ALPHA BPO Corp

ALPHA BPO Corp was hired by an Internet Service Provider to provide 24/7 customer and IT support. The company's IT Director and Chief Security Officer decided to engage ALPHA BPO based on a strong recommendation from a leading partner. They trained three agents and two supervisors from ALPHA BPO to handle their everyday tasks and customer support protocols. The results and feedback from this project were not explicitly provided.

In another project, ALPHA BPO Corp was engaged by Wide Cloud Communications, a telecommunications provider, to offer outsourced customer service. As the frontlines of the business, ALPHA BPO took calls, provided tech support, and handled day-to-day operations such as troubleshooting user issues and accomplishing technical requests. The company invested approximately $120,000 a year in this partnership, which began in March 2019. Specific results and feedback about this project were not given.

ALPHA BPO Corp also provided call center services to Alabao Technology Inc., a software development company that develops and sells food delivery software. The engagement began in July 2020 when one of Alabao's websites went viral during the COVID-19 pandemic, resulting in almost 1,000 calls a day. ALPHA BPO was referred by a friend of the CEO of Alabao, and after a successful trial period, Alabao decided to continue working with ALPHA BPO. Alabao invested between $20,000 and $30,000 in this project. The results and feedback for this project were not detailed.