Skymax Contact Center Inc.
visit site- Undisclosed
- 50 - 249 employees
- Brooklyn, NY
Skymax Contact Center is a call center headquartered in Santiago, Dominican Republic, with additional offices in Brooklyn, New York. Founded in 2005, their team of about 50 employees also specializes in non-voice BPO and back-office services as well as software development. They primarily work with small and midmarket businesses.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 90%
Midmarket ($10M - $1B) 10%
Common Project Size
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Clients
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Highlights from Recent Projects
Skymax Contact Center Inc. undertook a project for Dollar Phone, a telecommunications company. Dollar Phone was struggling with the high costs and management challenges of an in-house customer service team. They had previously tried another call center but were dissatisfied with their services. Skymax was brought in to address these issues. The services provided by Skymax included managing inbound customer calls, handling account top-ups and quality complaints, and performing a range of back-office services such as data entry and billing reconciliation. Skymax also assisted with sales, managing a list of prospects provided by the Dollar Phone team, making initial contact, closing sales, and managing accounts. The partnership with Skymax has lasted over a decade, with Dollar Phone expanding their use of Skymax's services over time. The choice to work with Skymax was influenced by a personal recommendation and the perceived honesty in the relationship.