Top 100 Fintech Answering Services

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Top 100 Fintech Answering Services

May 2022

Looking for a top fintech answering service?

Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Financial Services Answering Services Companies

  • 1
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Lexington, KY

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients

    • DoorDash
    • Headspace
    • Jam City
    • Bittrex

    Industries

    Notable Project

    A health technology company has hired Helpware for their BPO and IT services. The team provides ongoing support for any urgent IT-related matters or business process challenges.

    "We've been impressed with their responsiveness and willingness to go above and beyond for us."

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  • 2
    • $1,000+
    • 250 - 999 employees
    • Dnipro, Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients

    • Wizz Air
    • Metro Cash&Carry
    • Bolt
    • Yves Rocher

    Industries

    Notable Project

    Simply Contact has been hired to provide call center services for an international wholesale retailer. Their goal is to improve their existing customer service efforts.

    "Simply Contact is always open to the things we want to be improved or implemented."

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  • 3
    • $5,000+
    • 10,000+ employees
    • Draper, UT

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Clients

    • Meesho
    • Gravy Analytics
    • Craftjack
    • Home Advisor

    Industries

    Notable Project

    Fusion BPO Services provides call center services for a healthcare company. They provide 10-15 agents to handle the client's inbound calls to support the patient's inquiries.

    "They have a team of highly professional individuals!"

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  • 4
    • $1,000+
    • 1,000 - 9,999 employees
    • Princeton, NJ

    Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries. 

    Clients

    • MSN
    • Korchina
    • Fujitsu
    • Yale School of Management

    Industries

    Notable Project

    Flatworld Solutions helped a marketing and advertising company to manage their CRM level-one support tasks, including call centers.

    “Flatworld Solutions will do a phenomenal job of training replacement resources.”

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  • 5
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    Go4Customer is a contact center outsourcing company that is based in Noida, India with other centers in Jaipur, Mumbai, Bengaluru, Chennai, Ahmedabad, and Bhopal, India, South Tiverton, UK, and Houston. Since 2004, their team of over 200 experts have been providing voice/call center services and BPO/back office services. Go4Customer works with different industries including information technology, financial services, and consumer products.

    Clients

    • MSME
    • BSNL
    • TIMEX
    • HudCo

    Industries

    Notable Project

    Go4Customer provides call center services.

    "The workflow was perfect."

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  • 6
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $250,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 7
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bengaluru, India

    Invensis is an IT, BPO, and call center services company based in Bangalore, India, with an office in Wilmington, Del. Founded in 2000, Invensis's team of more than 350 employees offer non-voice BPO/back office services and call center services.

    Clients

    • Groupon
    • Sprint
    • Web2Carz
    • Wyndham

    Industries

    Notable Project

    A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

    "They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

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  • 8
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Calgary, Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients

    • Sofina Foods Inc.

    Industries

    Notable Project

    SureCall is the after-hours voice services provider for a city government organization. The team fields calls related to a specific project, following procedures and other guidelines to provide information.

    "You can’t beat the peace of mind they offer."

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  • 9
    • $1,000+
    • 50 - 249 employees
    • Amritsar, India

    Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector. 

    Clients

    • Club Factory
    • Moneed
    • Stephen Udoff

    Industries

    Notable Project

    Octopus Tech Solutions developed a powerful BPO services solution for their e-commerce client, freeing them up to focus on expanding their brand. They designed a fully tailored voice package based on their client’s needs, garnering positive reviews as a result.

    "Although the partnership was short, they gave us a significant number of leads to process. We’re planning to start another project with Octopus Tech Solutions in the near future." – Project Manager, E-Commerce Company

     

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  • 10
    • Undisclosed
    • 50 - 249 employees
    • London, United Kingdom

    Abacus Cambridge Partners is a tech consultancy and BPO company that was founded in 2017. The core London-based team of about 50 coordinates voice, ERP consulting and system integration, IT strategy consulting services for midmarket and enterprise-sized clients in the e-commerce space.

    Clients

    • Hafilat Industry LLC
    • Safaricom
    • Telenor

    Industries

    Notable Project

    A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

    "Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

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  • 11
    • Undisclosed
    • 50 - 249 employees
    • Salt Lake City, UT

    Davinci Virtual Office Solutions is a call answering company of 82 employees, which was founded in 2005. Based in Salt Lake City, they offer voice services. They serve small and midmarket businesses in a variety of industries, including healthcare, real estate, business, and financial services.

    Clients

    • Verneccia Lashay Fashion and House
    • ShowMyPC
    • New York Cornea Consultants
    • Hungry Iguana Films

    Industries

    Notable Project

    Davinci Virtual Office Solutions provided call services for an energy company. They supplied ongoing coverage for approximately 50 calls a day. The client appreciates the company’s efficient working protocol. 

    “They have highly trained staff for the attention of the calls and a good interface.” – President, Energy Company

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  • 12
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      5.0
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Portland, OR

    Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.

    Clients

    • Conroy Consults
    • McKeen Law Firm
    • Molinar and Co Financial Advocates

    Industries

    Notable Project

    Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

    "They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

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  • 13
    • $25,000+
    • 250 - 999 employees
    • Sofia, Bulgaria

    Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support. 
    The team also monitors millions of orders per month to ensure timely deliveries. 

    "Their operational effectiveness and flexibility have been impressive."

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  • 14
    • Undisclosed
    • 1,000 - 9,999 employees
    • Margate, FL

    Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.

    Clients

    • Crate&Barrel
    • Lacoste
    • MoMA
    • Anthropologie

    Industries

    Notable Project

    Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.

    "They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company

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  • 15
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Orlando, FL

    XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.

