IBT: No. 1 BPO Company in Middle East
visit site- $50,000+
- 1,000 - 9,999 employees
- Dubai, United Arab Emirates
IBT, a midsize phone answering service, is based in Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; الدوحة, Qatar and Ahmedabad, India. They offer voice services, IT managed services, IT staff augmentation, HR services, and more and were launched in 2009.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 70%
Enterprise (>$1B) 10%
Common Project Size
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Clients
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Highlights from Recent Projects
IBT: No. 1 BPO Company in the Middle East was hired by a renowned eye care hospital in the United Arab Emirates to assist their in-house call center in handling calls after duty hours and on public holidays. The hospital, which provides top-tier eye care services, found IBT through an online search and chose them over other companies due to their budget-friendly pricing and good value for cost. Six to ten employees from IBT were assigned to this project. The scope of work involved IBT managing the hospital's call center process according to mutually agreed terms and conditions, and achieving mutually agreed KPIs. The project was successful, demonstrating IBT's expertise in providing high-quality and cost-effective BPO services.