Top 100 Small Business Call Center Services

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Top 100 Small Business Call Center Services

May 2022

Looking for a top small business contact center?

Review this list of best call services on the market to determine the best fit for your company. Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities. 

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List of the Best Small Business Voice Services Providers on the Market

  • 1
    • $1,000+
    • 1,000 - 9,999 employees
    • Solana Beach, CA

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    A tourism experience management platform sought CIENCE Technologies’ lead generation support. The team developed emails, copies, and call scripts that they used to reach out to leads that they had qualified.

    "They always reply quickly and comprehensively, and they’ve maintained that despite difficult real-world conditions."

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  • 2
    • Scheduling

      4.9
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Oakville, Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients

    • Fullscreen
    • Jedox
    • Clickworker
    • Quaenet

    Industries

    Notable Project

    Martal Group is a nonprofit automation platform's outbound sales partner. The team reaches out and set meetings with decision-makers through email, LinkedIn, and phone calls. 

    "The synergy between Martal and our team continues to drive successful results for our outbound campaigns."

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  • 3
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Dover, DE

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cisco
    • ITernal Group
    • FrontCore
    • Digital Knights

    Industries

    Notable Project

    Belkins created and implemented an email marketing campaign to help a global communications company increase their engagements and get more appointments with C-level prospects.

    "What impressed me most was that we achieved the desired result very quickly and easily."

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  • 4
    • $1,000+
    • 1,000 - 9,999 employees
    • Hollywood, FL

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides VA services to a cold therapy machine rental company. They dedicated a virtual assistant to help the client take calls and process leads online.

    "The communication has been great so far."

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  • 5
    • $1,000+
    • 250 - 999 employees
    • Gilbert, AZ

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    An e-commerce business has partnered with Unity Communications for staff augmentation. The team has been supplying people for inbound customer communication, reports, bookkeeping, and data analysis. 

    "All of the candidates have been incredible and have stayed on since starting working with us."

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  • 6
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Los Altos, CA

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Clients

    • Hacking Law Practice
    • Wondermint
    • Fagan Fagan & Davis
    • Merchbar

    Industries

    Notable Project

    Smith.ai is providing virtual receptionist services for a law firm. Their responsibilities include managing the inflow of calls, verifying leads, evaluating potential clients, and scheduling appointments.

    "I am impressed with how quickly they respond. Their customer service is top-notch."

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  • 7
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Lexington, KY

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    A health technology company has hired Helpware for their BPO and IT services. The team provides ongoing support for any urgent IT-related matters or business process challenges.

    "We've been impressed with their responsiveness and willingness to go above and beyond for us."

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  • 8
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients

    • Mastercard
    • Amazon
    • HERE Technologies
    • MacPaw

    Industries

    Notable Project

    A health monitoring platform was looking for a vendor that could deal with technical issues that were reported by their users. They chose to partner with SupportYourApp because of their experience.

    "We were very impressed with everything."

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  • 9
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • New York City, NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients

    • WebFX
    • Pfizer
    • Allstate
    • Asurea

    Industries

    Notable Project

    CrewBloom provides customer support outsourcing services for a container manufacturing company. They've provided three sales development representatives to answer calls and respond to inquiries and requests.

    “CrewBloom has been a good partner in helping us grow our business quickly."

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  • 10
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Scottsdale, AZ

    Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. The company, founded in 1999, has more than 25 employees who provide voice and other marketing services to various companies.

    Clients

    • Dow Jones
    • FedEx
    • Amazon
    • Pfizer

    Industries

    Notable Project

    Intelemark helps a software company schedule appointments for their sales team. They constantly call potential clients and send detailed information to the sales team once they concrete an appointment.

    “I trust them a lot, as I do their process and the quality of their people.”

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  • 11
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Walnut, CA

    Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services. 

    Clients

    • LG
    • Hotel Tonight
    • Munchery
    • 99designs

    Industries

    Notable Project

    Upcall was hired to generate more leads for a golf course software startup. Their current task is to continuously find great fits for the client's accounts through outbound marketing calls.

    "The transparency they provide is second to none. They are also always open to feedback and getting better."

