Loop Contact Solutions

Loop Contact Solutions provided call center services for Shiny Leaf, a beauty product manufacturer. The goal of the project was to increase and retain the company's customer base. Loop took the time to understand Shiny Leaf's business and implemented a tailored strategy in their contact center. The team, led by Jesse and Eduard, was always available for communication and feedback. The result of the project was an increase in positive customer reviews and a boost in sales on Shiny Leaf's main sales channels.

In another project, Loop Contact Solutions was hired by a Tape and Label Dispenser Manufacturer to follow up on leads generated at expos. The company attends over 15 expos annually and needed a timely follow-up strategy. Loop Contact Solutions was chosen for their appealing process, timeline, pricing, and flexibility. They received the list of leads from each show, made calls on behalf of the company, and scheduled appointments for further discussions. The project was overseen by their CEO, Jessie.

Loop Contact Solutions also provided customer support for OneBlade, a premium razor company. The company needed faster responses to their customer tickets. Loop was chosen due to a personal recommendation. They provided a full-time agent and account manager to handle phone calls, emails, live chat, social DM, and SMS tickets from customers. They used Gorgias Helpdesk for this project. Jesse, the founder of Loop, got them onboarded and Jonah took over the account, proving very responsive to feedback and quick to make changes as needed.