What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

391

Xplore-Tech
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Xplore-Tech looks to provide voice/call center services, non-voice BPO/back office services, and transcription capabilities to clients in Canada, the U.S., the Philippines, and India. The firm operates with a team of fewer than 10 employees.

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392

genli
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Poznań, Poland
Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients.

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393

Covent Informatics
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Hyderabad, India
Covent Informatics is a software agency founded in 2015 with fewer than 50 experts. Based in Hyderabad, India, they offer web design, UX/UI design, and custom software development services for small businesses in the fields of advertising, arts, and business services.

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Clients
- Shanmugha Fibres and Coirs Shanmugha
Industries
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394

H&K Soft Company
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Warszawa, Poland
H&K Soft Company is an e-commerce development firm. They provide e-commerce development, custom software development, web development, mobile app development, and more and were established in 2021. Their small team is headquartered in Batumi, Georgia.
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395

ReceptionHQ
(9 Reviews) 4.2
- Timeliness
  1.1
- Service Excellence
  0.9
- Value
  0.7
- Would Recommend
  4.1
- Undisclosed
- 50 - 249 employees
- Phoenix, AZ
ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

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Clients
- FlatFeeLandlord
Industries
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396

itel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Caribbean, Saint Lucia
Launched in 2012, itel is a large Caribbean, Saint Lucia-based Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Back Office Outsourcing.
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397

Retriever
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
Retriever is a San Francisco-based marketing agency founded in 2018. Their team of more than two offers direct marketing, back-office services, and digital strategy solutions for small and mid-market businesses in the industries of business and IT services.

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Clients
- Interseller.io
Industries
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398

89Bots.com
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Manhattan Beach, CA
89Bots.com is a Messenger marketing automation studio founded in Los Angeles with no more than 10 professionals. They offer conversion optimization, web development, and AI solutions to small and medium-sized companies alike.

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Clients
- edTechBase
Industries
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399

Prooffice Assist
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- Freelancer employees
Based in St Albans, United Kingdom, Prooffice Assist is an answering service. The small company was founded in 2022. Their team focuses on call center services, transcription, content writing services, business consulting, and more.
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400

Forrest Marketing Group

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Manly Vale, Australia
Forrest Marketing Group is a Customer Service Outsourcing company. The company is headquartered in Manly Vale, Australia. Their team provides Customer Service Outsourcing and Sales Outsourcing.
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401

Cogito Corp
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  0.0
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Boston, MA
Cogito Corp, an artificial intelligence development company, is headquartered in Boston, Massachusetts. The midsize firm was founded in 2007. Their services include Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, and voice services.
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402

Virtual Assist USA
(5 Reviews) 4.6
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.6
- Would Recommend
  4.6
- Undisclosed
- 10 - 49 employees
- Pittsburgh, PA
Virtual Assist USA is a business process outsourcing firm based in Pittsburgh. Founded in 2008, they have about 20 employees and work with clients primarily in the business and consumer services industries. Their solutions consist of non-voice back office solutions, like data entry, and voice support.

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Clients
- HirePool
Industries
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403

NETbilling
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Santa Clarita, CA
NETbilling is a non-voice bpo/back office services company. Their small team is located in Santa Clarita, California. Their services include non-voice bpo/back office services. The firm was launched in 1998.

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404

Softfile
(3 Reviews) 4.3
- Timeliness
  4.2
- Service Excellence
  4.3
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Sacramento, CA
Softfile is a BPO services corporation founded in 1988. Based in Sacramento, Calif., their team of about 20 employees specializes in Non-Voice BPO/Back Office Services and voice services. The industries they focus on are financial services, legal, healthcare, and medical.

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Clients
- The County of Sonoma
Industries
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405

Remote Resource LLC
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
- Jersey City, NJ
Social media marketing agency Remote Resource LLC was established in 2022. Their midsize team is headquartered in New York, New York and Jersey City, New Jersey and offers social media marketing, content marketing, email marketing, mobile & app marketing, and more.
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406

Neorld

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
In Surat, India and Surat, India, Neorld is a Customer Service Outsourcing company. Their services include Customer Service Outsourcing and Call Center Services.
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Industries
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407

Worldwide Call Centers
(2 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 2 - 9 employees
Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

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408

Xperience design
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Medellín, Colombia
Xperience design is a web design company established in 2011. Located in Medellín, Colombia, their midsize team offers web design, ux/ui design, non-voice bpo/back office services, and business consulting.

