Skymax Contact Center Inc.
visit site- Undisclosed
- 50 - 249 employees
- Brooklyn, NY
Skymax Contact Center is a call center headquartered in Santiago, Dominican Republic, with additional offices in Brooklyn, New York. Founded in 2005, their team of about 50 employees also specializes in non-voice BPO and back-office services as well as software development. They primarily work with small and midmarket businesses.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 90%
Midmarket ($10M - $1B) 10%
Common Project Size
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Clients
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Highlights from Recent Projects
Skymax Contact Center Inc. successfully completed a project providing call center support for Dollar Phone, a telecommunications company. The project was initiated as Dollar Phone sought a more efficient and cost-effective approach to customer service. Skymax was tasked with handling inbound customer service calls, from account top-ups to quality complaints. They also managed sales leads, closing deals independently and maintaining the accounts thereafter. The project scope also included back-office services such as data entry, billing reconciliation, and other administrative tasks. The engagement with Skymax, which was initiated through a mutual acquaintance, has been ongoing for over a decade. The client appreciated Skymax's honesty and has expanded their services over the years due to satisfaction with their work.