    Clients

    • MediaWorks 360

    Industries

    Notable Project

    XACT provided call center services for a hospitality and health care company. They offered reporting services and created a dental practice information directory for the agents. XACT leveraged a comprehensive training process to deliver excellent abandon rates, conversion rates, and QA scores for the client.

    “The abandon rate was exceptional, basically zero. We didn’t have any issues with missed calls, and the agents were always polite. The conversion rates and QA scores were also impressive. We carried about a 35-percent conversion rate, from seeing a TV commercial to making a call and setting an appointment, and they maintained that.” – Former Manager, Hospitality & Health Care Company

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  • 16
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Buford, GA

    VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.

    Clients

    • Adobe
    • McDonalds
    • Dell
    • Hyundai

    Industries

    Notable Project

    VoiceNation provides supplemental voice services to augment lead generation. Following guidelines, the team answers calls and collects client information in missed call messages to prioritize follow-ups.

    "Their customer service has been excellent."

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  • 17
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.7
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $100,000+
    • 10,000+ employees
    • Singapore, Singapore

    TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.  TDCX helps clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. The company’s expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

    TDCX employs 15,000+ employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

    Industries

    Notable Project

    TDCX provides a fintech company with scalable operations for customer service, account security, and merchant risk assessments. They provide a thousand-person team to operate at multiple service levels.

    “The relationship and engagement with TDCX is very strong by any measurement within the BPO space.”

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  • 18
    • Undisclosed
    • 10 - 49 employees
    • Burscough, United Kingdom

    Established in 2011, Face for Business is a customer service outsourcing company. The small team provides customer service outsourcing. The company is in Burscough, United Kingdom.

    Industries

    Notable Project

    Face for Business provides call answering services for a financial adviser firm. The receptionists' tasks involve attending to calls from 8 a.m. to 8 p.m.

    "They are proactive, and we have no intention of changing Face For Business for another agency."

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  • 19
    • $1,000+
    • 250 - 999 employees
    • București, Romania

    Answering service company Valoris Center is in București, Romania. The company provides voice services, non-voice bpo/back office services, and CRM consulting and SI and is midsize.The company was established in 2006.

    Industries

    Notable Project

    A consumer products company has partnered with Valoris Center for call center services. The team is handling customer support about product details, warranty, and promotions using a multichannel approach.

    "We appreciate Valoris Center's flexibility and capacity to adapt, and we acknowledge their involvement in the project."

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  • 20
    • $1,000+
    • 10,000+ employees
    • Sofia, Bulgaria

    TELUS International is a BPO contact center headquartered in Sofia, Bulgaria. They also have offices in Bucharest, Romania, and Old Trafford, United Kingdom. Founded in 2004, they have about 1,092 employees that serve clients in the financial, gaming, and IT industries. They specialize in voice services.

    Clients

    • Workplace Safety and Insurance Board

    Industries

    Notable Project

    TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

    “They’re a leading electronic medical record provider in Canada.”

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  • 21
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Las Vegas, NV

    Abby Connect is a virtual receptionist firm in Las Vegas. Established in 2005, the team now has 40+ employees. They provide virtual receptionist and answering services for small businesses and mid-market companies in the financial, legal, and business services industries. 

    Industries

    Notable Project

    Abby Connect provides 24/7 virtual receptionist services for a cable company. They answer customer calls, greet them according to provided scripts, and escalate the contacts through the preferred order. 

    "Customers feel they’re being greeted better now than they were before we hired Abby Connect." 

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  • 22
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Canton, OH

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Clients

    • Flexigroup
    • Monat
    • Samsung
    • KFC

    Industries

    Notable Project

    Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

    "They truly want the program to be successful."

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  • 23
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 24
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Tempe, AZ

    Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

    Industries

    Notable Project

    Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

    "I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

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  • 25
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.4
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Mahwah, NJ

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Clients

    • TIME Magazine
    • GE Capital Bank
    • Special Olympics

    Industries

    Notable Project

    DialAmerica provides customer support outsourcing for a large Pittsburgh-based retailer. The client receives over 1500 calls daily and needed robust support to handle that level of volume. DialAmerica saved the client time and resources on inbound calls, and consistently achieves a high level of service.

    "Whenever we have questions they answer the questions very promptly... they seem perfect." – Sales Manager, Retail Firm

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  • 26
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Portland, OR

    Prialto is a midsize non-voice bpo/back office services company. Headquartered in Portland, Oregon; Guatemala City, Guatemala and Manila, Philippines, the company was launched in 2008. Their services include non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Prialto provides virtual assistance to a nonprofit organization management company. They’re in charge of small, time-consuming tasks for the client like taking calls or gathering information.

    “They’ve worked around things for me, and they’ve shown up when they didn’t have to. Overall, they’re great partners.”

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  • 27
    • $1,000+
    • 50 - 249 employees
    • Knoxville, TN

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Clients

    • Dental Practices
    • Primary Care Providers

    Industries

    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

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  • 28
    • $1,000+
    • 1,000 - 9,999 employees
    • Ho Chi Minh City, Vietnam

    DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. 

    Clients

    • All Nippon Airways

    Industries

    Notable Project

    DIGI-TEXX provided outsourcing services to an IT company. They helped the client, who was dealing with a large volume of customers, to improve their report processing efficiency. The client was very happy with the service and said that it improved their efficiency. 

    “The team is capable of handling a high volume of work while producing strong results. They deliver everything on time and adapt to our needs very quickly.” – Program Manager, IT Company
     

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  • 29
    • $1,000+
    • 250 - 999 employees
    • Pasig, Philippines

    Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.

    Clients

    • Casera
    • Lumina
    • Global Source Trading
    • Nogu Studio

    Industries

    Notable Project

    Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.

    "Their service is great! They are definitely contributing to the growth of our business."

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  • 30
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bristol, CT

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Industries

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

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