Profinity
visit site- $1,000+
- 10 - 49 employees
- Virginia Beach, VA
Client Insights
Industry Expertise
25%
15%
10%
10%
10%
10%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 40%
Common Project Size
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Clients
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Highlights from Recent Projects
Profinity was hired by Buildberg, a company that partners with technology entrepreneurs to develop SaaS startups, to improve their customer service operations. The main objectives were to gauge the quality of interactions handled by the support team, assess response times to customer inquiries, and evaluate the company's adaptability to new challenges and technologies. Profinity was chosen for their reasonable pricing and good value for cost. They assigned 2-5 employees to the project, providing comprehensive customer support services that included managing all customer interactions via email, phone, and live chat. They also handled key administrative tasks which improved Buildberg's operational efficiency. The key deliverables were improved customer satisfaction rates and reduced response times. The result was a significant streamlining of Buildberg's customer engagement processes, making Profinity a valuable partner in their business operations.