List of the Best Eastern Europe Voice Services Providers

  • 1
    $1,000+
    1,000 - 9,999 Employees
    Kyiv Ukraine

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients
    Nasdaq
    US Bank
    Salesforce
    Google
    Industries
    Notable Project

    Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

    "They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

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  • 2
    $1,000+
    10,000+ Employees
    Sofia Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients
    Workplace Safety and Insurance Board
    Industries
    Notable Project

    TELUS International provided custom development services for a workplace safety and insurance board. They built a healthcare billing system, handling end-to-end development. The solution is used by over 30,000 healthcare institutions and decreased payment processing time.

    "What sets them apart is the balance of both value of the functionalities they’ve brought on board together with their ability to connect and build a platform that was scalable to adapt to the e-health landscape." –Manager of Program Effectiveness, Workplace Safety and Insurance Board

  • 3
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients
    Knovio
    Viral Nation
    BrandStar
    Digital Knights
    Industries
    Notable Project

    Belkins completed market research for a digital marketing agency to help the agency generate more sales and increase productivity. The client felt that Belkins delivered everything they needed.

    "We were most impressed by the responsive of the research team. They were always available for questions and feedback." — Chief Commericial Officer, Digital Marketing Agency 

  • 4
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Zendesk
    Google
    Cisco
    Universal Studios
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

  • 5
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Clients
    The App Solutions
    Gita Jewelry
    StudentShare
    Industries
    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

  • 6
    $1,000+
    250 - 999 Employees
    Dnipro Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients
    Wizz Air
    Metro Cash&Carry
    Bolt
    Yves Rocher
    Industries
    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

  • 7
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients
    Mastercard
    Amazon
    HERE Technologies
    MacPaw
    Industries
    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

  • 8
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients
    Segment
    Art.com
    Microsoft
    Rockbot
    Industries
    Notable Project

    Leadium worked on Lead Generation for a startup incubator. They conducted market research to identify target audiences and drive leads for third-party startup partners. In addition, the team structured an outreach program that booked appointments and launched outbound sales. Overall, the client was impressed with Leadium's work. 

    “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. Multiple appointments are coming in each week. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator

  • 9
    $1,000+
    10 - 49 Employees
    Tallinn Estonia

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Industries
    Notable Project

    Datarob provided lead generation services to an IT out-staffing company. The team focused on content production and strategy as well as PPC, capturing around 50 new leads per month and satisfying the internal team. 

    "We have 5,000 clients that came to us and started working with us thanks to Datarob’s services and support." —Sales, IT Out-Staffing Company

  • 10
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients
    eKomi Ltd
    OneLook
    NectarDesk
    Industries
    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

  • 11
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 12
    Undisclosed
    10 - 49 Employees
    Kharkiv Ukraine

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients
    Liberty National
    New Visions for Public Schools
    Upright Solutions
    Viabox
    Industries
    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

  • 13
    $100,000+
    10,000+ Employees
    București Romania

    TDCX is a high-growth digital customer experience solutions provider for innovative technology and other blue-chip companies. The Company offers omnichannel CX solutions, sales, and digital marketing services, and content monitoring and moderation services. The Company has a track record of success with clients in travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. TDCX has an international footprint with offices in Singapore, the Philippines, Malaysia, Thailand, China, Japan, Spain, India, Colombia and Romania, and services its clients’ customers globally in more than 20 languages. TDCX has won over 270 awards.

    Industries
    Notable Project

    TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

    “TDCX delivers what it promises and exceeds results, even with difficult constraints.”

  • 14
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine
    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

  • 15
    $1,000+
    250 - 999 Employees
    București Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Notable Project

    Valoris Center provides call center services for consumer services firm. The team covers the client's customer service including email, chat, and call support

    "Valoris Center is a flexible business partner, meaning they can adapt and react to challenges."

