Top 100 Order Processing Systems & Companies

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Top 100 Order Processing Systems & Companies

March 2023

Looking for a top order processing service?

Order processing is a process dedicated to the picking, packing, and delivering of items for businesses. It is an important link in the retail chain and has seen a surge in growth in recent years due to the boom of the e-commerce industry. 

Jump to Most Reviewed Companies

List of the Best Order Management Services

  • 91
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Poznań, Poland

    Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients. 

    Industries

    Notable Project

    genli used LinkedIn Sales Navigator to target mid-size sales companies and generate leads for an e-learning and training company.

    “They were very flexible in terms of providing information about the leads and customization of the search settings.”

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  • 92
    • Undisclosed
    • 50 - 249 employees
    • Surrey, Canada
    Koala Customer Care is a customer service outsourcing company located in Surrey, Canada. The midsize team focuses on customer service outsourcing and sales outsourcing. The agency was launched in 2017.

    Industries

    Notable Project

    A salon owner hired Koala Customer Care for customer service outsourcing. The team from Koala Customer Care takes phone calls, schedules appointments, returns phone calls, and works to fill in cancellations.

    “We’re really happy with everything they’re doing and feel lucky to have found them.”

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  • 93
    • $5,000+
    • 50 - 249 employees
    • Kyiv, Ukraine

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Clients

    • Plato Realty

    Industries

    Notable Project

    Central Hubspot provides customer support service, SEO, and sales marketing for the client. Their main responsibilities involve receiving and solving inquiries, generating website traffic, and increasing sales.

    "They have a solution to every problem."

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  • 94
    • Scheduling

      1.1
    • Quality

      4.2
    • Cost

      0.7
    • NPS

      4.1
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients

    • FlatFeeLandlord
    • The Spencer Law Firm
    • Kaye Stern Properties

    Industries

    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

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  • 95
    • $25,000+
    • 50 - 249 employees
    • Cape Coral, FL

    Experts Helping Businesses is a Cape Coral, Florida-based customer service outsourcing company. The midsize team focuses on customer service outsourcing, call center services, back office outsourcing, and sales outsourcing. The firm was founded in 2017.

    Notable Project

    Experts Helping Businesses provides call center and customer support services for a marketing company.

    “I’m most impressed with Experts Helping Businesses’ industry expertise and knowledge.”

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  • 96
    • $1,000+
    • 250 - 999 employees
    • Bengaluru, India

    Bangalore, India, Trupp Global is a BPO Company with a current team of 16. Founded in 2010, the agency provides non-voice BPO/back office services, voice/call center services, and transcription services to small and midmarket businesses.

    Industries

    Notable Project

    Trupp Global provides data abstraction services for a software technology company, supporting the work of other data-providing agencies, manually abstracting 40 to 50 data points.

    “We give them work, they jump on it and do it in a timely manner.”

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  • 97
    • Undisclosed
    • 10 - 49 employees
    • Chesapeake, VA

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Clients

    • Coca-Cola
    • CBS
    • Metlife

    Industries

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

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  • 98
    • Scheduling

      1.9
    • Quality

      4.3
    • Cost

      1.8
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Garden City, NY

    Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company

    Clients

    • Century21
    • New York Daily News
    • LensDirect.com
    • Parker & Waichman

    Industries

    Notable Project

    Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.

    "We have a great relationship with them and we love their service."

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  • 99
    • Undisclosed
    • 50 - 249 employees
    • Noida, India

    Acelerar Technologies is a KPO firm based in Noida, India. Founded in 2010, Acelerar's team of 270+ employees provides non-voice BPO/back office services and voice/call center services to clients around the world.

    Clients

    • RCI
    • PROLIME

    Notable Project

    QUESTIONABLE

    "They provide great quality."

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  • 100
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      3.8
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cornwall, Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients

    • Dundas & Glengarry
    • National Capital Commission
    • Belfor Restoration

    Industries

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

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  • 101
    • Undisclosed
    • 50 - 249 employees
    • Pasadena,

    Grupo Noa is a virtual inbound call center based in Pasadena, CA with a second location in Romania. Founded in 2007, they have about 30 employees that service a variety of industries including business services, telecommunications, e-commerce, and consumer services. They specialize in voice services, non-voice BPO/back office services, and transcription services.

    Clients

    • Ideal Living
    • Chef Tony Enterprises
    • Better Training & Consulting LLC

    Industries

    Notable Project

    Grupo Noa International recruited and trained call center resources who provided Wi-Fi user-support on a daily basis. Currently, they’re coordinating to establish a consistent team of call agents.

    “They’ve collaborated closely with us, kept an open mind, and strove to understand and deliver on our goals.”

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  • 102
    • Undisclosed
    • 50 - 249 employees
    • New Westminster, Canada

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries

    Notable Project

    Concert8 provided their client with 24/7 helpdesk services for an  AI company. This included extensive training on the client's product and escalating tickets to in-house engineers. 

    "We were truly very impressed with them and they delivered perfectly."

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  • 103
    • $25,000+
    • 250 - 999 employees
    • Kuala Lumpur, Malaysia

    Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

    Clients

    • Socar
    • redCONTACT Sdn Bhd
    • Tune Talk Sdn Bhd

    Industries

    Notable Project

    Canaan Communications & Technologies Sdn Bhd provided transcription services for an insurance consultancy company. The team is also responsible for data labeling.

