list of inbound call centers

Check out the List of the Best Inbound Call Centers

Which inbound call centers provide the highest quality services?

  • 2ndOffice

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

    Former Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Antipolo , Philippines
    5.0
    5.0
    1 Clutch review
  • 4D Global

    4D Global is a medical billing company based in Chennai, India, with an office in Scottsdale, Ariz. Founded in 2015, the agency employs a team of over 50 to provide non-voice BPO/back office services and call center services to clients in the healthcare and medical industries.

    Notable Project

    4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

    "Their quality of service is excellent." - IT Director, IT Company

    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Chennai , India
    4.7
    4.7
    3 Clutch reviews
  • @liveconx

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

    Former Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Cornwall , Canada
    4.0
    4.0
    3 Clutch reviews
    Awards

    Canadian Call Management Association Award of Excellence

  • A1 Call Center

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

    Notable Project

    A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

    "It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

    Former Clients
    BetterU
    BIBA
    Network 18
    MMI Online
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Noida , India
    4.8
    4.8
    3 Clutch reviews
  • ACC

    American Customer Care (ACC), founded in 1986, provides contact center services. Based in Bristol, Conn., their team of over 250 employees specializes in voice services. The industries they focus on are arts, entertainment and music, and consumer products and services.
    Notable Project

    ACC provided customer verification for a government organization. They provided support and did troubleshooting for the client.

    “They offer a unique service that offers support and troubleshooting for a great fee.” – VP of HR, Government Organization

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bristol , CT
    4.6
    4.6
    10 Clutch reviews
  • Acquire BPO

    Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.

    Notable Project

    Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

    "[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

    Former Clients
    Flexigroup
    Monat
    Samsung
    KFC
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Melbourne , Australia
    4.6
    4.6
    4 Clutch reviews
    Awards

    Stevie Awards Silver (2017), SSON Excellence Awards

  • AdvancedMD

    AdvancedMD is a business process outsourcing firm for the healthcare industry. Based in South Jordan, Utah, they have  a branch office in Springfield, Mass. The team was founded in 1999 and includes 590 employees. AdvancedMD offers a wide variety of solutions for independent practices. Their services include non-voice BPO, voice call outsourcing, and integration of medical and enterprise software.
    Notable Project

    AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

    "[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

    Former Clients
    Lineagen
    Center for Balanced Health
    Greenhill Family Clinic
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place South Jordan , UT
    5.0
    5.0
    1 Clutch review
  • AMBS Call Center

    AMBS Call Center provides voice services from its Jackson, Mich. headquarters and additional locations in Grand Rapids, Mich. and Tampa, Fla. Founded in 1932, they have about 27 employees that serve a variety of clients in a range of sectors. 

    Notable Project

    AMBS provides 24/7 customer support for a commercial flooring company in Michigan. The client needs to maintain an emergency line for customers with water damage or other urgent matters, and saves money with AMBS answering calls. The AMBS team worked with the client to establish a workflow for responding to emergencies and make sure they could provide adequate service. The partnership has helped the client earn several jobs they otherwise may have missed after hours.

    "The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive." – Vice President, Commercial Flooring Company

    Former Clients
    Cadillac
    Federal Mogul
    Michigan State University
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Grand Rapids , MI
    4.8
    4.8
    2 Clutch reviews
  • Ameridial

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Notable Project

    Ameridial managed a data modeling company inbound and outbound calling, web chat, and IVR hosting needs. They provided these services between 8 am – 11 pm.

    "The company has seen higher Net Promoter Scores each year since our partnership with Ameridial." – Outreach, Data Modeling Company

    Former Clients
    Flexigroup
    Monat
    Samsung
    KFC
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place North Canton , OH
    5.0
    5.0
    2 Clutch reviews
  • AnswerConnect

    AnswerConnect is a contact center solutions firm based in Portland, Ore. Established in 2002, they have 38 employees, and offer a wide variety of voice-oriented customer service options. Their solutions include voice and non-voice BPO/back office services.

    Notable Project

    AnswerConnect provides security-oriented customer support for an IT Services firm in Florida. The client needed a provider that could handle both high volume and sophisticated customer issues, as well as save them money on operations. AnswerConnect provides contract-based consistent support, and has helped the client focus on their internal management and growth.

