SuperStaff

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SuperStaff, a midsize call center service, is in Makati, Philippines and Medellín, Colombia. Founded in 2009, the team offers Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, Finance & Accounting Outsourcing (FAO), and more.

Client Insights

Industry Expertise

Medical

20%

Automotive

15%

Financial services

10%

Hospitality & leisure

10%

Information technology

10%

Manufacturing

10%

Retail

10%

eCommerce

10%

Dental

5%

Client Size Distribution

This provider has not added their client sizes.

Common Project Size

$10K-$49K 1 project

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8
9 Reviews

SuperStaff successfully completed a project for a mid-sized healthcare provider specializing in telemedicine solutions and patient care management. The company’s CEO sought SuperStaff’s assistance to enhance patient outreach capabilities, improve appointment scheduling efficiency, and streamline customer support processes. SuperStaff was selected for the project due to their high ratings, great culture fit, good value for cost, and aligned company values. A team of 6-10 employees was assigned to manage inbound and outbound patient communication, streamline appointment scheduling processes, conduct patient follow-ups for post-consultation care, provide administrative support for insurance verification and billing queries, and deliver performance reports and insights for continuous improvement. The healthcare company found SuperStaff through an online search and was satisfied with the results of the project.

Timeliness

4.9

Service Excellence

4.7

Value

4.8

Would Recommend

4.8