    "The team consistently produced high-quality work, regardless of the network connection issue or festive holiday."

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  • 104
    • Scheduling

      4.1
    • Quality

      4.1
    • Cost

      3.8
    • NPS

      3.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provides back office outsourcing services to a software company.

    "They provide great customer service and are reliable. They are worth every penny."

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  • 105
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Birmingham, United Kingdom

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Clients

    • Google
    • Facebook
    • Big Data Institute

    Industries

    Notable Project

    time etc provided multiple virtual assistants to the client that help with a variety of tasks including research, email outreach, and accounting. 

    "I don’t feel like I need to follow up with them to make sure they’ve completed the tasks I’ve assigned them."

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  • 106
    • Undisclosed
    • 250 - 999 employees
    • Delhi, India

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Clients

    • Digiperform
    • Bisnode Central Europe

    Notable Project

    MAX BPO provided outsourced call center services for a digital marketing agency's international clients. They handle inbound and outbound calls.

    "The project is progressing well and we are getting good results."

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  • 107
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Las Vegas, NV

    Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.

    Industries

    Notable Project

    Reps Direct provides customer service and data entry help. They're responsible for uploading new items and pictures on all store platforms.

    "It was very easy to get started and they follow directions well."

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  • 108
    • Undisclosed
    • 1,000 - 9,999 employees
    • Shah Alam, Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Industries

    Notable Project

    Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

    "The account managers are very cooperative and responsive."

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  • 109
    • $1,000+
    • 50 - 249 employees
    • Charlotte, NC

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries

    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

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  • 110
    • $5,000+
    • 50 - 249 employees
    • Quezon City, Philippines

    Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.

    Clients

    • Alpha Group
    • Wag.io
    • ClickProfits
    • Progressive

    Industries

    Notable Project

    Dynamic Business Outsourcing Solutions provided full administrative support for an insurance brokerage. Their team provides staff screening, interviewing services, and additional facilities for employees.

    "This is our first BPO experience and so far our dealings with their team have been great."

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  • 111
    • Undisclosed
    • 10 - 49 employees
    • Gurugram, India

    RIOT Enterprise is a customer service outsourcing company launched in 2017. The small Gurugram, India-based team focuses on customer service outsourcing and call center services.

    Industries

    Notable Project

    RIOT Enterprise has been hired by a home decor and lifestyle online store for customer service and internal process development. The team also manages supplier relations, data entry, and general admin tasks.

    "We would not be where we are today without them."

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  • 112
    • $5,000+
    • 50 - 249 employees
    • Houston, TX

    Launched in 2016, Loop Contact Solutions is a call center company. Their midsize team is headquartered in Houston, Texas and Makati, Philippines. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Industries

    Notable Project

    Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.

    "Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."

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  • 113
    • $10,000+
    • 10 - 49 employees
    • Pasadena, CA

    Located in Pasadena, California, GlobalityNet is a finance & accounting outsourcing (FAO) company. The small company was established in 2016. Their team offers finance & accounting outsourcing (FAO), voice services, and non-voice bpo/back office services.

    Industries

    Notable Project

    GlobalityNet helped a consumer goods firm to streamline operations in its supply chain units. The team gathered data and identified best practices and KPIs that the client could use to increase efficiency.

    "Their effectiveness and level of engagement impressed us."

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  • 114
    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries

    Notable Project

    Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

    "We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

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  • 115
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Wrocław, Poland

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Clients

    • Santander Consumer Bank
    • Jeronimo Martins Poland
    • TVN Discovery Poland
    • TravelPlanet.pl

    Industries

    Notable Project

    KODA Bots developed a chatbot application for a ski resort on behalf of a marketing and advertising firm. The team used a list of frequently asked questions and integrated the weather service.

    "They really improved some of our ideas and changed our way of looking at several communication issues."

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  • 116
    • $1,000+
    • 50 - 249 employees
    • L'viv, Ukraine

    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.

    Industries

    Notable Project

    A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.

    ''I recommend telling them your goals — their team can advise you on the best way to achieve them.''

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  • 117
    • $5,000+
    • 250 - 999 employees
    • El Segundo, CA

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Industries

    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

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  • 118

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    • $5,000+
    • 1,000 - 9,999 employees
    • Salt Lake City, UT

    Headquartered in Salt Lake City, Utah and Karachi, Pakistan, ePlanet communication Pvt. Ltd. Is a phone answering service. The large team focuses on voice services, non-voice bpo/back office services, social media marketing, email marketing, and more. The firm was launched in 2003.

    Industries

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  • 119
    • $1,000+
    • 50 - 249 employees
    • Lawrenceville, GA

    Based in Lawrenceville, Ga., Geek Squares is a company that specializes in voice, BPO, and managed IT services. With over 50 team members, the agency works with a variety of clients in different industries such as business & consumer services and advertising. 

    Industries

    Notable Project

    Geek Squares provided lead generation assistance to a business firm. The agency saves them about 8 hours a month, and the client feels that Geek Squares is always ready to provide support.

    "They are knowledgeable." —Business Development Executive, Business Firm

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  • 120
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Medellín, Colombia
    Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    Origen BPO provides ongoing customer support services for an IT consultant firm. 

    "Our client’s perception of services has been improving ever since."

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