Scicom

Scicom was hired by a global technology products and services company to provide customer support services. The goal was to handle inquiries, resolve issues, and ensure a positive customer experience. Scicom was chosen for their affordable pricing, cultural fit, and alignment with the company's values. A team of 6-10 employees was assigned to the project, tasked with managing hiring, staffing, interviews, workspace infrastructure, agent retention, surveys, and multilingual support. The company found Scicom through a referral and was satisfied with the services provided.

In another project, Scicom was contracted by ja-dialog, a customer service provider, to offer translation and support services. The objective was to maintain exceptional standards of customer service, cover the APAC area with skills ja-dialog did not possess, and meet clients' requests for Japanese resident agents. Scicom was selected due to their great cultural fit, good value for cost, and alignment with company values. The scope of work included consultation for the Japanese market, translation & proofreading, and provision of high-level customer service in writing and by phone. A team of 2-5 employees was assigned to the project, and the company was pleased with the results.

For HONOR Malaysia Technology, a mobile phone company, Scicom provided call center services. The primary goal was to establish a contact center. Scicom was chosen due to their high ratings and good value for cost. A team of 6-10 employees was assigned to the project, and the key deliverable was to provide great customer service. The company found Scicom through a referral and was satisfied with the excellent customer service they provided.