Suppostat
visit site- $1,000+
- 50 - 249 employees
- Sheridan, WY
Client Insights
Industry Expertise
20%
15%
15%
15%
15%
10%
10%
Client Size Distribution
Small Business (<$10M) 70%
Midmarket ($10M - $1B) 30%
Common Project Size
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Clients
This provider has not added their key clients.
Highlights from Recent Projects
Suppostat was contracted by a fintech company to assist with their rapidly increasing customer base. The company, specializing in predictive analytics, needed help with training and integrating a support team to handle the influx of customer requests. Suppostat was chosen due to their expertise in fintech and startups, as well as their experience with blockchain, crypto, and web3 solutions. Within a week, a team of 10 from Suppostat, including support managers, supervisors, and their CEO, was onboarded. They swiftly set up Intercom and began sorting through the company's inquiries. After two weeks, they had sorted thousands of cases, and customers praised the improvement in service, noting the quick response times and 24/7 availability.
Suppostat was hired by a P2P acquiring platform to provide product support. The company found Suppostat through an online search and chose them due to their high ratings, budget-friendly pricing, and alignment with the company's values. Suppostat was tasked with building an entire support department from scratch, which they successfully accomplished, growing from a team of five to a department of 30. The company commended Suppostat for their tremendous work and ability to adapt to the necessary frameworks.