Looking for a top non-voice BPO service provider in the Philippines?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Philippines. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Philippines Back Office BPO Firms

  • 1
    $5,000+
    250 - 999 Employees
    Taguig Philippines

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Google
    Cisco
    Mindbody
    Zendesk
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

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  • 2
    $1,000+
    250 - 999 Employees
    Taguig Philippines

    Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
     

    Clients
    AT&T
    T-Mobile
    RingCentral
    Industries
    Notable Project

    Unity Communications provided customer service support for a wireless company. The client needed a partner and realized that Unity Communications could expand its call center services to the Philippines. The company provides voicemail restarts, troubleshooting, and ordering services to the client’s customers. Since working with Unity Communications, business has gone more smoothly for the client, and the client wants to continue its partnership with the company. 

    “They add value to our company and have severely reduced the number of mistakes being made by our customer service representatives. They consistently receive positive feedback, and we want to hire more of them.” — Manager, Telecom Management Company
     

  • 3
    Undisclosed
    250 - 999 Employees
    Davao City Philippines

    Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

    Clients
    TaxMatrix
    dcBLOX Inc.
    Malvern Panalytical
    Spruce Technology
    Industries
    Notable Project

    Callbox was hired by an advertising company to take charge of its telemarketing and lead generation through its outbound calls. Previously the client was handling around 85 calls per day, which saves the client around 40 hours and $50 per month.

    "Their strongest point is their infinity call tracking...Their service is perfect for me." – Marketing Manager, Advertising Company

  • 4
    $1,000+
    1,000 - 9,999 Employees
    Pasig Philippines

    Enshored is an outsourcing firm headquartered in Long Beach, Calif. with an office in Pasig City, Philippines. They are run by a team of 840 professionals who provide non-voice BPO/back-office, voice, and social media marketing services to businesses ranging from startups to enterprises. Their voice/call center services focus on customer support/experience, order processing, and other outbound services.

    Clients
    LevelUp
    Rocksbox
    Danish Design Store
    Industries
    Notable Project

    Enshored was hired by a consumer electronics company to assist in customer support as well as technical and sales support. The engagement is still ongoing and their satisfaction ratings from customers have improved over the years.

    "I think their longevity is amazing. I've worked with call centers before, and all of a sudden, your team turns-over every three months; then you need to train everyone again and the quality goes down. At Enshored, they treat their employees well." - Head of Customer Service, Consumer Electronics Company

  • 5
    Undisclosed
    1,000 - 9,999 Employees
    Antipolo Philippines

    Intelegencia is a non-voice bpo/back office services company. Established in 2009, the team specializes in non-voice bpo/back office services, cloud consulting & SI, and marketing strategy. Their midsize company is Atlanta, Georgia-based.

    Notable Project

    Intelegencia has helped a critical messaging services provider migrate their app code to AWS. Taking over from a previous vendor, the team has also handled the company’s DevOps and maintenance needs. 

    “We’ve truly integrated them into our processes; we consider them a part of our family.”

  • 6
    $1,000+
    1,000 - 9,999 Employees
    Angeles Philippines

    Cloudstaff is an outsourcing company based in Sydney with an office in Angeles City, Philippines. The company, founded in 2005, has more than 1,000 employees and provides non-voice BPO/back office services, custom software development, accounting, voice services, finance & accounting outsourcing  (FAO), and commercial property management services. Cloudstaff serves midmarket and small companies in various industries like hospitality & leisure, IT, financial services, and real estate. 

    Clients
    Vistra
    Red Rooster
    Oracle
    HP
    Industries
    Notable Project

    A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

    "So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

  • 7
    Undisclosed
    50 - 249 Employees
    Makati Philippines

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries
    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

  • 8
    $100,000+
    10,000+ Employees
    Pasig Philippines

    TDCX is a high-growth digital customer experience solutions provider for innovative technology and other blue-chip companies. The Company offers omnichannel CX solutions, sales, and digital marketing services, and content monitoring and moderation services. The Company has a track record of success with clients in travel and hospitality, digital advertising and media, fast-moving consumer goods, technology, financial services, fintech, government and non-governmental organizations, gaming, e-commerce, and education. TDCX has an international footprint with offices in Singapore, the Philippines, Malaysia, Thailand, China, Japan, Spain, India, Colombia and Romania, and services its clients’ customers globally in more than 20 languages. TDCX has won over 270 awards.

    Industries
    Notable Project

    TDCX provides B2C e-commerce presales support for Lenovo EMEA. The team supports 15 European countries and is able to help in 11 languages. They are customer-focused and provide sale support.

    “TDCX delivers what it promises and exceeds results, even with difficult constraints.”

  • 9
    $1,000+
    250 - 999 Employees
    Makati Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries
    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

  • 10
    $5,000+
    10,000+ Employees
    Pasig Philippines

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Industries
    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

  • 11
    $10,000+
    250 - 999 Employees
    Mandaluyong Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries
    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

  • 12
    $1,000+
    50 - 249 Employees
    General Santos City Philippines

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients
    iBario
    Ty Wilson Law
    CloserIQ
    Industries
    Notable Project

    IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

    “They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
     

  • 13
    $250,000+
    1,000 - 9,999 Employees
    Davao City Philippines

    Conectys is a București, Romania-based call center. The large team offers voice services, non-voice bpo/back office services, and enterprise app modernization and was launched in 2004.

    Industries
    Notable Project

    An AI computing company hired Conectys for call center services. They aim to provide support on European technical services in seven new languages for their consumer product line.

    "They provide frequent and proactive communication."

