HelloSells is a lead response service based in Portland, Oregon with over 250 members. Founded in 2015, they offer voice services and non-voice BPO/back-office services to clients ranging from startups to enterprises. They have worked in the fields of advertising and marketing, real estate, and health care, among other industries.
HelloSells was hired by a moving company to assist in handling client phone calls round-the-clock for the company at the time. HelloSells was able to provide more efficient customer service through their dedicated team of call recipients.
"Their scripting tree only includes five basic primary situations, which is a little limiting, because you either have to leave things out or designate a second number to handle other types of situations. That’s more of a programmatic issue than a personnel one, so it’s really just an issue of how their system is designed." - Owner, Moving Company