Numa

Numa provided a call management service for Potomac River Running, an athletic shoe retailer with nine physical stores and an online presence. The aim was to address the issue of missed customer calls, both during busy periods and outside of business hours. Numa developed a system that allowed staff to quickly respond to missed calls, either at the store where the call was initially received or by designated employees at another location. The system also used artificial intelligence to suggest responses to frequently asked questions. The client reported satisfaction with the rollout strategy provided by Numa, which included easy-to-follow steps and dedicated support from an in-house expert.

Emblush Beaute, a beauty salon, engaged Numa to implement a text service for their clients. The service allowed clients to text the salon's landline number, enabling them to book appointments and ask questions about the salon's services. Numa also forwarded all missed calls and visual voicemails to the salon's devices. The salon owner found Numa to be a good fit for their business, enhancing their marketing strategy and improving customer satisfaction by providing a convenient and flexible communication channel.

SALON on BARRY, a boutique salon with six chairs, hired Numa to provide a voice service. As the salon did not have a full-time front desk associate, Numa's service enabled the owner to continue communicating with guests even when not physically present in the salon. The salon owner praised Numa's customer service and reported that the service allowed them to operate their business 24/7 without needing to be in the salon all the time.