ALPHA BPO Corp

Alpha BPO Corp was engaged by Wide Cloud Communications, a telecommunications provider, to offer outsourced customer service. Alpha BPO's team, led by their Operations Manager, Darwin, has been responsible for handling front-line calls and providing tech support for Wide Cloud Communications' customers. Since the partnership began in March 2019, Wide Cloud Communications has invested approximately $120,000 annually in Alpha BPO's services, which include troubleshooting user issues and accomplishing technical requests.

In July 2020, Alabao Technology Inc., a software development company, enlisted the services of Alpha BPO Corp to manage their call center operations. The decision came after one of Alabao's websites went viral during the COVID-19 pandemic, leading to an overwhelming influx of calls. Alpha BPO, following a successful trial period, has been providing call center services for the past two years. The engagement, which involves four Alpha BPO team members, has seen Alabao Technology invest between $20,000 and $30,000 in the company's services.

Alpha BPO Corp was hired by an Internet Service Provider to provide 24/7 customer and IT support. The decision to choose Alpha BPO was influenced by a recommendation from one of the Internet Service Provider's leading partners. The project involved training three agents and two supervisors from Alpha BPO to handle the client's everyday tasks and customer support protocols. The engagement has proven successful, with the client expressing satisfaction with Alpha BPO's services.