include back office outsourcing, hr outsourcing, recruitment process outsourcing, finance & accounting outsourcing (FAO), and more.
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374

AnswerFone
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

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Clients
- C2 Custom Furnishings INC
Industries
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375

TravelsBpo
(1 Reviews) 4.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- New Delhi, India
TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

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376

OBI Services
(3 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Mandaue City, Philippines
OBI Services is a call center company. The midsize Dipolog, Philippines-based company was launched in 2017. Their services include call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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Clients
- Meorient
- Strive Medicare
- Hotels Combined
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377

Puzzle
(7 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  5.0
- $100,000+
- 50 - 249 employees
- Atlanta, GA
Puzzle Recruitment is a HR company located in Atlanta, Georgia and San Pedro Sula, Honduras. The small team offers HR services, IT strategy consulting, custom software development, ux/ui design, and more. The company was established in 2021.

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378

Perfect Data Entry
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Bradenton, FL
Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

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379

VA Talks
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Kolkata, India
VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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Clients
- Bias Media
Industries
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380

Hey Lieu
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 2 - 9 employees
- Overland Park, KS
Hey Lieu is a back office outsourcing company. Based in Overland Park, Kansas, their small team specializes in back office outsourcing, sales outsourcing, customer service outsourcing, and other IT consulting and SI. The agency was founded in 2024.
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381

Harris BPO
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  4.3
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries.

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Clients
- Kellogg
Industries
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382

Pure Moderation

(0 Reviews)

Not yet reviewed.
- $10,000+
- 1,000 - 9,999 employees
- Hoang Mai, Vietnam
Pure Moderation is a Customer Service Outsourcing company. Launched in 2006, the agency focuses on Customer Service Outsourcing and Call Center Services.
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Clients
- Social Networks
Industries
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383

Call Experts
(16 Reviews) 4.4
- Timeliness
  0.9
- Service Excellence
  4.4
- Value
  0.8
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Charleston, SC
Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.

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Clients
- Charleston Water System
Industries
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384

3C Online

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, England
3C Online, a Customer Service Outsourcing company, was launched in 2015. The team specializes in Customer Service Outsourcing and Sales Outsourcing.
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Clients
- Oxehealth
Industries
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385

Key Carrier Management Service(Key-CMS)
(5 Reviews) 4.3
- Timeliness
  4.6
- Service Excellence
  4.3
- Value
  4.0
- Would Recommend
  4.3
- $10,000+
- 50 - 249 employees
- Ahmedabad, India
Key Carrier Management Service(Key-CMS) is a call center located in Ahmedabad, India and Sheridan, Wyoming. The midsize team provides call center services, digital strategy, web development, back office outsourcing, and more. The agency was launched in 2019.

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386

vlbpo cx

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Kingston, Jamaica
Vlbpo cx is a midsize Kingston, Jamaica-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Clients
- eCommerce, Law Firms, Fintech, Saas, Health
Industries
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387

Solverix

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Tirana, Albania
Solverix is a software development company. Based in Tirana, Albania and Shkodër, Albania, their midsize team offers Custom Software Development and Web Development. The agency was launched in 2020.
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388

Global Hola
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Process Zip is a small Manila, Philippines-based business intelligence company. Their services include BI & big data consulting & SI, non-voice bpo/back office services, ERP consulting and SI, finance & accounting outsourcing (FAO), and more.
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Industries
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389

LinkSolution
(12 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.7
- Would Recommend
  4.4
- $10,000+
- 50 - 249 employees
- Buenos Aires, Argentina
LinkSolution is a digital agency based in Buenos Aires, Argentina, and founded in 2007. With over 50 members, they specialize in voice services, IT managed services, and application management and support solutions for small businesses across various industries.

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Clients
- Ford
Industries
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390

VoiceLogic.com
(3 Reviews) 4.0
- Timeliness
  3.7
- Service Excellence
  4.0
- Value
  3.7
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries.

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Clients
- DirecTV
Industries
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