List of the Best SE Asia Voice Services Providers

  • 1
    $1,000+
    1,000 - 9,999 Employees
    Taguig Philippines

    Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services. 

    Clients
    SAP
    Microsoft
    Okta
    Bambora
    Industries
    Notable Project

    Cience provided market research and outbound marketing for a language services provider to increase leads and sales. Their team sent out 500–1,000 emails a week. Their work produced two to three leads a week.

    "They were extremely diligent in their data gathering process, and we had access to all conversations they had with any prospects or any research they’ve done." – Sales Operations Manager, Language Services Provider

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  • 2
    Undisclosed
    250 - 999 Employees
    Davao City Philippines

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients
    TaxMatrix
    dcBLOX Inc.
    Malvern Panalytical
    Spruce Technology
    Industries
    Notable Project

    Callbox was hired by an advertising company to take charge of its telemarketing and lead generation through its outbound calls. Previously the client was handling around 85 calls per day, which saves the client around 40 hours and $50 per month.

    "Their strongest point is their infinity call tracking...Their service is perfect for me." – Marketing Manager, Advertising Company

  • 3
    $5,000+
    250 - 999 Employees
    Taguig Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Google
    Cisco
    Mindbody
    Zendesk
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

  • 4
    $1,000+
    1,000 - 9,999 Employees
    Davao City Philippines

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients
    Yale School of Management
    The Loomis Company
    Data Infinity
    Industries
    Notable Project

    Flatworld Solutions partnered with a products business and assumed customer service and live calling duties organization-wide. The client's customers have reported 98% satisfaction rate when dealing with the team at Flatworld Solutions. The client estimates that the team at Flatworld Solutions has saved their organization over 40 hours of work. The team showed an impressive level of professionalism and customer service skills. 

    "They're dedicated to making their customers like us as successful as possible. Flatworld Solutions excels at communication and takes care to offer a pleasant customer experience." –Customer Service Director, Products Business 

  • 5
    $1,000+
    250 - 999 Employees
    Taguig Philippines

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients
    AT&T
    T-Mobile
    RingCentral
    Industries
    Notable Project

    Unity Communications provided customer service support for a wireless company. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Since working with Unity Communications, business has gone more smoothly for the client, and the client wants to continue its partnership with the company. 

    “They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them.” — Manager, Telecom Management Company
     

  • 6
    $1,000+
    1,000 - 9,999 Employees
    Pasig Philippines

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients
    LevelUp
    Rocksbox
    Danish Design Store
    Industries
    Notable Project

    Enshored was hired by a consumer electronics company to assist in customer support as well as technical and sales support. The engagement is still ongoing and their satisfaction ratings from customers have improved over the years.

    "I think their longevity is amazing. I've worked with call centers before, and all of a sudden, your team turns-over every three months; then you need to train everyone again and the quality goes down. At Enshored, they treat their employees well." - Head of Customer Service, Consumer Electronics Company

  • 7
    $1,000+
    50 - 249 Employees
    General Santos City Philippines

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients
    iBario
    Ty Wilson Law
    CloserIQ
    Industries
    Notable Project

    IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

    “They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
     

  • 8
    $1,000+
    50 - 249 Employees
    Bacolod Philippines

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    Industries
    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

  • 9
    Undisclosed
    50 - 249 Employees
    Makati Philippines

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries
    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

  • 10
    $100,000+
    10,000+ Employees
    Singapore Singapore

    TDCX is a high-growth digital customer experience solutions provider for innovative technology and other blue-chip companies. The Company offers omnichannel CX solutions, sales, and digital marketing services, and content monitoring and moderation services. The Company has a track record of success with clients in travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. TDCX has an international footprint with offices in Singapore, the Philippines, Malaysia, Thailand, China, Japan, Spain, India, Colombia and Romania, and services its clients’ customers globally in more than 20 languages. TDCX has won over 270 awards.

    Industries
    Notable Project

    TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

    “TDCX delivers what it promises and exceeds results, even with difficult constraints.”

  • 11
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 12
    $1,000+
    50 - 249 Employees
    Pasig Philippines

    Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

    Clients
    ASX
    FTSE
    Nasdaq
    Fortune 500
    Industries
    Notable Project

    Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

    "The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

  • 13
    $1,000+
    50 - 249 Employees
    Cebu City Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries
    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

  • 14
    $1,000+
    50 - 249 Employees
    Dumaguete Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries
    Notable Project

    Pacific Business Services curates inbound calls for a financial services company. Their team develops personalized scripts and phone calls to generate organic interest. Their work allows the company's marketers to dedicate more time to outbound sales calls.

    "We are more efficient. Sales numbers have been up every month." — CEO, Financial Services Company

  • 15
    $10,000+
    250 - 999 Employees
    Mandaluyong Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries
    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

  • 16
    $1,000+
    10 - 49 Employees
    Manila Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 17
    $1,000+
    1,000 - 9,999 Employees
    Taguig Philippines

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries
    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

  • 18
    $1,000+
    50 - 249 Employees
    Pasig Philippines

    Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.

