Top 100 Business Processes Outsourcing (BPO) Companies in the United States
June 2023Looking for a top business process outsourcing company in the United States?
A BPO services firm provides expert services for particular business processes that many companies don't possess in-house. Finding the best one for your company, though, is challenging.
To assist you in your search for a partner, we’ve compiled this list of the top BPO companies in United States. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best United States BPO Services
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1
- $5,000+
- 1,000 - 9,999 employees
- Denver, CO
Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
Clients
- Nasdaq
- US Bank
- Salesforce
Industries
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CIENCE Technologies provided appointment-setting and cold-calling services for an IT services and solutions company. This also involved outreach campaigns, cold emailing, and cold messaging on LinkedIn.
"The appointment generation process was impressive."
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2
- $1,000+
- 250 - 999 employees
- Portland, OR
Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.
Clients
- Headline
- Woodruff Sawyer
- Rapid7
- Graham Company
Industries
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An executive assistant from Prialto supports a strategy consultancy, helping them manage their complex schedules and various communication channels. The package includes 55 hours of support each month.
"My stress level is significantly reduced."
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3
- $1,000+
- 250 - 999 employees
- Orlando, FL
XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
Clients
- Culinary Institute of America
Industries
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After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals.
"I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers."
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4
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Wing Assistant, a back office outsourcing company, was established in 2018. Their midsize team is located in Berkeley, California. Their services include back office outsourcing, customer service outsourcing, sales outsourcing, call center services, and more.
Industries
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Luminary Leaders hired Wing Assistant for a variety of tasks including research, preparing spreadsheets, graphic design, outbound emails and follow-up, appointment scheduling, and website maintenance.
"I love working with Wing and plan to have a long-term working relationship."
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5
- Undisclosed
- 50 - 249 employees
- Scottsdale, AZ
Intelemark is an appointment setting and B2B lead generation company based in Scottsdale, Ariz. The company, founded in 1999, has more than 25 employees who provide voice and other marketing services to various companies.
Clients
- Dow Jones
- FedEx
- Amazon
- Pfizer
Industries
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Intelemark helps a software company schedule appointments for their sales team. They constantly call potential clients and send detailed information to the sales team once they concrete an appointment.
“I trust them a lot, as I do their process and the quality of their people.”
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6
- $1,000+
- 250 - 999 employees
- Miami Beach, FL
Uassist.ME is a virtual assistance services firm founded in 2009. Based in El Salvador, the team of over 150 employees specializes in non-voice BPO/back office services, voice services, and HR services.
Clients
- Uber
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Uassist.ME was a real estate management company’s lead management partner. Their team of 15 resources worked closely with the client to qualify, nurture, and prime leads.
"Together, we built a sustainable and efficient lead management process."
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7
- $1,000+
- 250 - 999 employees
- Chicago, IL
iCareBilling Medical Billing Company is a medical billing company founded in Glen Ellyn, Ill. in 2019 with no more than 50 experts. They offer back-office services, IT managed services, and digital strategy solutions for clients across various industries.
Clients
- Preston Family Healthcare
- Arthritis Care Medical Group
- Midwest Care Center
- NextGen Medical Labs LLC
Industries
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iCareBilling provides credentialing and billing services for a clinical laboratory. The team is responsible for submitting enrollment applications to insurance companies and for payment processing.
"I found the customer service most impressive."
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8
- $5,000+
- 50 - 249 employees
- Denver, CO
Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.
Clients
- Cengage
- Omnicharge
- Sekisui Products
- Born & Bred Creative
Industries
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Belkins has been contracted by a data generation firm to offer digital marketing services, including lead research, analysis, qualification, email outreach, appointment scheduling, and LinkedIn network building.
"I highly recommend Belkins to any organization seeking a vendor that can deliver exceptional results."
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9
- $10,000+
- 1,000 - 9,999 employees
- Cambridge, MA
Founded in 2015, Peak Support is a Boston-based business process outsourcing (BPO) provider. Their approximately 250 employees provide both voice services like inbound appointment scheduling and B2C telemarketing. They also provide email- and chat-focused customer support.
Clients
- Ministry of Supply
- Public Rec
- BloomNation
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Peak Support provides customer support through Facebook and Zendesk for a wholesale and manufacturing company. They also are working on a customer feedback loop, collecting data from several funnels.
