Top 100 Business Processes Outsourcing (BPO) Companies in the Philippines

Helping an in-house team handle user requests, Unity Communications provided IT and help desk services. They used a ticketing system to address most of the user experience issues. 

“They're very knowledgeable and they were always available to address the requests from our users.”

Remote CoWorker provides ongoing VA services for a damage claims firm. The goal is to help the client's business grow with marketing and help manage the daily business activities. 

"The VAs are competent, easy to talk with and are willing to be trained."

A SaaS provider has engaged with Callbox for demand generation. They create a list of target accounts, a landing page, email and message copy, a calling script, and a multi-channel demand generation program.

"Callbox is an experienced demand generation company."

An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

"They provide frequent and proactive communication."

Enshored provides a SaaS company with customer support services, communicating with self-serve and enterprise customers via a chatbox. Their team is retrained by their leads whenever the software is updated.

“I can’t recommend them enough — their team is patient with our customers.”

Flatworld Solutions provides staff augmentation services for a cybersecurity company. They have built the client's SOC team from scratch by interviewing candidates and introducing the ones that meet the requirements.

"Their ability to learn our solution with little input and support from us is very impressive."

Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.

"They are all exceptionally fast learners who love feedback and achieve great results."

Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.

"Their service is great! They are definitely contributing to the growth of our business."

Boldr. provides data monitoring and intervention for their client's automated, robotics-based sorting process. They intervene and execute tasks with the robots remotely when necessary, enabling 24/7 support.

"I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us." 

EMAPTA provided website development services for a health care company. The team handled the design and development of the project.

"They really impressed me with their intent to completely understand our company and our challenges."

Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.

"Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."

1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

"They moved quickly and provided quality candidates."

2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

"They are essential to our business." — Marketing Associate, Business Services Firm

Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

"I’ve used other services, but they are the most convenient for me because of their flexibility."

Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

"We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

"They are great at working with customers."–IT Executie, IT Company

Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

"I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

"Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

Telework PH works as a marketing agency's virtual assistant team. Their main tasks involve scraping names and company data, which would be repurposed for marketing and sales initiatives.

"They do what they say they're going to do. That warrants 5 stars."

Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

"So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

"Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

A software development company engaged ND-KNOW SOLUTIONS for lead generation and BPO services. They translated scripts into English and now reach out to potential leads through LinkedIn, cold calls, and emails.

“Their work is amazing, and so is our interaction with their team.”

BBC Global Services provided help desk technicians for an IT company. The team handle off-hours support through calls and email and handled all resolutions or escalations.

"BBC Global Services worked hard to assist us during the ramp-up stage."

Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

"The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company