    Clients
    Casera
    Lumina
    Nogu Studio
    Industries
    Notable Project

    Tru29 Solutions Inc. took on social media management for the end client of a marketing and advertising agency. The main goal was to drive traffic and gain followers for the end client through content creation, social media marketing, photo and video editing, and more. Their work ensured endorsement deals for the end client and overall positive results.

    "Exactly what any business needs to look for in a BPO..." – Managing Director, Marketing & Advertising Agency

     

  • 19
    $5,000+
    10,000+ Employees
    Pasig Philippines

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 20
    $1,000+
    1,000 - 9,999 Employees
    Cyberjaya Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

    Clients
    Callathon Inc
    Malindo
    Sheraton Dubai
    Industries
    Notable Project

    Upstream BPO assisted a telecommunications company with following potential leads and setting appointments. Other tasks included scheduling emails and helping the client follow-up with leads. Their work represented 50% of the workload which increased process efficiency and helped the client save time.

    "Their service is extremely convenient for me." – Relations Manager, Telecommunications Company

  • 21
    $250,000+
    1,000 - 9,999 Employees
    Davao City Philippines

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries
    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

  • 22
    $25,000+
    50 - 249 Employees
    Kuala Lumpur Malaysia

    Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

    Clients
    Socar
    redCONTACT Sdn Bhd
    Tune Talk Sdn Bhd
    Industries
    Notable Project

    Canaan Communication & Technologies Sdn Bhd works on data entry services for a food production company looking to digitize their consumer data. They also perform cold-calling efforts using an existing script. Their services have satisfied the client, aiding their efforts to bring in new business. 

    "We’re open with each other, and I can tell them whenever something’s in need of refinement." – Senior Careline Manager, Food Production Company

  • 23
    $1,000+
    250 - 999 Employees
    Quezon City Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients
    Inc. 5000
    Industries
    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

  • 24
    $5,000+
    50 - 249 Employees
    Ho Chi Minh City Vietnam

    Designveloper is a software development company based in Ho Chi Minh City, Vietnam. Founded in 2013, this team of 43 offers web development, mobile app development, custom software development, UI/UX design, and voice services for clients. They work with small, mid market, and enterprise companies in the consumer products, information technology, business services, financial services, health care, and e-commerce industries.

    Clients
    NitroLabs Limited
    Joyn’it
    Bonux
    Walrus Education
    Industries
    Notable Project

    Designveloper is building a custom file management tool for a software company. The product will let users edit and store PDF files on mobile devices and a web app. The team is using Meteor, React, MongoDB, and Node.js, and GraphQL, among other technologies, to build the platform. Though the product is not yet complete, their client has been impressed with their ability to deliver sophisticated features in a timely manner.

  • 25
    $1,000+
    50 - 249 Employees
    Jakarta Indonesia

    TheCall.online is a voice service company based in Moscow. Since 2019, their team of over 50 members has provided voice services and fulfillment solutions for small businesses in the field of e-commerce.

    Clients
    Unateus
    Lembeh Sumber Rejeki
    Industries
    Notable Project

    TheCall.online provided call center services for a fashion brand. The brand needed to outsource their telemarketing needs and partnered with TheCall.online. The partnership has resulted in more sales.

    “They’re communicative, and they update me all the time.” - Director, Fashion Brand
     

  • 26
    Undisclosed
    10 - 49 Employees
    Phnom Penh Cambodia

    SIEMREAP TRANSLATION is a translation firm based in Siem Reap, Cambodia. Founded in 2013, their team of 30 serves clients in the translation sector. Services include voice services and transcription.

    Notable Project

    SIEMREAP TRANSLATION provided English to Chinese translation for a translation agency. Their client was very pleased with their quick service on such short notice. The team was responsive and professional.

    “They were responsive and professional.” -  Managing Director, Kotoba Translation

  • 27
    $10,000+
    10 - 49 Employees
    Mandaluyong Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 28
    $1,000+
    250 - 999 Employees
    Makati Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries
    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

  • 29
    Undisclosed
    1,000 - 9,999 Employees
    Shah Alam Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Clients
    Teka Singapore
    Quantum Medical Solutions
    Industries
    Notable Project

    Daythree Business Services provided a telemarketing team to support contract negotiations and to contact customers based on targeted campaigns. They provide training, monitoring, and quality assurance. Since the project began, there has been improvement in several areas. They’re engaged and provide qualified agents. They’re cooperative and responsive.

    “[They’re] willing to listen to feedback and reverts with proposals for discussions.” – Head of Telesales, Telecommunication Company

  • 30
    Undisclosed
    1,000 - 9,999 Employees
    Antipolo Philippines

    Intelegencia is a non-voice bpo/back office services company. Established in 2009, the team specializes in non-voice bpo/back office services, cloud consulting & SI, and marketing strategy. Their midsize company is Atlanta, Georgia-based.

    Notable Project

    Intelegencia has helped a critical messaging services provider migrate their app code to AWS. Taking over from a previous vendor, the team has also handled the company’s DevOps and maintenance needs. 

    “We’ve truly integrated them into our processes; we consider them a part of our family.”

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Looking for a top voice service and call center company in SE Asia?

Voice services companies provide value to your company: automating your client communication allows your company the flexibility to devote resources to core firm-building activities.

To assist you in your search for a partner, we’ve compiled this list of the top voice and call center services in SE Asia. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.