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  • 12
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.1
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Evanston, IL

    Founded in 2004, Acquirent is a telephone answering service. The small Evanston, Illinois-based team specializes in voice services and CRM consulting and SI.

    Clients

    • HomeAdvisor
    • Weight Watchers
    • Logistyx Technologies
    • Greenlight Medical

    Industries

    Notable Project

    Acquirent provides call center services for an omnichannel multimedia company. They use approved scripts to apply surveys via email and phone calls to provide leads.

    “We feel comfortable bringing on anything and throwing it to them because they adapt easily.”

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  • 13
    • $1,000+
    • 250 - 999 employees
    • Dnipro, Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts.

    "Simply Contact is always open to the things we want to be improved or implemented."

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  • 14
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Coral Springs, FL

    SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team of more than 30 employees offers sales outsourcing and telemarketing services.

    Industries

    Notable Project

    SalesRoads generates leads and makes over a thousand calls per month on behalf of their client. They’re involved in the entire sales process. They even send out samples to potential buyers and record orders.

    “What matters to us is sales, and because of them, our business is growing every month.”

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  • 15
    • $5,000+
    • 10,000+ employees
    • Draper, UT

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • Meesho
    • Gravy Analytics
    • Craftjack
    • Home Advisor

    Industries

    Notable Project

    Fusion BPO Services provides call center services for a healthcare company. They provide 10-15 agents to handle the client's inbound calls to support the patient's inquiries.

    "They have a team of highly professional individuals!"

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  • 16
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 17
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Las Vegas, NV

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • Segment
    • Art.com
    • Microsoft
    • Rockbot

    Industries

    Notable Project

    Leadium performs sales prospecting activities to help a SaaS company find more leads and expand their customer base.

    "The team is super easy to work with."

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  • 18
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • San Francisco, CA

    Vsynergize is a global sales and marketing service provider that has offices in San Francisco, Westborough, Mass., and Pune, India. Founded in 2001, Vsynergize's team of about 300 employees has nearly two decades of experience specializing in call center services. The firm also extends back-office services to its clients in the financial services, telecommunications, and healthcare industries. 

    Industries

    Notable Project

    VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

    "They have an outstanding workflow — the process I have been through with this team has been seamless."

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  • 19
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.4
    • NPS

      4.6
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Los Angeles, CA

    Founded in 2016, Cleverly is a marketing agency that offers lead generation and LinkedIn Ads to their clients. Their 50 employees are based out of Los Angeles.

    Clients

    • LeaseLock
    • Bambee
    • MeMD
    • Kustomer

    Notable Project

    Cleverly provided digital marketing services for a software development company. They utilized a dashboard to manage the client's automated messaging and contacts and generate leads.

    "Clevely was always available to us."

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  • 20
    • Scheduling

      4.9
    • Quality

      4.6
    • Cost

      4.9
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Duluth, GA

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Industries

    Notable Project

    Moneypenny provides call center solutions to a drug testing company. The team's main objective is to answer the client's calls and sort their leads.

    "They got the job done."

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  • 21
    • $5,000+
    • 50 - 249 employees
    • Alpharetta, GA

    eCoast Marketing is a marketing agencies company based in Rochester, NH. Founded in 2000, their team of 199 employees provides voice services, marketing, and direct marketing services.

    Clients

    • Juniper Networks
    • Consumer Products

    Industries

    Notable Project

    eCoast Marketing developed the ideal digital solution for their software client. They created a custom, user-friendly design based on their client’s unique needs and specifications to result in flawless client feedback.

    "They're great about asking questions, open to suggestions, and eager to succeed." –Project Manager, Software Client

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  • 22
    • $1,000+
    • 10 - 49 employees
    • Fredericton, Canada

    Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.

    Clients

    • Blackberry
    • Fico
    • RtTech Software
    • Masitek

    Industries

    Notable Project

    Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.

    "When they apply their sales coaching and tactics, everything works well."

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  • 23
    • Scheduling

      4.4
    • Quality

      4.4
    • Cost

      4.4
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Miami, FL

    Triniter is a BPO service company based in Miami, with offices in Chatrapatti, India and Davao City, Philippines. The company, founded in 2015, has more than 500 employees and provides voice services and non-voice BPO/back office services to small and midmarket companies.