    "They have the ability to handle a high capacity of work. I save an estimate of 40% of time and money." — CEO, IT Firm

    Former Clients
    UCLA
    Verizon
    Bank of America
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Portland , OR
    4.5
    4.5
    29 Clutch reviews
  • AnswerFirst

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

    Former Clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Adacel
    Disaster One
    Holster
    Arnima
    Jelecos
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Tampa , FL
    4.2
    4.2
    24 Clutch reviews
  • AnswerForce

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

    Notable Project

    A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

    "AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

    Former Clients
    Handyman Matters
    Progressive Comfort Solutions
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Portland , OR
    4.8
    4.8
    6 Clutch reviews
  • Arise

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Miramar , FL
    Awards

    Gold Stevie Award (2018), Silver B2B Stevie Award (2017), IT International Business Executive of the Year (2017), USA Industry Champion - Contact Center World (2016)

  • CanadaDirect

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.  

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company  

    Former Clients
    Microsoft
    3M
    Bell
    $ $ $ $ $
    equalizer $10,000+
    group251 - 1,000 Employees
    place Dorval , Canada
    5.0
    5.0
    1 Clutch review
  • Cyfuture BPO

    Cyfuture BPO is a business process outsourcing unit based in Houston, with offices in Tiverton, UK and India. Founded in 2004, Cyfuture BPO's team of 16 provides non-voice BPO/back office services, voice services, and HR consulting/outsourcing.

    Notable Project

    Cyfuture BPO was hired by an IT firm to supply data entry capabilities, which is able to be especially efficient because Cyfuture BPO has extensive knowledge of the client's back servers.

    "I have never had one issue. The prices are great and there is never a bad thing to be said about what they do and what they offer...Cyfuture is the best at what they do." — Manager, IT Firm

    Former Clients
    Facebook
    Unicef
    Tata
    Bharat Petroleum
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Houston , TX
    5.0
    5.0
    3 Clutch reviews
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  • Davinci Virtual Office Solutions

    Davinci Virtual Office Solutions is a call answering company of 82 employees, which was founded in 2005. Based in Salt Lake City, they offer voice services. They serve small and midmarket businesses in a variety of industries, including healthcare, real estate, business, and financial services.

    Notable Project

    Davinci Virtual Office Solutions provided call services for an energy company. They supplied ongoing coverage for approximately 50 calls a day. The client appreciates the company’s efficient working protocol. 

    “They have highly trained staff for the attention of the calls and a good interface.” – President, Energy Company

    Former Clients
    Verneccia Lashay Fashion and House
    ShowMyPC
    New York Cornea Consultants
    Hungry Iguana Films
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Salt Lake City , UT
    4.3
    4.3
    14 Clutch reviews
  • DialAmerica

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Notable Project

    DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

    "Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

    Former Clients
    TIME Magazine
    GE Capital Bank
    Special Olympics
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Mahwah , NJ
    4.5
    4.5
    15 Clutch reviews
  • Direct Answer Inc.

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

    "Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

    $ $ $ $ $
    equalizer $1,000+
    group11 - 50 Employees
    place Oxon Hill , MD
    4.8
    4.8
    6 Clutch reviews
  • Direct Outbound

    Direct Outbound is a business-process outsourcing firm based in Greenville, South Carolina, that was established in 2012. Their team of more than 200 employees offers call-answering services, switchboard services, logistics, fulfillment support, and customer service.
    Notable Project

    Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

    "They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

    Former Clients
    Trailside Supply
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Greenville , SC
    4.5
    4.5
    7 Clutch reviews
  • Evoice

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

    Former Clients
    Fire Recovery USA
    Moisture Jamzz
    Hollywood Academy of Music
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Dublin 17 , Ireland
    4.5
    4.5
    27 Clutch reviews
  • Fusion BPO Services

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Montreal , Canada
    4.4
    4.4
    6 Clutch reviews
    Awards

    Consumer Magazine MVP Quality Award - Bronze (2016)

  • GCS

    GCS is a multi-channel contact center solutions provider based in Salisbury, N.C., with offices in New York, Boston, and the Philippines. Founded in 2001, GCS' team of 271 employees provides voice services, non-voice BPO/back office services, transcription, and HR consulting/outsourcing capabilities.

