
Top 100 Inbound Call Centers in the Philippines
December 2023Looking for a top inbound call center in the Philippines?
Inbound call centers can make all the difference to your business.
To assist you in your search for a partner, we’ve compiled this list of the top inbound call centers in Philippines. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
>List of the Best Philippines Inbound Call Center Companies
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1
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Intelegencia is a non-voice bpo/back office services company. Established in 2009, the team specializes in non-voice bpo/back office services, cloud consulting & SI, and marketing strategy. Their midsize company is Atlanta, Georgia-based.
Industries
Notable Project
Intelegencia has been hired by a publishing company to provide data entry services. The team is tasked with formatting text, scheduling stories, and editing text.
"They know how to keep people active and keep their staff on a good pace while working remotely."
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2
- $1,000+
- 250 - 999 employees
- Taguig, Philippines
Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
Clients
- ATT
- RingCentral
- Wireless Watchdogs
- MSP's
Industries
Notable Project
Unity Communications provides bookkeeping services for an import and distribution company. The team uses QuickBooks to help the client navigate relevant Canadian tax laws and use the best accounting practices.
“They’re timely and responsive.”
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3
- $10,000+
- 250 - 999 employees
- San Pablo City, Philippines
Call center company Big Outsource is in San Pablo City, Philippines. The midsize firm was founded in 2014. Their services include voice services and non-voice bpo/back office services.
Industries
Notable Project
Big Outsource provides customer and technical support operations services for a telecommunications company. They manage the billing and collection process and help fasten resolution times.
"Their proactive communication and transparency are particularly appreciated."
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4
- Undisclosed
- 1,000 - 9,999 employees
- Quezon City, Philippines
Midsize HR firm Outsourced Quality Assured Services, Inc., is located in Quezon City, Philippines and , . Established in 2012, the team focuses on HR services, voice services, custom software development, ux/ui design, and more.Industries
Notable Project
A digital agency specializing in e-commerce hired Outsourced to provide staff augmentation services. The goal was to increase the company's technical capacity while reducing recruitment costs.
"Responsiveness is one of their key strengths."
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5
- $1,000+
- 1,000 - 9,999 employees
- Taguig, Philippines
Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.
Clients
- Amazon
- Aavgo
- TheDreamzTeam
- Managed IT Solutions
Industries
Notable Project
Remote CoWorker provides administrative assistance services for a home modification company. The team provides an outsourced assistant who supports the client with research, scheduling, and invoicing tasks.
"They do a wonderful job of getting deliverables done on time and serving my customers." -
6
- $1,000+
- 250 - 999 employees
- Pasig, Philippines
2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.
Clients
- Jay Factory
- Influence Tree
- AVID Logistics
Industries
Notable Project
2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.
"They are essential to our business." — Marketing Associate, Business Services Firm
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7
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.
Industries
Notable Project
Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.
"They meet the specific needs of our company in a way that no other competitor can."
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8
- $5,000+
- 50 - 249 employees
- Makati, Philippines
Launched in 2016, Loop Contact Solutions is a call center company. Their midsize team is headquartered in Houston, Texas and Makati, Philippines. Their services include call center services, customer service outsourcing, and sales outsourcing.
Industries
Notable Project
Loop Contact Solutions provides lead follow-up services to a tape and label dispenser manufacturer. They contact the customers on the provided list of leads and book appointments on behalf of the client.
"Our scope of work was not originally part of their core business, yet they agreed to partner with us on this project."
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9
- $1,000+
- 1,000 - 9,999 employees
- Angeles, Philippines
Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.
Industries
Notable Project
Connext has been hired by an expense management software company for recruitment services. They help the client expand their global presence by bringing in new talents and providing post-hire support.
"Connext has truly listened to our needs."
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10
- $1,000+
- 250 - 999 employees
- Pasig, Philippines
Tru29 Solutions Inc. is an outsourcing solutions provider from Pasig City, Philippines, and with a second location in Costa Mesa, Calif. Founded in 2015, their team of 50+ employees provides voice services, non-voice BPO, back-office services, social media marketing, and more. Their main clients are small businesses in financial, consumer products, and e-commerce industries, among others.
Clients
- Casera
- Lumina
- Global Source Trading
- Nogu Studio
Industries
Notable Project
Tru29 Solutions Inc. handles the social media marketing of the client of a marketing and advertising agency. They are responsible for onboarding models and setting up online profiles, content, and promotion.
"Their service is great! They are definitely contributing to the growth of our business."
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11
- $1,000+
- 250 - 999 employees
- Makati, Philippines
1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.
Clients
- Groupon
- Isango
- Instacart
- HomeLight
Industries
Notable Project
1840 & Company provides bookkeeping and record-keeping assistance to an accounting and bookkeeping company. They take care of the repetitive and time-consuming processes and work around 10–15 hours per week.
"I've been pleased with everything so far."
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12
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.
Clients
- LevelUp
- Rocksbox
- Peloton
- Paddle.com
Industries
Notable Project
Enshored offers back-office and customer support services for a rental property management company. The tasks include data entry, updating accounts, processing payments, and providing phone and email support.
"They are very independent and capable of the tasks set out to them."
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13
- $1,000+
- 1,000 - 9,999 employees
- Pasig, Philippines
Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.
Clients
- Flexigroup
- Monat
- Samsung
- KFC
Industries
Notable Project
Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.
