Top 100 Small Business Call Center Services

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Top 100 Small Business Call Center Services

September 2022

Looking for a top small business contact center?

Review this list of best call services on the market to determine the best fit for your company. Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities. 

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List of the Best Small Business Voice Services Providers on the Market

  • 1
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Denver, CO

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cisco
    • ITernal Group
    • FrontCore
    • Digital Knights

    Industries

    Notable Project

    A software company has engaged with Belkins for demand generation. The team has created a list of prospects and handled multiple outbound email campaigns across their target market.

    "Their focus allows for excellent execution and consistent success."

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  • 2
    • $5,000+
    • 1,000 - 9,999 employees
    • Denver, CO

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    CIENCE Technologies provided back office services for the client's firm, mainly taking appointments and validating them.

    "Overall we enjoyed every step of the way."

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  • 3
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Oakville, Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients

    • Bosch
    • Zoho
    • Halo
    • MicroFocus

    Industries

    Notable Project

    A marketing technology platform hired Martal Group to assist in the discovery of new and innovative advertisers in the US market. They provide solutions on affiliate marketing technology and services.

    "We’ve seen some great results with our campaigns with Martal Group."

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  • 4
    • $10,000+
    • 250 - 999 employees
    • Tijuana, Mexico

    APEX Call Centers is a call center services company based in Rosarito, Mexico. Founded in 2017, their team of over 6 strategic locations specializes in answering, customer support, help desk, order taking, and technical support services.

    Industries

    Notable Project

    A mortgage lending financial company has partnered with APEX Call Centers for call center services. They manage inbound calls, assisting and identifying end clients’s concerns using in-house technologies. 

    "The quality of their services is top-notch."

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  • 5
    • Scheduling

      4.6
    • Quality

      4.5
    • Cost

      4.3
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Encino, CA

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients

    • Alima Technologies
    • Intrepid Advisors
    • LexisNexis
    • LiQWID

    Industries

    Notable Project

    Callbox supports a software development company's lead generation initiatives by implementing outbound approaches. They manage marketing through different channels such as phone calls, emails, and social media.

    "Callbox provides support from scratch, and they ensure they support your project each step of the way."

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  • 6
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides a cleaning company with customer support services. The client has walked them through the software they utilize, and Remote CoWorker optimized them using their expertise. 

    "I have tried 2-3 companies, and Remote CoWorker has worked out the best."

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  • 7
    • $1,000+
    • 10,000+ employees
    • Kolkata, India

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • PAYTM
    • TATA
    • SNAPDEAL
    • RELIANCE JIO

    Industries

    Notable Project

    Fusion BPO Services provides inbound and outbound calling services for a consulting company. They use MWP tools for agent access. 

    "There are almost everywhere, with such portfolios and clientele."

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  • 8
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Los Altos, CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients

    • Hacking Law Practice
    • Wondermint
    • Fagan Fagan & Davis
    • Merchbar

    Industries

    Notable Project

    Smith.ai serves as the 24/7 virtual receptionist of an immigration law firm. They answer and make calls in English and Spanish using the client-provided script and send the call recordings to the client.

    "We get recordings of all the calls taken, which are great tools to help with quality assurance."

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  • 9
    • $1,000+
    • 250 - 999 employees
    • Gilbert, AZ

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone app to Ring4.

    "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

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  • 10
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.4
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Austin, TX

    Located in Austin, EBQ has a team of around 250 working with clients in the IT, advertising, and business industries. They provide voice services, CRM consulting, and email marketing expertise to clients looking for B2B lead generation and appointment setting.

    Industries

    Notable Project

    EBQ is a digital marketing agency's outsourced sales team. They collaborate with the client on the processes and use HubSpot to make cold calls for prospecting and also work on closing deals with end customers.

    "They've helped us mature our sales department a lot."

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  • 11
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Lexington, KY

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provides customer support for a custom meal service provider's geographically diverse clientele. Their aim is to increase the client's coverage of time zones with more agents.

    "I always feel highly supported by the team leads and I really appreciate their attentiveness."

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  • 12
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New York City, NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients

    • WebFX
    • Pfizer
    • Allstate
    • Asurea

    Industries

    Notable Project

    CrewBloom provides customer support outsourcing services for a container manufacturing company. They've provided three sales development representatives to answer calls and respond to inquiries and requests.

    “CrewBloom has been a good partner in helping us grow our business quickly."

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  • 13
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

    Notable Project

    A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

    "We were very impressed with everything."

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  • 14
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Portland, OR

    Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.

    Clients

    • Headline
    • Woodruff Sawyer
    • Rapid7
    • Graham Company

    Industries

    Notable Project

    Prialto provided a virtual assistant for a software firm. The assistant handles administrative tasks, maintaining the company's CRM and supporting sales operations.

    "We've bonded quickly, and she's more than competent for our needs."

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  • 15
    • $1,000+
    • 50 - 249 employees
    • Durrës, Albania

    Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

    Clients

    • KlimaTek
    • Korrieri

    Industries

    Notable Project

    Dalerio Consulting provides ongoing customer support services to an iGaming startup. They assist them with chat and email tasks to support players and interested customers. 

    "The workflow is very effective. We are in constant contact regarding the project."

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  • 16
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Ghaziabad, India

    SalesAladin is a customer acquisition firm founded in 2016 in Ghaziabad, India. With a team of more than 40 employees, SalesAladin supplies clients in the IT, business services, and healthcare industries with content marketing, voice/call center services, and non-voice BPO/back office services.

