ROI CX Solutions
visit site- $50,000+
- 1,000 - 9,999 employees
- American Fork, UT
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
10%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 45%
Enterprise (>$1B) 30%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
ROI CX Solutions was hired by a hospitality and leisure company to provide staffing and call center services. The goal was to lower costs while maintaining flexibility. The company found ROI CX Solutions through other sources and chose them for their budget-friendly pricing and perceived good value for cost. 18 teammates from ROI CX Solutions were assigned to this project, primarily tasked with supporting inbound interactions. The results were satisfactory, with the company appreciating the value for cost and the flexibility provided.
In another project, DocMJ, a company providing medical marijuana health evaluations, engaged ROI CX Solutions to manage their call center. The objective was to provide compassionate and understanding care for their patient base. ROI CX Solutions was responsible for handling all inbound and outbound calls, booking appointments, resolving issues, and providing weekly report breakdowns. They worked with a team of 15 from ROI CX Solutions, chosen for their affordability and good value. The engagement started in August 2023 and is ongoing. The company has expressed satisfaction with the professionalism, empathy, and efficiency demonstrated by the team from ROI CX Solutions, appreciating their understanding of the services and workflows.