“Their passion and energy in listening to, and solving, people’s issues, sets them apart from the competition.”
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10
- $5,000+
- 50 - 249 employees
- San Francisco, CA
Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 70 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.
Clients
- Bosch
- Zoho
- Halo
- MicroFocus
Industries
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Martal Group helps an LED company with their prospecting and new business development. The project is a collaboration with the internal team.
"The team members are professional and very knowledgeable."
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11
- $5,000+
- 1,000 - 9,999 employees
- Mahwah, NJ
DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well.
Clients
- TIME Magazine
- GE Capital Bank
- Special Olympics
Industries
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DialAmerica provides outbound calling service for an insurance provider. Their team makes calls to generate leads. The project stretches to around 3,000 hours of calling per month.
"The quality of leads sets them apart from other providers."
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12
- $1,000+
- 250 - 999 employees
- Phoenix, AZ
Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.
Clients
- Whitehardt
- Skupin Law Group
- Triple A Plumbing & Jetting
- Baselayer
Industries
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Answer 1 provides legal intake services, virtual receptionists, and lead generation to support local and national campaigns for an attorney advertising agency. The collaboration is ongoing.
"Every team member keeps to a high standard of productivity without sacrificing service quality."
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13
- $5,000+
- 250 - 999 employees
- Nashville, TN
JumpCrew is a midsize advertising company. They focus on advertising, digital strategy, marketing strategy, content marketing, and more and were launched in 2016. The company is based in Nashville, Tennessee.
Clients
- Alibaba
- AT&T
- Bosch
- Experian
Industries
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An academic portal wanted to engage with the K12 environment. JumpCrew provided outsourced sales services and developed a strategy to engage prospects, leveraging collateral materials and setting appointments.
“They knew their craft, and we always got a call back from them.”
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14
- Undisclosed
- 1,000 - 9,999 employees
- Portland, OR
AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.
Clients
- UCLA
- Verizon
- Bank of America
- Early Impact
Industries
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AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.
"It is also impressive how easy it is to get someone on the phone to help when an issue arises."
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15
- $25,000+
- 250 - 999 employees
- Orem, UT
Squeeze Media is a voice services provider based in Orem, Utah. Their team of over 50 supports businesses of all sizes across a range of industries, such as financial services, health care, and consumer products. Founded in 2009, they also provide non-voice BPO services.
Clients
- American Standard
- Optima Tax Relief
- Telarus
- Acronis
Industries
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Squeeze Media is the ongoing lead generation partner of a commercial insurance program provider. The team retargets dispositioned leads in the home inspection industry through email, calls, and LinkedIn.
"After eight years, we’re still using Squeeze Media’s services and don’t have any plans to stop."
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16
- $1,000+
- 50 - 249 employees
- Afton, WY
Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.
Clients
- The App Solutions
- Gita Jewelry
- StudentShare
Industries
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WOW24-7 provides after-hours phone and online support for a monitoring device manufacturer. They also offer technical assistance and augment the internal team's staff during business hours.
"We are impressed by how much their staff cares about making a difference with their work."
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17
- $5,000+
- 250 - 999 employees
- Austin, TX
Located in Austin, EBQ has a team of around 250 working with clients in the IT, advertising, and business industries. They provide voice services, CRM consulting, and email marketing expertise to clients looking for B2B lead generation and appointment setting.
Industries
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EBQ is a digital marketing agency's outsourced sales team. They collaborate with the client on the processes and use HubSpot to make cold calls for prospecting and also work on closing deals with end customers.
"They've helped us mature our sales department a lot."
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18
- $5,000+
- 50 - 249 employees
- Boca Raton, FL
SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team of more than 30 employees offers sales outsourcing and telemarketing services.
Industries
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SalesRoads provided sales outsourcing services for an insurance nonprofit. They created a target list and script, made cold calls, and set appointments to attract companies as sponsors and partners.
“The quality of contacts was like no other, so we had to do less work with SalesRoads than with other solutions.”
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19
- $1,000+
- 250 - 999 employees
- St. Louis, MO
Abstrakt Marketing Group is a call center service. They are headquartered in St. Louis, Missouri and have a midsize team. Their services include voice services, content marketing, graphic design, social media marketing, and more. The company was established in 2009.
