Loop Contact Solutions

Loop Contact Solutions (LCS) was hired by a Tape and Label Dispenser manufacturing company to manage lead follow-up services. The company, which attends over 15 expos annually, needed timely follow-up for leads generated at these events. LCS was chosen for their appealing process, timeline, pricing, and flexibility. They received the list of leads from each expo, made calls on the company's behalf, and scheduled appointments for further discussions with potential customers. The company worked directly with LCS's CEO, Jessie, and was satisfied with the service provided.

For the premium razor company, OneBlade, LCS provided customer support services. The company needed faster responses to customer tickets. Loop was chosen through a personal recommendation and provided a full-time agent and account manager to handle phone calls, emails, live chats, social DM, and SMS tickets from customers. They used Gorgias Helpdesk and provided services from 10 am to 7 pm US CST. The company worked with Jesse, the founder of Loop, and Jonah, the account manager. They were responsive to feedback and quick to make changes accordingly.

Shiny Leaf, a natural beauty product manufacturer, hired LCS to maximize customer value and provide top-notch support. The goal was to increase and retain the number of subscribers. LCS was recommended by a friend and after an onboarding period where they learned about the business and its challenges, they implemented a plan into their contact center. As Shiny Leaf grew in sales, they scaled up with call center representatives. The company initially communicated with Jesse and later with Eduard, both of whom were always available to meet their needs. The project resulted in positive reviews from customers and increased sales on main sales channels.