  • 16
    Undisclosed
    1,000 - 9,999 Employees
    Kyiv Ukraine

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries
    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

  • 17
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 18
    $1,000+
    10 - 49 Employees
    Sofia Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Clients
    Acronis
    Edenred
    Mastercard
    KKAG
    Notable Project

    Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

    "...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

  • 19
    $10,000+
    50 - 249 Employees
    Zolochiv Ukraine

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Clients
    Byte Technologies
    Industries
    Notable Project

    GotYourBack Support provided team outsourcing services to consumer software developers. The developers were in urgent need of a customer happiness team. GotYourBack Support helped find talent to maintain good customer feedback management.

    “When you hear their reasonable suggestions on how to improve something you know really well deserves respect.” - COO, Consumer Software Developers

  • 20
    $5,000+
    50 - 249 Employees
    Kyiv Ukraine

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Clients
    Plato Realty
    Industries
    Notable Project

    Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.

    “I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company

  • 21
    $5,000+
    250 - 999 Employees
    Burgas Bulgaria

    Callboxs is a business consulting company. Their midsize team is headquartered in Burgas, Bulgaria. The company provides business consulting, direct marketing, voice services, non-voice bpo/back office services, and more.

    Industries
    Notable Project

    Callboxs provides business consulting services for a hotel and restaurant chain. They've developed an accurate algorithm to help the client improve their customer service and increase their sales.

    "They have an exceptional team of professionals, who competently meet all of our requirements."

  • 22
    $5,000+
    50 - 249 Employees
    Kharkiv Ukraine

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Industries
    Notable Project

    WiserBrand worked on digital marketing for a business services platform. They managed blogging platforms and social media accounts, put out press releases, and worked on SEO. They also delivered progress reports regularly throughout the engagement. The client was impressed with the team's work. 

    “Our conversion increased by 30% thanks to effective SEO and smart blog management.” – Marketing Specialist, Business Services Platform

  • 23
    $1,000+
    10 - 49 Employees
    Poznań Poland

    Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients. 

    Industries
    Notable Project

    Genli generated targeted leads for an e-learning company through Linkedin Sales Navigator. They created custom search settings to make the list more user-friendly for the client and completed the project ahead of schedule. The client was impressed by their communication and quality of work. 

    "The workflow was effective because of good communication and understanding of our needs." – Owner, E-Learning Company

  • 24
    $1,000+
    10 - 49 Employees
    Sofia Bulgaria

    Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.

    Clients
    APIHawk
    HighQ Solutions
    Daticum
    Industries
    Notable Project

    Out2Bound provided lead generation for an international software firm to pitch their streaming software and boost growth. Their team executed phone and email campaigns and reinvigorated the client's digital presence. Their work significantly increased leads.

    "We enjoyed Out2Bound’s professional attitude and energy. They provided skillful consultancy around the sales and marketing space." — Business Development Officer, Software Firm

  • 25
    $250,000+
    1,000 - 9,999 Employees
    București Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries
    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

  • 26
    $1,000+
    50 - 249 Employees
    София Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries
    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

  • 27
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients
    Vedamo
    SoftServe Business Systems
    Pharmax
    Tricent
    Industries
    Notable Project

    SalesAR provided lead generation services to a logistics company that needed to reach out to clients and increase its sales. The team's efforts produced an uptick in appointments and new partnerships for the client, who also appreciated their weekly update meetings and customer service.

    "In the first week of the outreach, 4 calls were arranged and we received a few interested replies." – CEO, Logistics Company

  • 28
    $10,000+
    10 - 49 Employees
    Wrocław Poland

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Clients
    Santander Consumer Bank
    Jeronimo Martins Poland
    TVN Discovery Poland
    TravelPlanet.pl
    Industries
    Notable Project

    KODA Bots developed an automated chatbot for a computer shop. The bot was designed in order to streamline workflows for the company in regard to customer support, providing customers with updates on their orders and carry out marketing functions too like recommending certain products to users. The company has reported an improvement in workflow and daily communication with customers.

    "We've never had any communication problems with KODA Bots. The company has always been open to cooperate. We managed to successfully implement our project and we’re still working on it together, which proves how effective our cooperation is." - Project Manager, Computer Store

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Looking for a top voice service and call center company in Eastern Europe?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

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