What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

481

ESP SAFETY PRIVATE LIMITED

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gurugram, India
ESP SAFETY PRIVATE LIMITED is a Contract Manufacturing company. They were launched in 1973 and specialize in Contract Manufacturing and Customer Service Outsourcing.
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482

Stericycle Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
Stericycle Communications, a phone answering service, is in Lake Forest, Illinois. They provide Call Center Services and Customer Service Outsourcing and were established in 1989.
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483

Insight Customer Call Solutions ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Noida, India
Insight Customer Call Solutions ltd. Is a Customer Service Outsourcing company. They were launched in 2004 and focus on Customer Service Outsourcing and Call Center Services.
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484

Online VA Team

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Ann Arbor, MI
Online VA Team is a Customer Service Outsourcing company. Headquartered in Ann Arbor, Michigan, the company provides Customer Service Outsourcing and Call Center Services.
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485

Zesh Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Dhaka, Bangladesh
Zesh Solutions is a midsize telephone answering service based in Queens Village, New York and Dhaka, Bangladesh. The team offers Call Center Services and Customer Service Outsourcing.
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486

Omada One

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Makati, Philippines
Omada One is a phone answering service in Makati, Philippines and Mabalacat, Philippines. The team offers Call Center Services and Back Office Outsourcing.
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487

Votiko
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Surat, India
Votiko, an answering service, was launched in 2014. They are in Surat, India; Canton, Michigan and Ottawa, Canada and have a midsize team. Their services include call center services, social media marketing, search engine optimization, back office outsourcing, and more.

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488

Answer4u

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Nottingham , England
Answer4u, an answering service company, focus on Call Center Services and Customer Service Outsourcing. They were established in 2004.
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489

W2-Data
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 2 - 9 employees
- Chakdaha, India
W2-Data, a non-voice bpo/back office services company, was launched in 2019. Their small team is headquartered in Chakdaha, India. The firm offers non-voice bpo/back office services, email marketing, and social media marketing.
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490

Outsource Accelerator

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Taguig, Philippines
Outsource Accelerator, a telephone answering service, was founded in 2016. They provides Call Center Services and Customer Service Outsourcing.
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491

Mars

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Cairo, Egypt
Mars is an answering service company launched in 2021. Based in Cairo, Egypt, the team provides Call Center Services and Customer Service Outsourcing.
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492

Tech-Hub

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Cairo, Egypt
Tech-Hub, a cloud consulting & SI company, was founded in 2015. They focuses on cloud consulting & SI and Customer Service Outsourcing.
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493

NitroBDC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Chandannagar, India
NitroBDC is a Customer Service Outsourcing company. The team is in Chandannagar, India, and their services include Customer Service Outsourcing and Call Center Services.
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494

Climbia BPO
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 250 - 999 employees
- Durrës, Albania
Climbia BPO is a based in Durrës, Albania. The midsize agency was founded in 2022. Their services include.
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495

The Contact Service

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Beograd, Serbia
Customer Service Outsourcing company The Contact Service was founded in 2014. The midsize team specializes in Customer Service Outsourcing and Call Center Services.
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496

Techmarket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lagos, Nigeria
Small Customer Service Outsourcing company Techmarket, is located in Lagos, Nigeria and Abuja, Nigeria. Their services include Customer Service Outsourcing and CRM consulting and SI.
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497

4Service Holdings

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wien, Austria
4Service Holdings is a Market Research company. The team is based in Wien, Austria and București, Romania, and their services include Market Research and Digital Strategy.
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498

MultiLang International

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
Founded in 2020, MultiLang International, a midsize call center, is headquartered in Ottawa, Canada and Beirut, Lebanon. Their services include Call Center Services and Customer Service Outsourcing.
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499

HSN Philippines, Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Mandaluyong, Philippines
In Mandaluyong, Philippines and Manila, Philippines, HSN Philippines, Inc. Is a phone answering service. The team focuses on Call Center Services and Customer Service Outsourcing.
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500

Bambus Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
Bambus Group , a Market Research company, is in Pristina, Kosovo. The team offers Market Research and Customer Service Outsourcing.
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501

Data Entry Outsourced
(1 Reviews) 2.5
- Timeliness
  2.0
- Service Excellence
  2.5
- Value
  3.0
- Would Recommend
  2.5
- $1,000+
- 50 - 249 employees
Data Entry Outsourced is a data management firm founded in 2004 in Bangalore, India. With a team of more than 50 employees, Data Entry Outsourced provides non-voice BPO/back office services and voice/call center services to clients across the globe.

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502

TeleConsult Group (TCG)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
TeleConsult Group (TCG), a software development company, specializes in Custom Software Development and Back Office Outsourcing. The agency is based in Dhaka, Bangladesh.
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503

PROSOLUTIONS BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ajax, Canada
PROSOLUTIONS BPO is a Customer Service Outsourcing company founded in 2014. Their services include Customer Service Outsourcing and Sales Outsourcing.
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504

IT-Communications Vietnam Co., Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Ho Chi Minh City, Vietnam
IT-Communications Vietnam Co., Ltd is a midsize call center company. They provide Call Center Services and Customer Service Outsourcing and were launched in 2014.
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505

JindalX
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- New Delhi, India
JindalX, a call center, is headquartered in New Delhi, India. The large company was founded in 2001. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and web development.

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506

BolsterBiz

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
BolsterBiz is a Customer Service Outsourcing company. The team specializes in Customer Service Outsourcing and Social Media Marketing, and the firm is headquartered in Wilmington, Delaware.
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Clients
- Klover
Industries
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507

PCMSI
(1 Reviews) 2.0
- Timeliness
  0.0
- Service Excellence
  2.0
- Value
  0.0
- Would Recommend
  2.5
- Undisclosed
- 10 - 49 employees
- Erie, PA
PCMSI is a professional telecommunications agency based in Erie, Pa. The company was founded in 1962 and employs a team of just under 30. They provide a range of voice services for clients in a variety of industries.

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508

Convergys
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10,000+ employees
- Cincinnati, OH
Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

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Clients
- Humana
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509

Dalerio Consulting
(12 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.9
- Would Recommend
  4.9
- $1,000+
- 50 - 249 employees
- Durrës, Albania
Dalerio Consulting is a consultancy founded in 2017 in Durres, Albania with no more than 10 experts. They specialize in social media marketing, email marketing, and SEO solutions for small and mid-market agencies in the industries of advertising and business services.

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Clients
- KlimaTek
Industries
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510

REVE Chat
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  3.0
- Would Recommend
  3.5
- $100,000+
- 250 - 999 employees
- Singapore, Singapore
REVE Chat, a midsize artificial intelligence company and customer service outsourcing company, is located in Singapore, Singapore and Miami, Florida. Launched in 2014, the team provides Artificial Intelligence and customer service outsourcing.
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