Numa

Numa worked with Potomac River Running, an athletic shoe retailer, to develop a call management service. The retailer was missing many calls daily, affecting their customer service image. Numa developed a system to address missed calls quickly, either by staff at the store that received the initial call or by designated employees at another location. The system also included an artificial intelligence feature that could suggest correct responses to simple or frequently asked questions. The system was implemented smoothly with the help of a dedicated Numa expert. The retailer reported a positive relationship with Numa and improved customer service.

Emblush Beaute, a beauty salon, hired Numa to provide text services. The salon wanted to give their clients the flexibility to communicate with them via text by calling their business phone number. Numa forwarded all missed calls and visual voicemails to the salon's devices, allowing them to communicate with their clients from any device with internet access. The salon reported that clients found the texting service convenient, and it helped them book appointments and ask questions about services. The salon found Numa to be a good fit for their business and an important part of their marketing strategy.

SALON on BARRY, a boutique salon, hired Numa for voice services. The salon did not have a full-time front desk associate, and Numa helped the owner communicate with guests even when not in the salon. Numa allowed the business to operate 24/7 without the owner having to be physically present in the salon. The salon reported that Numa's customer service was fantastic and that they had always received amazing support for any questions they had.