IBT: No. 1 BPO Company in Middle East

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IBT, a midsize phone answering service, is based in Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; الدوحة, Qatar and Ahmedabad, India. They offer voice services, IT managed services, IT staff augmentation, HR services, and more and were launched in 2009.

Client Insights

Industry Expertise

Government

15%

Education

10%

Financial services

10%

Medical

10%

Real estate

10%

Arts, entertainment & music

5%

Automotive

5%

Consumer products & services

5%

Food & Beverage

5%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 70%

Enterprise (>$1B) 10%

Common Project Size

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Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.0
1 Review

IBT: No. 1 BPO Company in the Middle East was hired by an eyecare hospital in the United Arab Emirates to assist their in-house call centre in handling calls after duty hours and on public holidays. The hospital, which provides top-notch eye care services, found IBT through an online search and chose them for their budget-friendly pricing and good value for cost. The project involved 6-10 employees from IBT who were tasked with carrying out the hospital's call center services and achieving mutually agreed KPIs. The collaboration resulted in the successful handling of the hospital's call center process, meeting the set terms and conditions. The hospital expressed satisfaction with IBT's services, citing their cost-effectiveness and value as key factors in their decision to hire them.

Timeliness

0.3

Service Excellence

0.3

Value

0.3

Would Recommend

0.3