Coneit Outsourcing
visit site- Undisclosed
- 50 - 249 employees
- Poggio a Caiano, Italy
Client Insights
Industry Expertise
20%
9%
6%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 60%
Enterprise (>$1B) 25%
Common Project Size
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Coneit Outsourcing was hired by Eternatal, a retailer specializing in pregnancy, maternity, and baby care products, to enhance their customer support, improve cost-effectiveness, and increase customer satisfaction. Coneit Outsourcing was selected based on their high ratings, budget-friendly pricing, and alignment with Eternatal's company values. A team of 6-10 employees from Coneit Outsourcing was assigned to manage Eternatal's customer service operations across multiple channels like email, live chat, and phone. They handled product-related inquiries, technical issues, and order concerns such as shipping, returns, and refunds. The team adhered to Service Level Agreements (SLAs) for response times and maintained a professional tone in line with Eternatal's brand. They used an updated knowledge base for consistent communication and provided technical support for products such as the Fetal Doppler, Breast Pump, and Mesh Nebulizer, escalating complex cases when necessary. The key deliverables included efficient query resolution, improved customer satisfaction, comprehensive feedback reporting, and actionable insights to support product and service improvements. This partnership allowed Eternatal to provide a seamless customer experience while focusing on business growth.