Top 100 Back Office BPO Services in the Philippines

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Top 100 Back Office BPO Services in the Philippines

October 2022

Looking for a top non-voice BPO service provider in the Philippines?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations. 

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List of the Best Philippines Back Office BPO Firms

  • 1
    • $1,000+
    • 250 - 999 employees
    • Taguig, Philippines

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients

    • ATT
    • RingCentral
    • Wireless Watchdogs
    • MSP's

    Industries

    Notable Project

    Unity Communications is providing customer service support for a private equity group’s recently acquired companies. They’ve also helped the client migrate their CRM to HubSpot and their phone app to Ring4.

    "Everyone from Unity is cheerful, upbeat, and positive, on all levels."

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  • 2
    • $1,000+
    • 1,000 - 9,999 employees
    • Taguig, Philippines

    Remote CoWorker is a virtual assistant outsourcing company founded in 2013 and located in Hollywood, Fla. They have a team of about 10 employees who offer non-voice BPO/back office services, along with voice, finance and accounting outsourcing, and HR services. Their client base comprises small business in the real estate, business services, IT, and telecommunications industries.

    Clients

    • Amazon
    • Aavgo
    • TheDreamzTeam
    • Managed IT Solutions

    Industries

    Notable Project

    Remote CoWorker provides a cleaning company with customer support services. The client has walked them through the software they utilize, and Remote CoWorker optimized them using their expertise. 

    "I have tried 2-3 companies, and Remote CoWorker has worked out the best."

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  • 3
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $1,000+
    • 250 - 999 employees
    • Angeles, Philippines

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

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  • 4
    • Scheduling

      4.6
    • Quality

      4.5
    • Cost

      4.3
    • NPS

      4.6
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    • Undisclosed
    • 250 - 999 employees
    • Davao City, Philippines

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients

    • Alima Technologies
    • Intrepid Advisors
    • LexisNexis
    • LiQWID

    Industries

    Notable Project

    Callbox provided lead generation services for a B2B managed IT services provider. The team proposed a package that included appointment setting via LinkedIn, sales prospecting, email outreach, and cold calling.

    "The most impressive about Callbox was the response time was very quick."

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  • 5
    • Scheduling

      4.6
    • Quality

      4.7
    • Cost

      4.8
    • NPS

      4.9
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    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients

    • LevelUp
    • Rocksbox
    • Peloton
    • Paddle.com

    Industries

    Notable Project

    An HR and sales enablement training service hired Enshored to process their videos in a scalable way. The team receives raw video and edits out dead air. They also add intros and outros before uploading them.

    "Their work has had a tremendous impact on our business."

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  • 6
    • Undisclosed
    • 1,000 - 9,999 employees
    • Makati, Philippines

    Open Access BPO is a multilingual outsourcing firm with offices in Makati and Davao, Philippines; Taipei, Taiwan; Xiamen City, China; and Las Vegas. Founded in 2006, Open Access BPO has more than 1000 employees and offers multilingual customer support, sales, digital content management, and back office services

    Industries

    Notable Project

    Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

    "They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

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  • 7
    • Scheduling

      5.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      5.0
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    • $250,000+
    • 1,000 - 9,999 employees
    • Davao City, Philippines

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries

    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

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  • 8
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Human resources company Booth & Partners is located in Makati, Philippines and Singapore, Singapore. The midsize agency was founded in 2013. Their services include HR services, call center services, back office outsourcing, and customer service outsourcing.

    Industries

    Notable Project

    An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.

    "They are all exceptionally fast learners who love feedback and achieve great results."

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  • 9
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
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    • $1,000+
    • 2 - 9 employees
    • Las Pinas, Philippines

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 10
    • Scheduling

      4.7
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      5.0
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    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Located in Washington, District of Columbia and Pasig, Philippines, Boldr is a call center. Launched in 2016, the small team focuses on voice services and non-voice bpo/back office services.

    Notable Project

    Boldr. provides data monitoring and intervention for their client's automated, robotics-based sorting process. They intervene and execute tasks with the robots remotely when necessary, enabling 24/7 support.

    "I love constructive feedback, but I can’t think of anything. They’ve been very supportive and flexible with us." 

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  • 11
    • Scheduling

      4.0
    • Quality

      4.5
    • Cost

      4.5
    • NPS

      4.8
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    • $1,000+
    • 1,000 - 9,999 employees
    • Angeles, Philippines

    Cloudstaff is an outsourcing company based in Sydney with an office in Angeles City, Philippines. The company, founded in 2005, has more than 1,000 employees and provides non-voice BPO/back office services, custom software development, accounting, voice services, finance & accounting outsourcing  (FAO), and commercial property management services. Cloudstaff serves midmarket and small companies in various industries like hospitality & leisure, IT, financial services, and real estate. 

    Clients

    • Vistra
    • Red Rooster
    • Oracle
    • HP

    Industries

    Notable Project

    A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

    "So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

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  • 12
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.2
    • NPS

      4.6
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    • $1,000+
    • 1,000 - 9,999 employees
    • Pasig, Philippines

    Acquire BPO is a global business outsourcer based in Pasig City, Philippines with offices in Calabarzon, Philippines, Central Luzon, Philippines, Melbourne, Australia and Dallas. Founded in 2005, Acquire BPO's team of around 1,100 employees provides non-voice BPO/back office services and voices services.

    Clients

    • Flexigroup
    • Monat
    • Samsung
    • KFC

    Industries

    Notable Project

    Acquire BPO assisted a business service with customer-based phone support so they could be more personal and feel more in touch with customers. Acquire BPO took charge of the company's 100+ daily calls, which allowed its employees to focus on other tasks.

