Top 100 Order Processing Systems & Companies

Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

"They compare well to others" - Manager, Healthcare Provider

Reps Direct provides customer support for an online dating website. They provided a single point of contact who handles subscription management, refunds, and cancellations during weekday business hours. Their work has largely alleviated the client's administrative burden.

"Customer service was my least favorite part of the business and now I don't have to worry about it." — Owner, Dating Website

Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

"The account managers are very cooperative and responsive."

Softfile provided a health company with document and data management services. They helped the client avoid a large backlog of content, and boosted their content efficiency and accuracy.

“They provide services with a huge amount of accuracy so we don’t have to hire extra people.” – HR Director, Health Company

Canaan Communications & Technologies Sdn Bhd provided transcription services for an insurance consultancy company. The team is also responsible for data labeling.

"The team consistently produced high-quality work, regardless of the network connection issue or festive holiday."

Dynamic Business Outsourcing Solutions provided full administrative support for an insurance brokerage. Their team provides staff screening, interviewing services, and additional facilities for employees.

"This is our first BPO experience and so far our dealings with their team have been great."

ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

"They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

GlobalityNet helped a consumer goods firm to streamline operations in its supply chain units. The team gathered data and identified best practices and KPIs that the client could use to increase efficiency.

"Their effectiveness and level of engagement impressed us."

BPO Nextdoor provides call center services for an IT services company. The team is tasked with delivering qualifying data for higher QA through extensive research and data validation.

"Their reliability, exact grasp of our demands, and the communications are impressive in the workflow."

Geek Squares provided lead generation assistance to a business firm. The agency saves them about 8 hours a month, and the client feels that Geek Squares is always ready to provide support.

"They are knowledgeable." —Business Development Executive, Business Firm

Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

"We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

PeopleTree Knowledge Services is integrating APIs for a recruitment agency. They integrated a host of other software and products that are critical to the client's customers.

"Worked on agile methodology - which aligns ell with our internal project management process."

RemSource provides outsourced administrative assistance for a creative web agency. The team answers phone calls, updates records, schedules meetings, and does project management remotely using G Suite.

"[T]he entire company is full of kind, good people, full of integrity."

Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

“They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

"They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

Harris BPO runs payment processing services for a small manufacturer. The client finds them to be true professionals and have saved them a ton of work hours.

"They offer a smooth service and are professional." – Sales Manager, Small Manufacturer

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

A shipping and delivery company hired Fusion Global Services for their call center services. They serve as an outsourced extension of the company, and they provide delivery and order support.

"What we like about them is they don’t propose for the cost, and they always have your best interests in mind."

Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

"They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

Veta Virtual is providing virtual receptionist services for a law firm. They're tasked with answering all inbound calls and providing customer support services.

"They are able to fix things quickly, and they always find new ways to improve their service."

Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

CALLCARE provided call answering services for a software company. They were hired to take out-of-hours calls from clients and either route the query to the client's engineers or email it for triage.

"Most emails were ignored."

Contique Global provided back-office support for an organic cosmetic retailer, handling customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain. Contique Global has handled the client’s customer support, navigating queries and feedback.

“They provide creative and innovative solutions for customers. If they don’t know what to do, they’ll transfer the calls ASAP. That process has worked really well for us so far.” – Business Development Manager, Organic Cosmetic Retailer

In addition to supplying various work attire, Direct Answer provides virtual reception and scheduling services. They ensure that each caller speaks with a person to make an appointment or address other needs.

"I have nothing but amazing things to say about them—I wish I had found them sooner."

VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

"It is easy, quick, and self-sufficient." - Owner, Retail Company

Apex Global provided lead generation services for a marketing solution. They used Google Ads and processed inbound calls. The team successfully generates qualified leads.

 “The team can manage themselves and has clear experience in their field.” – CEO, Marketing Solution

A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

"I can’t ask for more — they do what they say they’ll do."

A hospital had trouble keeping up with call requests for COVID-19 testing. Callsite Solutions provided outbound call services for sales and lead generation, connecting Avaya PBX directly to their service.

“They gave us ideas and worked directly with the IT department to come up with solutions.”