    Notable Project

    GCS was hired by an energy company to assist with security analysis of the client's database servers, allowing the client to securely implement its beta security strategy without having to worry about the infrastructure of security monitoring. GCS' work saves the client around 1048 employee hours a week, which comes about to around $10,000 per month.

    "The data security and communications outside of my internal database was and is very excellent." – C-Level IT Executive, Energy Company

    Former Clients
    Bank of America
    AOL
    Verizon
    JCPenney
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Salisbury , NC
    4.8
    4.8
    3 Clutch reviews
  • Global Response

    Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.

    Notable Project

    Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

    "They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

    Former Clients
    Crate&Barrel
    Lacoste
    MoMA
    Anthropologie
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,001 - 10,000 Employees
    place Margate , FL
    4.5
    4.5
    9 Clutch reviews
  • Go4Customer

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Notable Project

    An IT company wanted to smooth over how information enters and leaves the company, so they needed effective outbound services. Go4Customer improved the flow of calls, as well as provided lead generation services through telemarketing. The client is extremely confident in the work that Go4Customer has done.

    "They [Go4Customer] do their work quickly, safely, reliably, and they offer a good service despite the price." – Manager, IT Industry Company

    Former Clients
    MSME
    BSNL
    TIMEX
    HudCo
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Noida , India
    5.0
    5.0
    2 Clutch reviews
    Awards

    Rajasthan State Award for Export Excellence (2010-2011)

  • Intelligent Office

    Intelligent Office is a business process outsourcing firm based in Denver with offices in Washington, DC, London, and Canada. Established in 2010, their team has grown to 300 employees. Intelligent Office offers a wide range of outsourced operations solutions. The bulk of their services consists of voice BPO, including inbound calls and customer support; they also offer non-voice services, such as live chat and virtual assistant solutions.

    Notable Project

    Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

    "Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

    Former Clients
    Odyssey Health Services
    Skillstat
    Era 303 Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Washington , DC
    4.5
    4.5
    26 Clutch reviews
  • Invensis

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

    Former Clients
    Groupon
    Sprint
    Web2Carz
    Wyndham
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Bangalore , India
    4.8
    4.8
    4 Clutch reviews
  • IQ BackOffice

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

    Former Clients
    Continental Intermodal Group
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place El Segundo , CA
    5.0
    5.0
    2 Clutch reviews
  • MAP Communications

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

    Former Clients
    Senior Helpers
    Towne Center Realty
    University of Pennsylvania
    West Management
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Chesapeake , VA
    4.5
    4.5
    13 Clutch reviews
  • Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Charleston , SC
    4.6
    4.6
    6 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

  • OnBrand24

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

    Former Clients
    Southwest Indian Foundation
    Alpha Software
    Enservio
    $ $ $ $ $
    equalizer $5,000+
    group251 - 1,000 Employees
    place Beverly , MA
    4.6
    4.6
    4 Clutch reviews
  • Open Access BPO

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Makati , Philippines
    5.0
    5.0
    1 Clutch review
  • PCN - Professional Communications Network

    PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients. 

    Notable Project

    A one-person online marketing company needed somebody to help manage their phone calls. Professional Communications Network now handles screening, answering, and forwarding of calls for the company. The client has noticed how much his clients like Professional Communications Network answering services.

    "They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about. I don’t get a lot of calls, but they take really good care of the ones I do get." —Owner, Online Marketing Company

    Former Clients
    UCLA Medical Group
    Loma Linda University
    Raincross Medical Group
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Riverside , CA
    5.0
    5.0
    2 Clutch reviews
  • Ruby Receptionists

    Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.

    Notable Project

    Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

    "They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

    Former Clients
    Conroy Consults
    McKeen Law
    Molinar and Co.
    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Portland , OR
    4.5
    4.5
    5 Clutch reviews
  • Sound Telecom

    Sound Telecom is an answering services provider based in Spokane, Wash., with a team of 25. Founded in 1986, the team provides voice and transcription services for clients in a variety of industry.