    "[Their strengths:] Their responsibility, patience, honesty, and humility." – President, Business Service

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  • 13
    • Undisclosed
    • 1,000 - 9,999 employees
    • Antipolo, Philippines

    Intelegencia is a non-voice bpo/back office services company. Established in 2009, the team specializes in non-voice bpo/back office services, cloud consulting & SI, and marketing strategy. Their midsize company is Atlanta, Georgia-based.

    Industries

    Notable Project

    Intelegencia has helped a critical messaging services provider migrate their app code to AWS. Taking over from a previous vendor, the team has also handled the company’s DevOps and maintenance needs. 

    “We’ve truly integrated them into our processes; we consider them a part of our family.”

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  • 14
    • $1,000+
    • 50 - 249 employees
    • Makati, Philippines

    MCVO Talent Outsourcing Services is a BPO offshore company headquartered in Makati City, Philippines. The team of more than 100 employees also works from Deerfield Ill. Founded in 2017, they serve mostly small business clients in financial services. Services include accounting, non-voice BPO, PPC, and more.

    Clients

    • TWA Photographic Artists
    • Wilson Sarkis Photography
    • Spincar
    • Simply Studio

    Industries

    Notable Project

    A talent agency was looking for a cost-effective solution to continue their business operations, so they engaged the resources of MCVO Talent Outsourcing Services for staff augmentation.

    "They're able to continue my production and turn my business on again after not working for a year and a half."

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  • 15
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      3.5
    • NPS

      3.5
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    • $1,000+
    • 250 - 999 employees
    • Quezon City, Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

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  • 16
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Baliuag, Philippines

    Midsize call center company and non-voice bpo/back office services company Telework PH, is in Baliuag, Philippines. They focus on voice services and non-voice bpo/back office services and were established in 2013.

    Industries

    Notable Project

    Telework PH works as a marketing agency's virtual assistant team. Their main tasks involve scraping names and company data, which would be repurposed for marketing and sales initiatives.

    "They do what they say they're going to do. That warrants 5 stars."

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  • 17
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines
    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

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  • 18
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Antipolo, Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients

    • Jay Factory
    • Influence Tree
    • AVID Logistics

    Industries

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

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  • 19
    • $1,000+
    • 10 - 49 employees
    • Davao City, Philippines
    ND-KNOW SOLUTIONS is a customer service outsourcing company. They focus on customer service outsourcing, IT staff augmentation, call center services, and back office outsourcing and were founded in 2018. Their small team is based in Davao City, Philippines.

    Industries

    Notable Project

    A software development company engaged ND-KNOW SOLUTIONS for lead generation and BPO services. They translated scripts into English and now reach out to potential leads through LinkedIn, cold calls, and emails.

    “Their work is amazing, and so is our interaction with their team.”

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  • 20
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries

    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

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  • 21
    • $10,000+
    • 250 - 999 employees
    • Mandaluyong, Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries

    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

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  • 22
    • $1,000+
    • 50 - 249 employees
    • Cebu City, Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries

    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

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  • 23
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Makati, Philippines

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

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  • 24
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Cebu City, Philippines

    OPKO Finance is an accounting firm based in Sheung Wan, Hong Kong with more than 10 employees. Founded in 2012, they provide tax preparation, payroll processing, and bookkeeping solutions for various clients.

    Clients

    • CoinUp Limited
    • Somasia Barbecues LTD
    • ARENA Consulting Co Ltd

    Industries

    Notable Project

    OPKO Finance provided accounting and BPO services for a wholesale company. The company was looking to outsource both their BPO and accounting needs. OPKO Finance helped the company make positive financial decisions.

    “I like that they are very quick to respond to issues and work to find the best solutions.” - Employee, Wholesale Company

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  • 25
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Taguig, Philippines

    Amped HQ is a finance & accounting outsourcing (FAO) company. The Taguig, Philippines-based agency was established in 2019. The small team focuses on finance & accounting outsourcing (FAO).

    Industries

    Notable Project

    Amped HQ provides bookkeeping services to a restaurant. They handle and maintain all the accounting and bookkeeping needs, while the client focuses on their business operations.

    "Their staff who are dedicated to our account are amazing."

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  • 26
    • Undisclosed
    • 50 - 249 employees
    • Makati, Philippines

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries

    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

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  • 27
    • $5,000+
    • 10 - 49 employees
    • Pasig, Philippines

    Main Source 365 Tech is an internet security and support company located in Vero Beach, Fla. Founded in 2012, they employ four staff specializing in cybersecurity, business consulting, and IT managed services. They work with small, mid-size, and international companies, typically in business services, consumer products, and finance.

    Clients

    • Sidney Woodworker & Lumber
    • Hassle Free Home Liquidators LLC
    • VCF Delivery

    Industries

    Notable Project

    Main Source 365 Tech LLC provides managed services to an e-commerce business. The tasks include developing an e-commerce delivery platform and order processing automation. 

    "They continue to teach me every step of the way."

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  • 28
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Mandaluyong, Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

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  • 29
    • $1,000+
    • 50 - 249 employees
    • Pasig, Philippines

    Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

    Clients

    • ASX
    • FTSE
    • Nasdaq
    • Fortune 500

    Industries

    Notable Project

    Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

    "The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

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  • 30
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      5.0
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Davao City, Philippines

    Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

    Clients

    • SGcodeworks
    • Ebooth
    • Fastway Logistics
    • People Plus Software

    Industries

    Notable Project

    Konnektors provided call center services with the aim of generating leads. They called contacts with particular job titles based on target markets and industries, along with email and phone scripts.

    "They provide more resources than just sitting behind technology; their personal outreach made the difference."

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