Top 100 Call Center Services in Eastern Europe

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Top 100 Call Center Services in Eastern Europe

November 2022

Looking for a top voice service and call center company in Eastern Europe?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in Eastern Europe. 

Jump to Most Reviewed Companies

List of the Best Eastern Europe Voice Services Providers

  • 1
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients

    • Nasdaq
    • US Bank
    • Salesforce
    • Google

    Industries

    Notable Project

    CIENCE Technologies provided appointment-setting and cold-calling services for an IT services and solutions company. This also involved outreach campaigns, cold emailing, and cold messaging on LinkedIn.

    "The appointment generation process was impressive." 

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  • 2
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Belkins is a technology company that leverages proprietary technology and a unique methodology to set appointments with target client prospects for revenue leaders in a variety of industries. Our award-winning, blended SAAS and Service model has been fine-tuned over the last 5 years and has supported hundreds of clients globally.

    Clients

    • Cisco
    • ITernal Group
    • FrontCore
    • Digital Knights

    Industries

    Notable Project

    Belkins provided lead generation services for a lifestyle brand. The team searched for small merchandising shops for motorcycling and extreme sports. They then helped create partnerships with these shops.

    "Belkins was creative in approaching our potential customers."

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  • 3
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Kyiv, Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    Helpware provided staffing services, including project management and client-facing interaction.

    "The service that they provided—and the support behind it—was extraordinary."

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  • 4
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients

    • DirecTV
    • Minted
    • Segment
    • Zadara

    Industries

    Notable Project

    Leadium ran a cost analysis on building a sales development team for a software ecosystem. They identify new accounts and contacts that align with the client's target market.

    "They have regularly exceeded the appointment sales quota monthly."

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  • 5
    • $1,000+
    • 250 - 999 employees
    • Warszawa, Poland

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact provided call center services for leading HR services and business process provider. The team handled the outbound calls and outbound activity such as rating the qualification of job seekers.

    "They’re not complacent and are always looking for additional things to do."

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  • 6
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.

    Clients

    • Vedamo
    • SoftServe Business Systems
    • Pharmax
    • Tricent

    Industries

    Notable Project

    SalesAR has helped an SEO platform generate leads via outbound marketing. They've asked the client to describe their ideal customer profile before setting up their custom email address to start the outreach.

    "Their quick communication and strict focus on our business goal are impressive."

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  • 7
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 8
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients

    • eKomi Ltd
    • OneLook
    • NectarDesk

    Industries

    Notable Project

    LimTC offers agents to help a SaaS company provide 24-hour customer support. The team is fluent in English and uses the client's CRM and other software. Their goal is to help users utilize the client's product.

    "The project has been very successful — LimTC truly feels like an extension of our company."

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  • 9
    • $5,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Respect.Studio is a digital marketing studio in Lviv, Ukraine, that was founded in 2016. Respect.Studio's team of around 20 employees provides digital marketing, email marketing, social media marketing, content marketing, and digital strategy services to small and midmarket businesses.

    Clients

    • A
    • ADAPTOVATE
    • City Innovation Labs
    • The Starr Conspiracy

    Industries

    Notable Project

    Respect.Studio has developed and implemented outreach strategies to funnel new leads from the U.S. market. They’re currently leading LinkedIn and email marketing campaigns.

    “What makes them unique is that they have an alternative approach to outbound marketing campaigns.”

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  • 10
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Sofia, Bulgaria

    Out2Bound is a marketing agency headquartered in Sofia, Bulgaria, that was established in 2016. Their team of 20 employees offers business consulting, voice services, direct marketing, on-demand lead generation services.

    Clients

    • Progress Software
    • Telelink Group
    • Sirma Group
    • Pryv

    Industries

    Notable Project

    Out2Bound provided sales and marketing services to a software company, bringing in clients that required iOS and Android mobile application development services.

    "We've signed several contracts thanks to the cooperation."

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  • 11
    • Scheduling

      4.7
    • Quality

      4.6
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Clients

    • The App Solutions
    • Gita Jewelry
    • StudentShare

    Industries

    Notable Project

    Wow24-7 is the customer support service for an app and web development company. The team handles backend support and answers client calls and chats to explain the development process and estimate costs.

    "Wow24-7 has a perfect understanding of our services."

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  • 12
    • Undisclosed
    • 2 - 9 employees
    • Kyiv, Ukraine

    Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.

    Clients

    • Adobe
    • Cushman & Wakefield
    • Preply
    • Freshworks

    Industries

    Notable Project

    Leading Solution performed lead generation and nurturing for a German SaaS company. The team managed the complete sales funnel creation, from prospecting and generating to processing lead contact information.

    "The most impressive thing was the level of communication and quality of work."

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  • 13
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • București, Romania

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 17,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides ongoing B2C support for an e-commerce, global platform. They supply a team of 10 people to help maintain customer satisfaction and convert inbound calls and leads. 

    “TDCX delivers what they promise and exceeds results, even with difficult constraints.”

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  • 14
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 10 - 49 employees
    • Kniazhychi, Ukraine

    Quilqy is a content production firm based in Kyiv, Ukraine, and founded in 2019. Their team of more than two provides email marketing, content marketing, and marketing strategy services for small and mid-market businesses in the industries of advertising, gaming, and business services.

    Clients

    • Podean
    • FormSwift
    • Go Strata
    • Job com

    Industries

    Notable Project

    A consulting agency partnered with Quilgy to develop an e-commerce platform. The team is tasked with creating an e-mail prospecting outreach system that sets up appointments for the internal team.