    Notable Project

    Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

    “They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

    Former Clients
    Boeing
    Microsoft
    Starbucks
    iFly
    Charles River
    Pivot Data Centres
    $ $ $ $ $
    equalizer

    Undisclosed

    group11 - 50 Employees
    place Atlanta , GA
    4.2
    4.2
    19 Clutch reviews
  • SourceHOV

    SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

    Notable Project

    SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

    "Communication is their strong suit." —Finance Manager, Business Services Company

    Former Clients
    Albany Medical Center
    Healthnet PDM and Capitation
    Concentra
    Catholic Diocese of Austin
    $ $ $ $ $
    equalizer $1,000+
    group10,000+ Employees
    place Irving , TX
    4.5
    4.5
    1 Clutch review
  • Srisys Inc

    Founded in 2001, Srisys Inc is an IT consulting and software development firm. Srisys Inc’s 65 employees can be found in its West Chester, Ohio headquarters or its additional offices in Cincinnati, Ohio and India. Srisys Inc provides voice/call center services, BPO and back office services, and HR consulting and outsourcing to the government and consumer and financial services companies.  

    Notable Project

    Srisys Inc worked with a healthcare company to implement a back office, data entry service. The service allows the company's medical professionals to spend more time focusing on their duties, rather than worrying about patient files.

    “Their [Srisys Inc’s] customer service is a huge strength of theirs. It is number one.” — Employee, Healthcare Company

    Former Clients
    Cincinnati Parks
    Defense Finance and Accounting Service
    Elegant Nail & Beauty Supply
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place West Chester , OH
    4.2
    4.2
    3 Clutch reviews
  • Stateside BPO

    StatesideBPO is a call answering company with 71 employees. Founded in 2013, their headquarters is in Fort Myers, Fla. They offer voice services to clients in business, nonprofit, retail, telecommunications, and consumer products.
    Notable Project

    Stateside BPO provided call services to a business industry. By covering around 65 calls a day, they allowed the client to focus on customer satisfaction and increased sales. The client praised their good quality of customer service.

    “Stateside BPO helped us alleviate many doubts, offered us good prices, and guaranteed their services. That gave us confidence.” – Customer Service Executive, Business Industry
     

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Fort Myers , FL
    5.0
    5.0
    4 Clutch reviews
  • SunTec India

    SunTec India is a multi-process IT outsourcing company based in New Delhi, India with an additional office in Laguna Beach, Calif. Founded in 1999, SunTec India boasts a team of over 968 employees who provide non-voice BPO/back office services and voice/call center services.

    Notable Project

    SunTec India answered phones, offered filing services, and provided general paperwork help for an IT firm. Thanks to SunTec's efficient work, the client saves about $1500 monthly.

    "It’s easier to get things done for the day when using [their] service." — Customer Service Manager, IT Company

    Former Clients
    Nielsen
    Bose
    Honda
    Pepsico
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place New Delhi , India
    4.5
    4.5
    1 Clutch review
  • Talk2Rep

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

    Former Clients
    Rosetta Stone
    Bayer
    Casio
    AT&T
    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Lauderdale , FL
    4.0
    4.0
    6 Clutch reviews
    Awards

    CIM Magazine Silver Quality Award, Customer Interaction Solutions Rising Star Award (2013)

  • TeleContact

    TeleContact is an outsourced telemarketing solutions company headquartered in Riverbank, Calif. with another office in Modesto, Calif. The company was founded in 1994 and now employs a team of around 50 that is entirely dedicated to voice services.

    Notable Project

    A manufacturing company wanted to expand their customer base to a wider audience. TeleContact executed a calling strategy designed to reach a specific audience. They are still partnering with the manufacturer and have increased their revenue.  

    "Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders...I highly recommend them." —Manager, Manufacturing Company

    Former Clients
    Wells Fargo
    AT&T
    Allstate
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Riverbank , CA
    4.6
    4.6
    4 Clutch reviews
  • Trupp Global

    Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

    Notable Project

    Trupp Global oversaw sourcing and indexing for a chemical management company by digitizing data. The team made outbound calls to the client's previous customers, requested documents, and cataloged them into the client's online system. Trupp Global proved capable of handling strict deadlines and were receptive to feedback.