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409

Hefei Wisfly Information Technology Co., Ltd.
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Hefei Shi, China
Hefei Wisfly Information Technology Co., Ltd. Is an answering service established in 2007. The midsize Hefei Shi, China-based team specializes in call center services, IT managed services, custom software development, and customer service outsourcing.
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410

Cimmons Integrated Services Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Bengaluru, India
Cimmons Integrated Services Private Limited is a call center. The Bengaluru, India-based firm was established in 2020. Their services include Call Center Services and Customer Service Outsourcing.
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Clients
- BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER
Industries
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411

Magissistant
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Atlanta, GA
Founded in 2018, Magissistant is a customer service outsourcing company. They are located in Atlanta, Georgia and Ocho Rios, Jamaica and have a midsize team. The company focuses on customer service outsourcing and back office outsourcing.

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412

Stafford Communications Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Providence, NJ
Stafford Communications Group, a Customer Service Outsourcing company, was founded in 1995. They specializes in Customer Service Outsourcing and Back Office Outsourcing.
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413

Vicky Virtual
(15 Reviews) 4.2
- Timeliness
  4.0
- Service Excellence
  4.3
- Value
  4.3
- Would Recommend
  4.3
- $1,000+
- 10 - 49 employees
Founded in 2014, Vicky Virtual Receptionists is an answering services company that specializes in voice services and non-voice BPO/back office services. Specifically, they offer inbound and B2B appointment scheduling and B2B lead generation and qualification with a BPO focus on email and chat customer service. Their team includes 9 employees and is headquartered in Chicago. Vicky Virtual Receptionists works primarily with clients in industries that include business services, consumer products, hospitality, information technology, and retail.

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414

Volans Infomatics Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Noida, India
Volans Infomatics Pvt. Ltd. Is a Noida, India-based call center. Their services include Call Center Services and Back Office Outsourcing.
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415

Navigant PACE
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
Navigant PACE is a mass tort claims administration company based in Hamilton, NJ, with four other locations. Founded in the early 1980s, they have over 5,000 employees that service the business services, legal, financial, and healthcare industries. They specialize in non-voice BPO/back office services and voice services.

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416

Super Virtuals
(2 Reviews) 2.8
- Timeliness
  2.8
- Service Excellence
  2.8
- Value
  2.8
- Would Recommend
  2.8
- $1,000+
- 10 - 49 employees
Call center company Super Virtuals was established in 2019. They are headquartered in Louisville, Kentucky and have a small team. Their services include call center services, sales outsourcing, HR services, back office outsourcing, and more.
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417

Alsaqib Recruitment Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Alsaqib Recruitment Agency is a Customer Service Outsourcing company. Based in Islamabad, Pakistan and Rawalpindi, Pakistan, the agency offers Customer Service Outsourcing and HR Consulting.
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418

Kareo
(1 Reviews) 4.0
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- $1,000+
- 250 - 999 employees
- Irvine, CA
Kareo is a cloud-based medical technology platform based in Irvine, Calif., with offices in San Francisco, Las Vegas, Los Angeles, and Costa Rica. Founded in 2004, Kareo's team of 597 employees provides non-voice BPO/back office services and voice services to healthcare and medical related businesses.

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Clients
- Capterra
Industries
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419

VXI Global Solutions Inc.

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10,000+ employees
- Los Angeles, CA
VXI Global Solutions Inc. Is a Customer Service Outsourcing company established in 1998. The company offers Customer Service Outsourcing and Call Center Services.
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420

Telemarketing Professionals
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Frenchs Forest, Australia
Telemarketing Professioanls is a call center based in Dee Why, Australia. Founded in 2010, the small team provides voice services.
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