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Abstrakt Marketing Group spearheads the digital marketing efforts of a construction company. They generate leads the client could follow up on.
"Their work quality, communication, and professionalism are impressive."
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20
- Undisclosed
- 10 - 49 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Industries
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Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.
"We have a great relationship with them and we love their service."
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21
- Undisclosed
- 250 - 999 employees
- Easton, PA
Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.
Clients
- Wes Bailey Attorney at Law, LLC
- Busy Wills, Inc.
- Hampton Law Firm
- Larry M. Pollack, Esq.
Industries
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LawyerLine™ has been hired by a law firm for their call center services. The team currently answers calls from existing and potential clients on a 24/7 basis.
"Overall, we have been extremely happy with their service."
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22
- Undisclosed
- 10 - 49 employees
- King of Prussia, PA
Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.
Clients
- Bausch+Lomb
- Fujitec
- Colwell Banker
Industries
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Specialty Answering Service provides ongoing call center services for a financial services firm. Their main task is to handle incoming and outgoing calls on a regular basis.
"They've exceeded my expectations."
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23
- $5,000+
- 1,000 - 9,999 employees
- Boca Raton, FL
INFUSEmedia, an answering service and content marketing company, was founded in 2012. Their midsize team is headquartered in Newton, Massachusetts and provides voice services and content marketing.Visit SiteIndustries
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24
- $1,000+
- 50 - 249 employees
- Farmington, CT
Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts. Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process."
Clients
- CT Technology Council
- FFF Associates
- Gerber Scientific
- Karen Spencer Design
Industries
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Strategic Sales & Marketing launches sales campaigns for a laboratory service provider with cold calling. Their main audience was set to be physicians and scientists.
"Their project manager understands sales and marketing incredibly thoroughly and pays attention to every small detail."
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25
- $50,000+
- 250 - 999 employees
- Salisbury, NC
GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries.
Industries
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GCS Agents provided existing content to help a business identify their new direction for their materials. It served as a base for them to modify and distribute across the company.
"They really wanted us to be successful and understood our situation."
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26
- $1,000+
- 250 - 999 employees
- Ocala, FL
Ansafone is a voice services provider based in Ocala, Fla. with an additional office in Santa Ana, Calif. They were founded in 1970 and have a team of over 250 employees.
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Ansafone Contact Centers provided customer service representatives and call infrastructure for a government subcontractor fulfilling a contract to provide emergency response services to hurricane areas.
“We were able to establish a daily call with status updates that we needed, and that helped the project stay on track.”
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27
- Undisclosed
- 50 - 249 employees
- Nesconset, NY
Answering Legal is a voice services firm based in Nesconset, N.Y. Founded in 2013, their team serves clients in the legal sector. Services include virtual reception, inbound appointment scheduling, and customer support.
Industries
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Answering Legal provides answering services throughout the night for a criminal law firm. Following a provided script, they determine whether or not a call should be sent through or if they can take a message.
“Client’s don’t realize that they’re an answering service. So, it provides continuity and credibility to our firm.”
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28
- $25,000+
- 1,000 - 9,999 employees
- Ogden, UT
Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.
Clients
- Progress Software
- Telelink Group
- Sirma Group
- Pryv
Industries
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Out2Bound assisted a software development company's marketing team in generating leads and managing their LinkedIn account. They handled email automation, database update, cold calling, and arranging meetings.
"They demonstrated excellent communication and collaboration."
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29
- Undisclosed
- 1,000 - 9,999 employees
- Margate, FL
Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.
Clients
- Crate&Barrel
- Lacoste
- MoMA
- Anthropologie
Industries
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Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.
"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company
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30
- Undisclosed
- 1,000 - 9,999 employees
- Santa Clarita, CA
Human resources firm Tri Source International, LLC was established in 2007. They are based in Santa Clarita, California and have a large team. Their services include HR services, non-voice bpo/back office services, branding, voice services, and more.
Industries
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Tri Source International, LLC hires staff to answer the emails and calls that a financial services firm receives. They provide customer support and answer questions about bugs, refunds, and other questions.
"We've used other companies in the past, and Tri Source has been the best thus far."
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