    "[T]heir ability to resolve issues is the best we’ve seen." — Director, Chemicals Management Company

    $ $ $ $ $
    equalizer $1,000+
    group251 - 1,000 Employees
    place Bengaluru , India
    5.0
    5.0
    3 Clutch reviews
  • Unee Solutions

    Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.

    Notable Project

    Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

    "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

    Former Clients
    Kern
    Krohne
    Cimatron Group
    Jurat
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Stafford , TX
    5.0
    5.0
    1 Clutch review
  • ValueLabs

    ValueLabs is a global business technology services and solutions provider based in Hyderabad, India with over 25 offices worldwide in the US, Europe, and Asia. Founded in 1997, ValueLabs' team of over 5,000 employees provides non-voice BPO/back office services and voice/call center capabilities.

    Notable Project

    ValueLabs works with a business services company to assist with medical and claims processing services and allow the client's staff to prioritize customer relations. ValueLabs is large and flexible enough to help with whatever needs the client has, to the point that the client cannot find any room for improvement.

    "They are the best there is for this work." – Senior Finance Manager, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Hyderabad , India
    4.3
    4.3
    3 Clutch reviews
    Awards

    New Media Awards Best in Industry (2014), Deloitte Technology Fast 500 Asia Pacific Award (2014), CFI.co Awards Most Innovative IT Solutions Partner–India (2018)

  • VirtusaPolaris

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

    Former Clients
    Pegasystems
    JPMorgan
    AIG
    $ $ $ $ $
    equalizer $1,000+
    group1,001 - 10,000 Employees
    place Westborough , MA
    5.0
    5.0
    2 Clutch reviews
    Awards

    American Business Awards: Most Innovative Technology Company of the Year (2017), Pega Partner Award (2017), Gold Stevie Winner (2017)

  • VoiceNation

    VoiceNation is a live answering service company based in Buford, Ga. with a second office in Atlanta. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back office services.

    Notable Project

    A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

    " When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

    Former Clients
    McDonald's
    Rolls Royce
    Dell
    Dunkin Donuts
    $ $ $ $ $
    equalizer

    Undisclosed

    group51 - 250 Employees
    place Buford , GA
    4.4
    4.4
    35 Clutch reviews
  • Worldwide101

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

    Former Clients
    Epicom Inc.
    CorgiBytes
    Nerd Marketing
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Northants , United Kingdom
    4.5
    4.5
    1 Clutch review
  • Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former Clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • Wow24-7

    Wow24-7 is a Kiev, Ukraine-based omni-channel customer outsourcing company founded in 2016. The company employs a team of around 15 that splits its time between voice services and non-voice BPO/back office services.
    Notable Project

    A jewelry company needed help handling all their customer service and sales calls, so Wow24-7 provides constant customer service using an online chat function. They also handle customer service calls and help the client with outbound sales calls.

    "They answer approximately 30 different online chats per night and have done about 1,000 phone calls by now. I only get feedback from my customers, and I can see that customers are very pleased with the service they are getting." —Co-Founder, Jewelry Company

    Former Clients
    Studentshare
    App Solutions
    Dixa
    $ $ $ $ $
    equalizer $1,000+
    group51 - 250 Employees
    place Kyiv , Ukraine
    5.0
    5.0
    4 Clutch reviews
  • Xact Telesolutions

    Xact Telesolutions is a contact center solutions provider from Lake Mary, Fla. Since 1998, their team of 37 has provided voice services to their clients in a variety of industries.

    Notable Project

    Xact provided full-service triage support for a public university. The client received a lot of applications and didn’t have the internal resources to handle all of the customer service calls. The Xact team consolidated 70 call sites into one and fielded thousands of calls.

    "Xact Telesolutions mirrored our customer service practices so well that the students never knew they were being forwarded to a call center. As a result, we were able to devote more resources to second- and third-tier calls, which enhanced the overall quality of our service levels." — Vice Chancellor, Public University

    $ $ $ $ $
    equalizer

    Undisclosed

    group251 - 1,000 Employees
    place Unity , ME
    4.8
    4.8
    9 Clutch reviews
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