  • 14
    $1,000+
    2 - 9 Employees
    Las Pinas Philippines

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients
    FatCat
    Woodpecker
    Industries
    Notable Project

    A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates. 

    "Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform

  • 15
    $1,000+
    250 - 999 Employees
    Quezon City Philippines

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients
    Inc. 5000
    Industries
    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

  • 16
    $1,000+
    10 - 49 Employees
    Dumaguete Philippines

    Atelier Lumikha is a non-voice bpo/back office services company. Launched in 2005, the team focuses on non-voice bpo/back office services, voice services, content marketing, corporate training, and more. Their small company is Dumaguete, Philippines-based.

    Industries
    Notable Project

    Lambent Consulting provides marketing services to a BPO company. Their work covers lead generation, content writing, SEO management, and advertising efforts. They also handle the firm’s social media platforms.

    “Lambent has done a good job, and we haven’t had any issues while working with them.”

  • 17
    $1,000+
    50 - 249 Employees
    Bacolod Philippines

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    Industries
    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

  • 18
    $1,000+
    250 - 999 Employees
    Cebu City Philippines

    Beetsoft Co Ltd is an IT outsourcing agency. Headquartered in Hanoi, Vietnam, with an additional office in Tokyo, they were founded in 2014 and operate with a team of 52 employees. They provide IT strategy consulting, web development, and custom software development for small, midmarket, and enterprise businesses.
     

    Clients
    NEC
    Futaba
    Systena
    NTT Data
    Industries
    Notable Project

    Beetsoft Co Ltd developed an educational platform for an educational technology provider. They developed the software, and then created additional features and tests for the platform, all while staying in constant communication with the client. 

    “The platform showcased new features beneficial to enterprises.” – CEO, Educational Technology Company
     

  • 19
    $10,000+
    10 - 49 Employees
    Mandaluyong Philippines

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients
    MaMa Ka'Z
    Industries
    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

  • 20
    $1,000+
    10 - 49 Employees
    Manila Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 21
    $1,000+
    50 - 249 Employees
    Makati Philippines

    MCVO Talent Outsourcing Services is a BPO offshore company headquartered in Makati City, Philippines. The team of more than 100 employees also works from Deerfield Ill. Founded in 2017, they serve mostly small business clients in financial services. Services include accounting, non-voice BPO, PPC, and more.

    Clients
    TWA Photographic Artists
    Wilson Sarkis Photography
    Spincar
    Simply Studio
    Industries
    Notable Project

    MCVO Talent Outsourcing Services provides photo editing services for a photography company. They've edited photos for 232 events.

    "It’s been very successful because the turnaround time is amazing." – Owner, Photography Business

  • 22
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 23
    $1,000+
    50 - 249 Employees
    Pasig Philippines

    Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

    Clients
    ASX
    FTSE
    Nasdaq
    Fortune 500
    Industries
    Notable Project

    Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

    "The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

  • 24
    $1,000+
    50 - 249 Employees
    Cebu City Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries
    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

  • 25
    $1,000+
    50 - 249 Employees
    Dumaguete Philippines

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries
    Notable Project

    Pacific Business Services curates inbound calls for a financial services company. Their team develops personalized scripts and phone calls to generate organic interest. Their work allows the company's marketers to dedicate more time to outbound sales calls.

    "We are more efficient. Sales numbers have been up every month." — CEO, Financial Services Company

  • 26
    $1,000+
    10,000+ Employees
    Cebu City Philippines
    Founded in 1999, FPT Software is a software development firm. Their large team is headquartered in El Segundo, California; Hanoi, Vietnam; Tokyo, Japan and Cebu City, Philippines. Their team specializes in custom software development, non-voice bpo/back office services, cloud consulting & SI, IT managed services, and more.
    Industries
  • 27
    Undisclosed
    50 - 249 Employees
    Makati Philippines

    Hammerjack, an accounting company, is based in Sydney, Australia. The midsize company was launched in 2015. Their services include accounting, non-voice bpo/back office services, voice services, Artificial Intelligence, and more.

    Notable Project

    A digital marketing and consulting agency hired hammerjack to provide business services. The team is tasked with assisting the client's administrative tasks.

    "They have a reputation for the high quality of staff and service."

  • 28
    $1,000+
    10 - 49 Employees
    Mandaue City Philippines

    MySource Solutions  is a BPO firm based in Overland Park, Kan. Founded in 2017, their team of 30 serves clients in the real estate sector. Services include voice services and lead generation.

    Notable Project

    MySource Solutions provided lead generation for a real estate company. They helped draw in 1–2 leads per day at their best. The team is very scalable.

    “They listen to direction well and there’s no problem if I don’t like something.” –Managing Partner, Real Estate Company

  • 29
    $1,000+
    10 - 49 Employees
    Taguig Philippines

    Amped HQ is a finance & accounting outsourcing (FAO) company. The Taguig, Philippines-based agency was established in 2019. The small team focuses on finance & accounting outsourcing (FAO).

    Industries
    Notable Project

    Amped HQ provides bookkeeping services to a restaurant. They handle and maintain all the accounting and bookkeeping needs, while the client focuses on their business operations.

    "Their staff who are dedicated to our account are amazing."

  • 30
    $1,000+
    10 - 49 Employees
    Davao City Philippines

    Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

    Clients
    SGcodeworks
    Ebooth
    Fastway Logistics
    Industries
    Notable Project

    Konnektors provided calling services for a mobile event app. The app needed a coordinated cold call service to provide leads. The project ended up being a success.

    “I have recommended Konnektor before and will recommend them again.” - Primary Partner, Mobile Event App

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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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