    Clients

    • WoodBows
    • TheUKApps
    • Runway Designer Wear
    • TrinityWired

    Industries

    Notable Project

    An online sales platform hired Triniter to provide email and chat customer support services. Despite a challenging start, Triniter provided services that met all expectations.

    "They were really approachable, flexible, and added a lot of value to us." - COO, Online Sales Platform

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  • 24
    • Undisclosed
    • 50 - 249 employees
    • Portland, OR

    LexReception is a telecommunications firm founded in 2011. Based in Portland, Ore., the team of 2 employees specializes in voice services and non-Voice BPO/Back office services. They mainly serve clients in the legal industry. 

    Clients

    • The Law Office of Robert David Malove
    • Hammerschmidt
    • Stickradt
    • & Associates

    Industries

    Notable Project

    LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

    "They are receptive to changes and are always looking to improve."

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  • 25
    • Undisclosed
    • 250 - 999 employees
    • Easton, PA

    Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.

    Clients

    • Wes Bailey Attorney at Law, LLC
    • Busy Wills, Inc.
    • Hampton Law Firm
    • Larry M. Pollack, Esq.

    Industries

    Notable Project

    LawyerLine™ provides call center services for an insurance law firm. They provide 24-hour coverage for their services. 

    "I have been happy with them. They have taken direction well and implemented my goals."

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  • 26
    • $1,000+
    • 10 - 49 employees
    • Norristown, PA

    Pereus Marketing is a marketing agency located in King of Prussia, Pennsylvania. Founded in 2014, Pereus Marketing has about 10 employees. They specialize in voice services, direct marketing, marketing strategy, market research and business consulting. 

    Industries

    Notable Project

    Superhuman Prospecting & Pereus Marketing provides outreach marketing for a robotics company. They target leads in specific industries and follow up with current leads.

    "They have a goal of delivering a transparent process - so that we know what is always going on."

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  • 27
    • Undisclosed
    • 50 - 249 employees
    • Jackson, MI

    AMBS Call Center provides voice services from its Jackson, Mich. headquarters and additional locations in Grand Rapids, Mich. and Tampa, Fla. Founded in 1932, they have about 27 employees that serve a variety of clients in a range of sectors. 

    Clients

    • Cadillac
    • Federal Mogul
    • Michigan State University
    • Henry Ford Health System

    Industries

    Notable Project

    Ambs Call Center provided call center services for a digital sales and marketing agency. The team is responsible for answering calls and providing transfer switchboard services.

    "The process between the initial purchase to getting where we needed to be as an organization was frictionless."

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  • 28
    • $5,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Respect.Studio is a digital marketing studio in Lviv, Ukraine, that was founded in 2016. Respect.Studio's team of around 20 employees provides digital marketing, email marketing, social media marketing, content marketing, and digital strategy services to small and midmarket businesses.

    Clients

    • A
    • ADAPTOVATE
    • City Innovation Labs
    • The Starr Conspiracy

    Industries

    Notable Project

    A CRM company that focuses on the real estate industry realized they needed help with their marketing efforts to reach their sales goals. They hired Respect.Studio to help solve their problem.

    "My team and I liked everything, nothing to complain about."

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  • 29
    • Undisclosed
    • 50 - 249 employees
    • Margate, FL

    Based out of Margate, Florida, Answering Service Care offers voice services to small businesses. This includes answering a variety of phone call inquiries from stakeholders. The telecommunications vendor has fewer than 50 employees serving industries spanning from real estate to legal and medical. The company was founded in 1974.

    Industries

    Notable Project

    Answering Service Care helps a roofing company take calls from their clients whenever they can’t. They ask appropriate questions and collect the customers’ information for the client to make a proper follow-up.

    “Their service is not generic; they request and capture the information we need.”

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  • 30
    • $1,000+
    • 250 - 999 employees
    • Los Angeles, CA

    Outsource and Save, a call center company, was launched in 2019. Based in Los Angeles, California, their midsize team offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.

    Industries

    Notable Project

    Outsource and Save provided recruiting and sales services for a staffing and recruiting company. They presented a service agreement that outlined logistics and assisted the client's in reopening the business.

    "I appreciated how thorough the intake call was."

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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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