"[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service
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14
- $250,000+
- 1,000 - 9,999 employees
- Davao City, Philippines
Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.
Industries
Notable Project
An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.
"They provide frequent and proactive communication."
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15
- Undisclosed
- 1,000 - 9,999 employees
- Mandaluyong, Philippines
EMAPTA is an IT staff augmentation company. Launched in 2010, the company is headquartered in Mandaluyong, Philippines; Makati, Philippines; Makati, Philippines and Makati, Philippines. The large team specializes in IT staff augmentation, finance & accounting outsourcing (FAO), voice services, other digital marketing, and more.
Industries
Notable Project
EMAPTA provided website development services for a health care company. The team handled the design and development of the project.
"They really impressed me with their intent to completely understand our company and our challenges."
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16
- $1,000+
- 1,000 - 9,999 employees
- Davao City, Philippines
Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries.
Clients
- MSN
- Korchina
- Fujitsu
- Yale School of Management
Industries
Notable Project
Flatworld Solutions developed a website for a tax and business consulting company.
"They were extremely detailed in their work and a pleasure to work with."
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17
- $1,000+
- 1,000 - 9,999 employees
- Davao City, Philippines
Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
Industries
Notable Project
six eleven global services provides BPO services for a logistics and supply chain company. The team is tasked with acquiring the project requirements, employing appropriate agents, and training them.
"Their high quality, professional management, and effective communication were impressive."
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18
- $1,000+
- 250 - 999 employees
- Makati, Philippines
Human resources company Booth & Partners is located in Makati, Philippines and Singapore, Singapore. The midsize agency was founded in 2013. Their services include HR services, call center services, back office outsourcing, and customer service outsourcing.
Industries
Notable Project
An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.
"They are all exceptionally fast learners who love feedback and achieve great results."
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19
- $1,000+
- 250 - 999 employees
- Cebu City, Philippines
A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.
Industries
Notable Project
Staff Outsourcing Solutions provides ongoing customer service support for a plant retail company. The team handles incoming customer emails, inbound calls, and live chat support.
"We've been pleased with how easy the whole process has been with them."
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20
- $1,000+
- 50 - 249 employees
- Dumaguete, Philippines
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.
Industries
Notable Project
Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.
"We found Pac Biz to be a great, cost-effective solution to maximize customer experience."
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21
- Undisclosed
- 50 - 249 employees
- Makati, Philippines
Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.
Industries
Notable Project
Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger.
"Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."
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22
- Undisclosed
- 50 - 249 employees
- Makati, Philippines
Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.
Industries
Notable Project
A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.
"They have a reputation for the high quality of staff and service."
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23
- $1,000+
- 250 - 999 employees
- Quezon City, Philippines
Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.
Clients
- Inc. 5000
Industries
Notable Project
Premier BPO provides back office outsourcing services to a software company.
"They provide great customer service and are reliable. They are worth every penny."
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24
- Undisclosed
- 1,000 - 9,999 employees
- Makati, Philippines
Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services
Industries
Notable Project
Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.
"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm
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25
- $1,000+
- 10 - 49 employees
- Mandaue City, Philippines
MySource Solutions is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.
Industries
Notable Project
MySource Solutions provides lead generation services for a real estate company. Their work includes organizing and reaching out to tens of thousands of colder leads.
“At our peak, we were getting 2–3 good leads per day.”
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26
- $1,000+
- 250 - 999 employees
- Pasig, Philippines
Founded in 2009, STAFFVIRTUAL is a midsize non-voice bpo/back office services company based in Los Angeles, California. Their services include non-voice bpo/back office services, voice services, HR services, and accounting.Notable Project
STFFVIRTUAL provides 24/7 customer support for an online beauty brand. The team handles customer inquiries, provides product information, and manages online reviews to improve online shopping experiences.
"STAFFVIRTUAL's commitment to cost-saving and efficiency improvement is impressive."
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27
- $5,000+
- 10 - 49 employees
- Pasig, Philippines
Main Source 365 Tech is an internet security and support company located in Vero Beach, Fla. Founded in 2012, they employ four staff specializing in cybersecurity, business consulting, and IT managed services. They work with small, mid-size, and international companies, typically in business services, consumer products, and finance.
Clients
- Sidney Woodworker & Lumber
- Hassle Free Home Liquidators LLC
- VCF Delivery
Industries
Notable Project
Main Source 365 Tech LLC provides managed services to an e-commerce business. The tasks include developing an e-commerce delivery platform and order processing automation.
"They continue to teach me every step of the way."
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28
- $1,000+
- 1,000 - 9,999 employees
- Lucena, Philippines
Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.
Clients
- Ninja Van
- Intel
- BoardPAC
- Best Inc
Industries
Notable Project
Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up.
"I’ve used other services, but they are the most convenient for me because of their flexibility."
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29
- $1,000+
- 250 - 999 employees
- Makati, Philippines
Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry.
Industries
Notable Project
Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment.
"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm
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30
- $5,000+
- 50 - 249 employees
- Quezon City, Philippines
Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.
Clients
- Alpha Group
- Wag.io
- ClickProfits
- Progressive
Industries
Notable Project
Dynamic Business Outsourcing Solutions provided full administrative support for an insurance brokerage. Their team provides staff screening, interviewing services, and additional facilities for employees.
"This is our first BPO experience and so far our dealings with their team have been great."
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