    Clients

    • Comviva
    • Flytxt
    • Tecnotree
    • Algoworks

    Industries

    Notable Project

    SalesAladin is providing Salesforce consulting for an IT services company. They’re integrating the client’s systems and processes into Salesforce. 

    "Everything has been completed on time."

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  • 17
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Scottsdale, AZ

    Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. The company, founded in 1999, has more than 25 employees who provide voice and other marketing services to various companies.

    Clients

    • Dow Jones
    • FedEx
    • Amazon
    • Pfizer

    Industries

    Notable Project

    Intelemark helps a software company schedule appointments for their sales team. They constantly call potential clients and send detailed information to the sales team once they concrete an appointment.

    “I trust them a lot, as I do their process and the quality of their people.”

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  • 18
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Walnut, CA

    Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. 

    Clients

    • LG
    • Hotel Tonight
    • Munchery
    • 99designs

    Industries

    Notable Project

    Upcall was hired to generate more leads for a golf course software startup. Their current task is to continuously find great fits for the client's accounts through outbound marketing calls.

    "The transparency they provide is second to none. They are also always open to feedback and getting better."

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  • 19
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • London, United Kingdom

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients

    • Vedamo
    • SoftServe Business Systems
    • Pharmax
    • Tricent

    Industries

    Notable Project

    SalesAR provided lead generation services for a nitrile glove manufacturer. The client discussed their requirements and the type of leads needed; their goal was to gather 500 contacts.

    "It was easy and nice."

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  • 20
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.4
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Los Angeles, CA

    Founded in 2016, Cleverly is a marketing agency that offers lead generation and LinkedIn Ads to their clients. Their 50 employees are based out of Los Angeles.

    Clients

    • LeaseLock
    • Bambee
    • MeMD
    • Kustomer

    Industries

    Notable Project

    Cleverly provided SMM services for a training and consulting firm. The team developed a specific LinkedIn campaign, including its messaging, to reach out to various businesses.

    "Their communication skills and response time were great."

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  • 21
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.1
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Evanston, IL

    Founded in 2004, Acquirent is a telephone answering service. The small Evanston, Illinois-based team specializes in voice services and CRM consulting and SI.

    Clients

    • HomeAdvisor
    • Weight Watchers
    • Logistyx Technologies
    • Greenlight Medical

    Industries

    Notable Project

    Acquirent provides call center services for an omnichannel multimedia company. They use approved scripts to apply surveys via email and phone calls to provide leads.

    “We feel comfortable bringing on anything and throwing it to them because they adapt easily.”

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  • 22
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Boca Raton, FL

    SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team of more than 30 employees offers sales outsourcing and telemarketing services.

    Industries

    Notable Project

    SalesRoads was hired by a SaaS company to handle their lead generation efforts. The team was tasked with providing 100 hours of telemarketing support per month, crafting a training playbook, and more.

    "They really tailored their services to our needs and invested a lot of time in managing the campaign."

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  • 23
    • $1,000+
    • 250 - 999 employees
    • Dnipro, Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact offers email support to German, English, and Japanese clients of a customer service provider. They provide eight hours of service a day using an internal tool called EmanageCRM.

    "They are easy to talk to. Scheduling meetings or training are hassle-free."

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  • 24
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 25
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Orlando, FL

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • Segment
    • Art.com
    • Microsoft
    • Rockbot

    Industries

    Notable Project

    Leadium spearheads sales and marketing strategies for a design marketplace to improve meeting conversions. They created outbound sales campaigns and add integrations, including Apollo, to optimize workflows.

    "It's been a high-level partnership from Day 1."

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  • 26
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • San Francisco, CA

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries

    Notable Project

    VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

    "They have an outstanding workflow — the process I have been through with this team has been seamless."

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  • 27
    • $1,000+
    • 250 - 999 employees
    • Los Angeles, CA

    Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.

    Industries

    Notable Project

    Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.

    "I appreciated how thorough the intake call was."

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  • 28
    • Scheduling

      4.9
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Duluth, GA

    Moneypenny is a call answering and managed live chat firm based in Duluth, Georgia, that was established in 2000. Their team of over 1000 employees answers calls and live chats for mid-market and large companies looking for more personalized service.

    Industries

    Notable Project

    Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

    "They got the job done."

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  • 29
    • $10,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    SRG ASIA PACIFIC is a midsize call center service. Located in Kuala Lumpur, Malaysia, the firm was launched in 1996. Their team offers voice services, market research, business consulting, HR services, and more.

    Clients

    • Telco
    • Media Broadcast
    • Insurance
    • Energy

    Industries

    Notable Project

    SRG ASIA PACIFIC provides call center services to an enterprise IT maintenance provider. Their work involves communicating with customers and helping them connect with the firm’s technical support team. 

    “We ask them to mitigate challenges, and they respond well to that.”

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  • 30
    • $5,000+
    • 50 - 249 employees
    • Alpharetta, GA

    eCoast Marketing is a marketing agencies company based in Rochester, NH. Founded in 2000, their team of 199 employees provides voice services, marketing, and direct marketing services.

    Clients

    • Juniper Networks
    • Consumer Products

    Industries

    Notable Project

    eCoast Marketing provided lead generation services to a cybersecurity SaaS company. They did background research on potential clients and reached out to set up calls. 

    "They’re very innovative."

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