    "The team's knowledge of using software tools like Quickmail has been impressive."

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  • 15
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Kyiv, Ukraine

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients

    • MyCheck
    • Loginn
    • Cyber-Duck

    Industries

    Notable Project

    Aidey provided customer service. This included email support and phone support. 

    "We were always able to communicate with the team."

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  • 16
    • $25,000+
    • 250 - 999 employees
    • Sofia, Bulgaria

    Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
    The team also monitors millions of orders per month to ensure timely deliveries. 

    "Their operational effectiveness and flexibility have been impressive."

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  • 17
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Industries

    Notable Project

    Valoris Center provides call center services for a leasing company. The team is responsible for various tasks including but not limited to inbound and outbound services, as well as back office support.

    "They are proactive and find solutions for any given situation."

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  • 18
    • $1,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries

    Notable Project

    Opus Growth Partners is conducting lead generation for a financial services company. The team is responsible for generating leads through emails, LinkedIn, and phone calls.

    "Their transparency, honesty, reliability, and ability to deliver promised results are impressive."

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  • 19
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Kyiv, Ukraine
    Based in Kyiv, Ukraine, Addlium is a small social media marketing agency. They focus on social media marketing, sales outsourcing, and email marketing and were launched in 2022.

    Clients

    • SSOIF
    • SSO Logistics
    • Duran Lubricants
    • Valdis Logistics

    Industries

    Notable Project

    Addlium builds the personal brand of a kitchen appliance store's CEO on LinkedIn and helps them connect to target business contacts. They've set up the client's profile, gathered contacts, and created content.

    "They offer their own methods of implementing obvious marketing and sales strategies."

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  • 20
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients

    • Workplace Safety and Insurance Board

    Industries

    Notable Project

    TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

    “They’re a leading electronic medical record provider in Canada.”

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  • 21
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Tallinn, Estonia

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Industries

    Notable Project

    Datarob provides digital marketing services for a business consulting company. The team is responsible for generating leads for the client via LinkedIn.

    "Their readiness to adapt to customers' demands is impressive."

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  • 22
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Notable Project

    Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts.

    "They're very professional and were good at meeting KPIs."

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  • 23
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

    Industries

    Notable Project

    FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

    "In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

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  • 24
    • $1,000+
    • 50 - 249 employees
    • София, Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries

    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

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  • 25
    • $1,000+
    • 2 - 9 employees
    • Warszawa, Poland

    PROTIP Marketing is a sales outsourcing company. The small Warszawa, Poland-based team provides sales outsourcing, pay per click, direct marketing, and digital strategy. The company was founded in 2019.

    Notable Project

    PROTIP Marketing helps an advertising and marketing agency with sales lead generation. They have developed and implemented a marketing funnel, communication strategies, and a database of potential clients.

    "Their availability and creativity in solving problems that arise from time to time are amazing!"

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  • 26
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Sofia, Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Clients

    • J2 GLobal
    • Acronis
    • Stefanini
    • Roiti

    Notable Project

    Mercatus is helping a fashion e-commerce company provide a great customer experience to their customers and visitors. Their CX agents support the end customers in finding solutions to their problems.

    "They are very involved in helping us find solutions to the exceptional situations that appear with our customers."

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  • 27
    • Undisclosed
    • 10 - 49 employees
    • Kharkiv, Ukraine

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients

    • Liberty National
    • New Visions for Public Schools
    • Upright Solutions
    • Viabox

    Industries

    Notable Project

    MoveUP Solutions provides customer support for a marketing campaign.

    "They’re a pleasure to work with and we highly recommend them."

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  • 28
    • $1,000+
    • 2 - 9 employees
    • Sofia, Bulgaria

    Lukanoff Consulting Ltd is a sales outsourcing company launched in 2020. They are located in Sofia, Bulgaria and have a small team. The agency focuses on sales outsourcing, digital strategy, and corporate training.

    Industries

    Notable Project

    Lukanoff Consulting Ltd is an equity firm’s lead generation partner, and they’re executing campaigns on LinkedIn, email, and other platforms. They’ve started by studying the client’s value proposition.

    "They’ve been great in ensuring that timelines go without a hitch."

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  • 29
    • $10,000+
    • 10 - 49 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, Solus Agency is a digital marketing agency that employs a team of over 10. They've offered a wide spectrum of services since 2018, including marketing strategy, digital strategy, and social media marketing. Their main focus is small businesses, though they also support mid-sized companies in the business services and consumer products industries.

    Clients

    • LaborX, Waves.Exchange, Xena Exchange, EMCD, Onlife, LGG

    Industries

    Notable Project

    Solus Agency provided marketing outreach for a gaming company. Their work included a shaping strategy, funnel scripts, network boosting in LinkedIn and email, multi-channel outreach campaigns, and more. 

    "They were looking to improve the working process with passion and dedication."

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  • 30
    • $1,000+
    • 10 - 49 employees
    • Kyiv, Ukraine
    Brebeneskul Consulting is a sales outsourcing company. Their small team is located in Kyiv, Ukraine. Their services include sales outsourcing, email marketing, and call center services. The firm was launched in 2019.

    Notable Project

    To improve their branding visibility and extend their reach to organizations on a global scale, a venture investment firm engaged with Brebeneskul Consulting for their business research and outreach services.

    "They consistently deliver on their promises and do a good job of addressing and resolving issues with agility."

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