Scicom
visit site- $10,000+
- 1,000 - 9,999 employees
- Kuala Lumpur, Malaysia
Large branding company Scicom, is in Kuala Lumpur, Malaysia. Their services include branding, digital strategy, e-commerce development, HR services, and more.
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Highlights from Recent Projects
Scicom was hired by a financial services company to provide call center services. The company's goals included inboard customer contact handling and managing social media communications. Scicom was selected through an open tender and competitive bidding process. The scope of their work involved operating an OPEX model contact center for the institution, which included both inbound and outbound call handling, social media, and webchat management. The key deliverables included providing an OPEX model infrastructure for the Contact Centre, an integrated Customer Relationship Management system, comprehensive reporting and MIS, a DR site, an IVR facility with intelligent call routing, and a call recording and backup facility.