Softtek
visit site- $5,000+
- 10,000+ employees
- Monterrey, Mexico
App development firm Softtek was launched in 1982. The large Monterrey, Mexico-based team focuses on mobile app development, non-voice bpo/back office services, custom software development, and web development.
Client Insights
Industry Expertise
20%
20%
20%
20%
20%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Softtek was contracted by a medical device company to provide long-term, high-quality IT infrastructure support. The company was seeking a service provider with the ability to offer daily operation and maintenance support services for their server, network, and desktop, as well as the development and maintenance of IT application systems. The company also required a service provider that could meet their ITIL standards and have standardized management and implementation processes to improve their IT support capabilities. Softtek was chosen due to their reputation as a qualified global supplier that could meet all the company's requirements.
Softtek provided comprehensive daily operation and maintenance support services for the medical device company's IT infrastructure and application systems. This included the daily management of all servers and IT application systems, as well as on-site desktop support services. Softtek's unique IT project daily support services, operation and maintenance methodology, and management processes ensured the stability of the company's IT infrastructure and application system. Additionally, Softtek's customized operation and maintenance support management system, JIRA, played a crucial role in the project.
The project, which began in August 2016, has seen Softtek gradually take over the daily operation and maintenance support services on the server side and the support services on the desktop side of the company's offices in various regions of China. In 2017, after Softtek customized and developed the company's shipment management system, they gradually undertook the daily operation and maintenance support services of most of the company's IT application systems, including the support of some core systems in their business.
The company has reported that Softtek's services have effectively met the needs of all business parties. The project is ongoing, with the company expressing their intention to continue their cooperation with Softtek for the foreseeable future, barring any unforeseen circumstances. The company has praised Softtek's unique and successful daily operation and maintenance support methodology, as well as their experienced and responsible delivery team.